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Multiple Days | Max. 16 Participants
2 days
Workshop Outcomes
- Produce a costed and prioritised AI adoption roadmap for your organisation covering the next 12 months
- Map the friction across your core operating processes and quantify what it is costing
- Define the governance, data handling and approval arrangements required to proceed safely
- Assign owners, measures and review points to every initiative on the roadmap
- Agree what the organisation will deliberately not pursue, and why
- Build the internal communication needed to bring staff with you
Topics Covered
- Establishing the operating picture: mapping core processes and the friction inside them
- The Friction Ledger: quantifying the cost of manual, duplicated and low value work
- Opportunity identification across functions, from customer facing work to back office administration
- Prioritisation and sequencing: value, effort, risk, readiness and dependency
- Governance and data: policy, approvals, privacy, record keeping and Australian regulatory context
- Capability and adoption: skills, champions, training and the change effort required
- Measurement: defining benefit measures and the review rhythm that keeps them honest
- Building the roadmap document and the internal narrative that supports it
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to Face
- Virtual
Overview
Many organisations now have a scatter of AI activity: a few enthusiastic teams, several subscriptions nobody is tracking, one pilot that stalled and a growing unease at executive level about where this is all heading.
This two day program converts that into a plan. Over two days a leadership group maps the friction across its core operating processes, quantifies what that friction costs, identifies and prioritises opportunities, sets proportionate governance, and produces a costed roadmap with named owners, defined measures and review points. Equal attention is given to what the organisation will choose not to pursue.
The approach is deliberately problem first. Technology selection happens after the business problem is understood and costed, not before. Participants leave with a completed roadmap document rather than notes to write up later.
Workshop Outcomes
- Produce a costed and prioritised AI adoption roadmap for your organisation covering the next 12 months
- Map the friction across your core operating processes and quantify what it is costing
- Define the governance, data handling and approval arrangements required to proceed safely
- Assign owners, measures and review points to every initiative on the roadmap
- Agree what the organisation will deliberately not pursue, and why
- Build the internal communication needed to bring staff with you
Topics Covered
- Establishing the operating picture: mapping core processes and the friction inside them
- The Friction Ledger: quantifying the cost of manual, duplicated and low value work
- Opportunity identification across functions, from customer facing work to back office administration
- Prioritisation and sequencing: value, effort, risk, readiness and dependency
- Governance and data: policy, approvals, privacy, record keeping and Australian regulatory context
- Capability and adoption: skills, champions, training and the change effort required
- Measurement: defining benefit measures and the review rhythm that keeps them honest
- Building the roadmap document and the internal narrative that supports it
Who is this workshop for
Executive teams, transformation and operations leaders, department heads and senior managers responsible for setting the direction of AI and automation across an organisation or business unit. Best delivered to an intact leadership group rather than mixed individuals.
Handouts/materials provided
Complete roadmap toolkit including process and friction mapping templates, the Friction Ledger costing model (XLSX), opportunity prioritisation matrix, governance and data handling checklist, benefit measurement framework, and a roadmap document template (DOCX) completed during the program.
What to bring
A laptop, an organisation chart or functional map, indicative headcount and cost data for the areas in scope, and a list of any AI tools, subscriptions or pilots currently in use across the organisation.
Facilitator
About the facilitator
Over more than 30 years, Razz has helped organisations improve performance through technology, marketing and business transformation, working with IBM, Westpac, The Salvation Army, Jefferies and Company, Computer Based Solutions and Kenneth Cole, alongside thousands of Australian small and medium businesses.
His focus is not AI for its own sake. It is workflow automation, business systems, productivity and process improvement, with AI applied where it genuinely improves the outcome. The method is deliberately problem-first: identify the repetitive, manual and low-value work, quantify what it costs, then select the technology.
That approach is grounded in commercial and delivery discipline. Razz is a former CPA, an accredited PRINCE2 project manager, a member of the Australian Marketing Institute and holds a Master of Teaching, so sessions carry the financial rigour of a finance function, the delivery structure of a project office and the instructional design of a qualified teacher.
His facilitation style is practical and hands-on. Participants work on their own processes, their own numbers and their own documents, and leave with working examples and measurable outcomes rather than theory.
His philosophy is straightforward: AI should remove friction, improve decision-making, and let people spend their time on work that is actually worth their attention.
Key Expertise
- AI Strategy and Business Transformation
- AI WorkflowAutomation and Process Improvement
- Marketing Strategy and Customer Growth
- Business Systems Design
- Digital Transformation
- Prompt Engineering and AI Adoption
Industry Focus
- Financial Services
- Government
- Professional Services
- Retail
- Not for Profit
- Technology
- Small and Medium Business
Based in:
About the facilitator
Over more than 30 years, Razz has helped organisations improve performance through technology, marketing and business transformation, working with IBM, Westpac, The Salvation Army, Jefferies and Company, Computer Based Solutions and Kenneth Cole, alongside thousands of Australian small and medium businesses.
His focus is not AI for its own sake. It is workflow automation, business systems, productivity and process improvement, with AI applied where it genuinely improves the outcome. The method is deliberately problem-first: identify the repetitive, manual and low-value work, quantify what it costs, then select the technology.
That approach is grounded in commercial and delivery discipline. Razz is a former CPA, an accredited PRINCE2 project manager, a member of the Australian Marketing Institute and holds a Master of Teaching, so sessions carry the financial rigour of a finance function, the delivery structure of a project office and the instructional design of a qualified teacher.
His facilitation style is practical and hands-on. Participants work on their own processes, their own numbers and their own documents, and leave with working examples and measurable outcomes rather than theory.
His philosophy is straightforward: AI should remove friction, improve decision-making, and let people spend their time on work that is actually worth their attention.
Key Expertise
- AI Strategy and Business Transformation
- AI WorkflowAutomation and Process Improvement
- Marketing Strategy and Customer Growth
- Business Systems Design
- Digital Transformation
- Prompt Engineering and AI Adoption
Industry Focus
- Financial Services
- Government
- Professional Services
- Retail
- Not for Profit
- Technology
- Small and Medium Business
Based in:
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