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Full Day | Max. 15 Participants
Workshop Outcomes
- Self awareness, leveraging strengths, recognising blind spots and influencing styles
- Understand and apply adaptive communication styles for different stakeholders
- Examine the impact of generational and personal communication preferences have on customer experience
- Apply design thinking, empathy mapping and customer personas to tailor communication strategies
- Practise real-world stakeholder conversations through structured role plays, observation and feedback
- Creating accountability and feedback loops
Topics Covered
- DiSC - Understanding different behavioural and communication styles
- Johari Window
- Stakeholder Mapping
- Empathy Mapping
- Ladder of Inference
- Customer Personas
- Conversational Intelligence
- The Reciprocity Principle
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to face
Overview
Effective stakeholder communication is not just about delivering messages. It is about creating trust, understanding stakeholder needs, developing and practising strategies that enhance the overall customer experience. This immersive, experiential workshop empowers professionals to enhance stakeholder engagement through active self-inquiry, examining different communication styles, explore emotional intelligence and leverage design thinking principles.
Workshop Outcomes
- Self awareness, leveraging strengths, recognising blind spots and influencing styles
- Understand and apply adaptive communication styles for different stakeholders
- Examine the impact of generational and personal communication preferences have on customer experience
- Apply design thinking, empathy mapping and customer personas to tailor communication strategies
- Practise real-world stakeholder conversations through structured role plays, observation and feedback
- Creating accountability and feedback loops
Topics Covered
- DiSC - Understanding different behavioural and communication styles
- Johari Window
- Stakeholder Mapping
- Empathy Mapping
- Ladder of Inference
- Customer Personas
- Conversational Intelligence
- The Reciprocity Principle
Who is this workshop for
Intact or project teams that are looking to enhance external and/or cross-functional stakeholder relationships.
Handouts/materials provided
All workbooks and materials included.
DiSC Assessments charged in addition (per person) at cost.
What to bring
Curiosity and a growth mindset.
Facilitator
About the facilitator
Leesa knows what it takes to lead through complexity, uncertainty and organisational change. With more than 30 years' experience across major Australian and international organisations, she works at the intersection of people, leadership, digital transformation, change and organisational performance.
Her career includes executive leadership and organisational development roles with Suncorp, QBE, Comminsure, AXA, Canon Oceania, Study Group, Optus, Jones Lang LaSalle and icare NSW, alongside extensive consulting experience across government and statutory authorities, healthcare, education, professional services, and social impact organisations. She brings first-hand experience of leading high stakes transformation, organisational design, people and culture, learning and development, employee and customer experience, workforce capability and capacity planning.
An IECL-accredited Executive Coach with over 4,000 hours of coaching experience, Leesa combines contemporary leadership research, systems thinking and behavioural insight with practical organisational experience. She has coached, advised and developed more than 250 executives, and senior leaders.
Leesa is particularly skilled at helping leaders make sense of complex situations, challenge their thinking on established assumptions and strengthen their capacity to work effectively within changing environments. Her work explores the relationship between individual leadership behaviours, team dynamics and the wider organisational conditions that influence performance and growth.
With over 15+ years experience as a learning designer and facilitator, Leesa creates engaging, inclusive and highly participative learning experiences that encourage curiosity, creativity, critical thinking, personal reflection and practical application. She draws on multiple disciplines to help participants explore different perspectives, develop new capabilities and apply their learning to real workplace challenges.
Her approach is evidence-informed, strengths-based and leverages a wide range of learning modalities.
Leesa holds professional accreditations in executive coaching, the Leadership Circle Profile, Hogan 360 and DiSC, alongside extensive specialist expertise in enablling organisational success.
Key Expertise
- Strategy and Planning
- Leadership Development
- Organisational Development
- Organisational Change
- Digital/AI Transformation
- Systems Thinking
- Emotional Intelligence
- VUCA
- Complexity Science
Industry Focus
- Government
- Health
- Education
- Finance and Insurance
- IT
- Top 20 ASX
- Social Impact/NFP
- Property
- Telecommunications
Based in:
About the facilitator
Leesa knows what it takes to lead through complexity, uncertainty and organisational change. With more than 30 years' experience across major Australian and international organisations, she works at the intersection of people, leadership, digital transformation, change and organisational performance.
Her career includes executive leadership and organisational development roles with Suncorp, QBE, Comminsure, AXA, Canon Oceania, Study Group, Optus, Jones Lang LaSalle and icare NSW, alongside extensive consulting experience across government and statutory authorities, healthcare, education, professional services, and social impact organisations. She brings first-hand experience of leading high stakes transformation, organisational design, people and culture, learning and development, employee and customer experience, workforce capability and capacity planning.
An IECL-accredited Executive Coach with over 4,000 hours of coaching experience, Leesa combines contemporary leadership research, systems thinking and behavioural insight with practical organisational experience. She has coached, advised and developed more than 250 executives, and senior leaders.
Leesa is particularly skilled at helping leaders make sense of complex situations, challenge their thinking on established assumptions and strengthen their capacity to work effectively within changing environments. Her work explores the relationship between individual leadership behaviours, team dynamics and the wider organisational conditions that influence performance and growth.
With over 15+ years experience as a learning designer and facilitator, Leesa creates engaging, inclusive and highly participative learning experiences that encourage curiosity, creativity, critical thinking, personal reflection and practical application. She draws on multiple disciplines to help participants explore different perspectives, develop new capabilities and apply their learning to real workplace challenges.
Her approach is evidence-informed, strengths-based and leverages a wide range of learning modalities.
Leesa holds professional accreditations in executive coaching, the Leadership Circle Profile, Hogan 360 and DiSC, alongside extensive specialist expertise in enablling organisational success.
Key Expertise
- Strategy and Planning
- Leadership Development
- Organisational Development
- Organisational Change
- Digital/AI Transformation
- Systems Thinking
- Emotional Intelligence
- VUCA
- Complexity Science
Industry Focus
- Government
- Health
- Education
- Finance and Insurance
- IT
- Top 20 ASX
- Social Impact/NFP
- Property
- Telecommunications
Based in:
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