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Full Day | Max. 20 Participants
Workshop Outcomes
- Discover the root causes of behaviors and triggers that drive the way people show up in an interaction
- Practice using frameworks and strategies to better communicate in difficult situations
- Explore your and others conflict styles to manage conflict
- Understand self & others using the DISC profiling behavioral tool
- Dealing with workplace conflicts
- Managing important critical conversations
- Understand how stress has an impact on our body, brain and the ability to respond wisley in difficult interactions
Topics Covered
- Behavior and the causes
- Strategies in dealing & de-escalating different types of behaviours
- Conflict styles
- Self preservation-Managing emotions and stress
- Understanding self & others with DISC profiling
- Dealing with workplace conflicts
- Managing important and critical conversations
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to Face
- Virtual
Overview
Master the Art of Handling Difficult People.
Do you struggle with challenging colleagues, demanding clients, or difficult family members?
This "Dealing with Difficult People" workshop provides practical strategies to manage conflicts, communicate effectively, and stay calm under pressure.
In this engaging session, you'll learn how to:
✅ Identify different types of difficult behavior
✅ Understand yourself and others using DISC profiling
✅ Set boundaries and stay assertive
✅ De-escalate tense situations
✅ Handle workplace conflict effectively
✅ Manage critical conversations with confidence
✅ Maintain professionalism and emotional control
This interactive workshop will equip you with tools to turn conflicts into productive conversations. It can also be delivered as a condensed half a day version. The cost for a half day workshop is $2500
Workshop Outcomes
- Discover the root causes of behaviors and triggers that drive the way people show up in an interaction
- Practice using frameworks and strategies to better communicate in difficult situations
- Explore your and others conflict styles to manage conflict
- Understand self & others using the DISC profiling behavioral tool
- Dealing with workplace conflicts
- Managing important critical conversations
- Understand how stress has an impact on our body, brain and the ability to respond wisley in difficult interactions
Topics Covered
- Behavior and the causes
- Strategies in dealing & de-escalating different types of behaviours
- Conflict styles
- Self preservation-Managing emotions and stress
- Understanding self & others with DISC profiling
- Dealing with workplace conflicts
- Managing important and critical conversations
Who is this workshop for
Everyone
Handouts/materials provided
None provided. Disc profiling for the individual can be organised at a separate cost.
What to bring
Notebook & pen
Facilitator
About the facilitator
Julia is an experienced leadership, learning and development facilitator with more than 18 years of experience helping individuals, teams and organisations build the confidence, skills and behaviours needed to perform at their best. Drawing on a career spanning learning and development, sales and leadership, she brings a practical understanding of the challenges professionals face and translates that experience into engaging, high-impact learning experiences.
Throughout her career, Julia has specialised in leadership development, positive psychology, emotional intelligence, workplace wellbeing and interpersonal effectiveness. She is passionate about creating learning environments that are both energising and practical, equipping participants with evidence-based strategies they can immediately apply to improve their performance, strengthen relationships and enhance their overall wellbeing.
Alongside facilitating workshops and leadership programs, Julia is an experienced coach who has delivered more than 600 coaching sessions focused on helping individuals understand and leverage their strengths. She is recognised for creating highly engaging learning experiences that challenge participants to think differently, build self-awareness and develop practical skills that create lasting behavioural change.
In 2018, Julia led an organisation-wide wellbeing initiative focused on supporting employee growth, resilience and performance through evidence-based practices. Her contribution was recognised with an Outstanding Achievement Award for her dedication to employee development. She also received LearnX Platinum Awards in 2019 and 2020 for Best Wellbeing Project, Best Wellbeing Strategy and Best Wellbeing Team, recognising the impact of the programs she helped design and deliver.
Julia has partnered with organisations across the public and private sectors, including Sanofi, Deloitte, the South Australian Department of Industry, Queensland Health, QBE, Rabobank and Revlon. Her ability to combine positive psychology, emotional intelligence and practical leadership development enables organisations to build healthier workplaces, stronger leaders and more resilient teams.
Key Expertise
- Positive Psychology - Langley Group programs
- Emotional Intelligence
- Behavioral profiling
- Strength's profiling and coaching
- Leadership programs
- Soft skills for Sales training
- Mindset & Resilience
Industry Focus
- All Industries
Based in:
About the facilitator
Julia is an experienced leadership, learning and development facilitator with more than 18 years of experience helping individuals, teams and organisations build the confidence, skills and behaviours needed to perform at their best. Drawing on a career spanning learning and development, sales and leadership, she brings a practical understanding of the challenges professionals face and translates that experience into engaging, high-impact learning experiences.
Throughout her career, Julia has specialised in leadership development, positive psychology, emotional intelligence, workplace wellbeing and interpersonal effectiveness. She is passionate about creating learning environments that are both energising and practical, equipping participants with evidence-based strategies they can immediately apply to improve their performance, strengthen relationships and enhance their overall wellbeing.
Alongside facilitating workshops and leadership programs, Julia is an experienced coach who has delivered more than 600 coaching sessions focused on helping individuals understand and leverage their strengths. She is recognised for creating highly engaging learning experiences that challenge participants to think differently, build self-awareness and develop practical skills that create lasting behavioural change.
In 2018, Julia led an organisation-wide wellbeing initiative focused on supporting employee growth, resilience and performance through evidence-based practices. Her contribution was recognised with an Outstanding Achievement Award for her dedication to employee development. She also received LearnX Platinum Awards in 2019 and 2020 for Best Wellbeing Project, Best Wellbeing Strategy and Best Wellbeing Team, recognising the impact of the programs she helped design and deliver.
Julia has partnered with organisations across the public and private sectors, including Sanofi, Deloitte, the South Australian Department of Industry, Queensland Health, QBE, Rabobank and Revlon. Her ability to combine positive psychology, emotional intelligence and practical leadership development enables organisations to build healthier workplaces, stronger leaders and more resilient teams.
Key Expertise
- Positive Psychology - Langley Group programs
- Emotional Intelligence
- Behavioral profiling
- Strength's profiling and coaching
- Leadership programs
- Soft skills for Sales training
- Mindset & Resilience
Industry Focus
- All Industries
Based in:
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