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Full Day | Max. 20 Participants
Workshop Outcomes
- Explore the sources of conflict in the workplace
- Identify the benefits of functional conflict
- Understanding the differences between management and resolution
- Identify your conflict response style and how to flex situationally
- Exploring the emotional aspects of conflict
- Understand strategies for preventing conflict, resolving conflicts that have begun and responding to complex conflict scenarios
Topics Covered
- Conflict styles and emotional needs
- Strategies for resolution of conflict
- The skills required for functionally responding to conflict
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to Face
- Virtual
Overview
Tired of workplace conflicts derailing your productivity and team morale? Discover proven strategies to navigate difficult conversations and find common ground.
• Learn techniques for de-escalating tense situations
• Gain tools to have tough conversations constructively
• Build a toolkit for resolving disagreements effectively
Conflict is inevitable in any workplace but how you handle it can make all the difference. This comprehensive workshop equips participants with the essential skills to transform conflicts into opportunities for growth and collaboration. Participants will learn to communicate with empathy, find mutually beneficial solutions and create a more harmonious work environment.
Participants will walk away with the confidence and competence to navigate even the toughest workplace challenges and create a more harmonious, productive work environment.
Workshop Outcomes
- Explore the sources of conflict in the workplace
- Identify the benefits of functional conflict
- Understanding the differences between management and resolution
- Identify your conflict response style and how to flex situationally
- Exploring the emotional aspects of conflict
- Understand strategies for preventing conflict, resolving conflicts that have begun and responding to complex conflict scenarios
Topics Covered
- Conflict styles and emotional needs
- Strategies for resolution of conflict
- The skills required for functionally responding to conflict
Who is this workshop for
This workshop will benefit all participants in the workplace
Handouts/materials provided
Handouts of key models provided
What to bring
Bring your note-taking tool of choice
Facilitator
About the facilitator
Suzy Roche knows what it’s like to lead through uncertainty. She has spent more than 20 years doing exactly that across complex, global organisations including AT&T, Verizon and Vodafone. The real-world challenge of leading teams, driving change and delivering results informs everything she designs and delivers.
Throughout her career, Suzy has dedicated herself to researching contemporary leadership trends and blending insights from multiple learning disciplines. While her expertise spans a wide range of methodologies, leadership sits at the core of her work, with critical disciplines such as team effectiveness, change, strategy and psychological safety cascading from that foundation. This multidisciplinary depth is what allows her to design learning that is both rigorous and highly practical.
As Essemy’s Head of Delivery and Quality, Suzy is also the organisation’s lead Instructional Designer and a highly regarded facilitator of leadership programs and workshops. She works with public sector and commercial organisations to create development experiences that genuinely stick. Her clients include the Department of Health, the Public Sector Commission, Development WA, Combined Metal Industries, Racing and Wagering WA and Tourism WA just to name a few. What unites them is a shared commitment to development grounded in evidence, not fads.
What makes Suzy unique is her ability to translate contemporary research into tools leaders can actually use. She makes concepts such as psychological safety, adaptive leadership and strategic thinking accessible and actionable in the realities of today’s workplace. Her sessions are engaging, thought-provoking and designed to challenge how people think, not just what they know.
A Professionally Certified Coach, Suzy holds accreditations in MBTI, EQi 2.0, Belbin, Team Alignment Survey, Change Style Indicator and HBDI. She is currently completing a Master of Science in Instructional Design and Technology, reinforcing her belief in and commitment to lifelong learning.
Key Expertise
- Interpersonal workplace relationships with emotional intelligence
- Building and maintaining high performing teams
- Designing strategic user experiences
- Coaching and feedback skills
- Instructional design
Industry Focus
- Mining
- Government
- Technologies
- Oil and Gas
- Finance
Based in:
About the facilitator
Suzy Roche knows what it’s like to lead through uncertainty. She has spent more than 20 years doing exactly that across complex, global organisations including AT&T, Verizon and Vodafone. The real-world challenge of leading teams, driving change and delivering results informs everything she designs and delivers.
Throughout her career, Suzy has dedicated herself to researching contemporary leadership trends and blending insights from multiple learning disciplines. While her expertise spans a wide range of methodologies, leadership sits at the core of her work, with critical disciplines such as team effectiveness, change, strategy and psychological safety cascading from that foundation. This multidisciplinary depth is what allows her to design learning that is both rigorous and highly practical.
As Essemy’s Head of Delivery and Quality, Suzy is also the organisation’s lead Instructional Designer and a highly regarded facilitator of leadership programs and workshops. She works with public sector and commercial organisations to create development experiences that genuinely stick. Her clients include the Department of Health, the Public Sector Commission, Development WA, Combined Metal Industries, Racing and Wagering WA and Tourism WA just to name a few. What unites them is a shared commitment to development grounded in evidence, not fads.
What makes Suzy unique is her ability to translate contemporary research into tools leaders can actually use. She makes concepts such as psychological safety, adaptive leadership and strategic thinking accessible and actionable in the realities of today’s workplace. Her sessions are engaging, thought-provoking and designed to challenge how people think, not just what they know.
A Professionally Certified Coach, Suzy holds accreditations in MBTI, EQi 2.0, Belbin, Team Alignment Survey, Change Style Indicator and HBDI. She is currently completing a Master of Science in Instructional Design and Technology, reinforcing her belief in and commitment to lifelong learning.
Key Expertise
- Interpersonal workplace relationships with emotional intelligence
- Building and maintaining high performing teams
- Designing strategic user experiences
- Coaching and feedback skills
- Instructional design
Industry Focus
- Mining
- Government
- Technologies
- Oil and Gas
- Finance
Based in:
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