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Full Day | Max. 16 Participants
Workshop Outcomes
- Identify the key characteristics of high-performing teams.
- Build trust and strengthen collaboration within and across teams.
- Improve communication to enhance team effectiveness.
- Foster accountability and shared ownership of team goals.
- Recognise and leverage the diverse strengths of team members.
- Manage conflict constructively to maintain positive working relationships.
- Create an environment of psychological safety that encourages innovation and open communication.
- Develop an action plan to improve team performance and sustain positive outcomes.
Topics Covered
- Characteristics of High-Performing Teams
- Building Trust and Psychological Safety
- Defining Team Purpose, Roles and Expectations
- Effective Communication and Collaboration
- Leveraging Individual Strengths and Diversity
- Accountability and Shared Responsibility
- Managing Conflict and Difficult Conversations
- Decision-Making and Problem-Solving as a Team
- Continuous Improvement and Team Performance
- Action Planning for Sustaining High Performance
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to face
Overview
High-performing teams don't happen by chance—they are built through trust, shared purpose, effective communication and a commitment to continuous improvement. This practical and interactive workshop equips participants with the knowledge, skills and strategies to create and sustain teams that consistently achieve outstanding results. Participants will explore the key characteristics of high-performing teams, learn how to build psychological safety and strengthen collaboration, and discover techniques to improve communication, accountability and shared ownership of outcomes. Through engaging discussions, practical activities and workplace scenarios, participants will develop strategies to leverage individual strengths, embrace diversity, manage conflict constructively and enhance team decision-making and problem-solving. The workshop also explores how leaders and team members can foster a culture of continuous learning, innovation and mutual support that drives sustainable performance. By the end of the workshop, participants will have practical tools and an action plan to strengthen team effectiveness, improve collaboration and create a high-performing team culture that delivers lasting results.
Workshop Outcomes
- Identify the key characteristics of high-performing teams.
- Build trust and strengthen collaboration within and across teams.
- Improve communication to enhance team effectiveness.
- Foster accountability and shared ownership of team goals.
- Recognise and leverage the diverse strengths of team members.
- Manage conflict constructively to maintain positive working relationships.
- Create an environment of psychological safety that encourages innovation and open communication.
- Develop an action plan to improve team performance and sustain positive outcomes.
Topics Covered
- Characteristics of High-Performing Teams
- Building Trust and Psychological Safety
- Defining Team Purpose, Roles and Expectations
- Effective Communication and Collaboration
- Leveraging Individual Strengths and Diversity
- Accountability and Shared Responsibility
- Managing Conflict and Difficult Conversations
- Decision-Making and Problem-Solving as a Team
- Continuous Improvement and Team Performance
- Action Planning for Sustaining High Performance
Who is this workshop for
Leaders, Managers, Supervisors and Team Members
Human Resources Practitioners
Organisational Development Practitioners
Change Management Practitioners, Change Managers
Digital and Technology Program Managers
Project Managers and Project Leaders
Coaches and Consultants
Diversity, Equity and Inclusion Practitioners
Handouts/materials provided
All learning materials supplied
What to bring
Laptops (optional) and writing materials
Facilitator
About the facilitator
Bernadette (BJay) Lakey is an award-winning Senior Learning, Organisational Development and Change Consultant with more than 20 years of experience helping organisations build high-performing leaders and future-ready workforces. She partners with leaders to design and deliver learning, leadership, organisational development and workforce capability solutions that align people strategy with business priorities and deliver measurable organisational outcomes.
Working across the mining, energy, banking, government, transport, professional services and not-for-profit sectors, BJay has partnered with complex, multi-site and regulated organisations through organisational transformational change. She is recognised for translating complex business challenges into practical, scalable solutions and programs that strengthen organisational capability, leadership effectiveness, team performance and sustainable learning cultures.
As a trusted advisor, BJay collaborates with clients to diagnose organisational needs, identify capability gaps and develop tailored organisational development and learning strategies. Her expertise includes organisational diagnostics, learning strategy, leadership development, workforce capability, change management, culture transformation, talent development, succession planning, coaching, performance improvement and organisational design.
An accomplished instructional designer, master facilitator and consulting leader, BJay has designed and delivered evidence-based learning solutions ranging from targeted workshops to enterprise-wide leadership academies, capability frameworks and blended learning programs. She has facilitated hundreds of leadership programs, people skills training programs, strategy workshops and organisational development initiatives, whilst also leading facilitation and consulting teams delivering large-scale transformation, learning and capability projects.
Throughout her career, BJay has held career roles and provided consulting services with organisations including Rio Tinto, Santos Energy, Roy Hill, Chevron Australia, P&N Bank and Western Australian Government agencies
BJay holds a Graduate Certificate in Business, Certificate IV in Training and Assessment, and certifications in Coaching Leaders, Change Management, Human-Centred Organisational Development, Organisation Design, SAFe Agile, PMBOK Project Management, Human Synergistics, DiSC and Myers-Briggs. She is currently completing an MBA (Leadership and Management Behaviours) at Curtin University.
Key Expertise
- Leaders Leading Others Through Change
- Learning & Development for Capability
- Leadership Development
- Organisational Development
- Diversity, Equity and Inclusion
- Effective Communication Through Change or Conflict
- Talent Development and Succession
- Conflict Resolution
- High Performance Teams
- Change Management and Transformation
- Culture Transformation for Humans
- New Ways of Working (including AI)
- Emotional Intelligence and Mindset
- Digital Transformation
- Interpersonal workplace relationships
- Growth Mindset
- Building and Maintaining High Performance Teams
- Designing Strategic User Experiences
- Master Facilitation Skills
- Capability Frameworks and Pathways
- Coaching and Feedback Skills
- Instructional Design
Industry Focus
- Oil and Gas
- Mining
- Government
- Not for Profit
- Professional Services (Consulting)
- Banking and Finance
Based in:
About the facilitator
Bernadette (BJay) Lakey is an award-winning Senior Learning, Organisational Development and Change Consultant with more than 20 years of experience helping organisations build high-performing leaders and future-ready workforces. She partners with leaders to design and deliver learning, leadership, organisational development and workforce capability solutions that align people strategy with business priorities and deliver measurable organisational outcomes.
Working across the mining, energy, banking, government, transport, professional services and not-for-profit sectors, BJay has partnered with complex, multi-site and regulated organisations through organisational transformational change. She is recognised for translating complex business challenges into practical, scalable solutions and programs that strengthen organisational capability, leadership effectiveness, team performance and sustainable learning cultures.
As a trusted advisor, BJay collaborates with clients to diagnose organisational needs, identify capability gaps and develop tailored organisational development and learning strategies. Her expertise includes organisational diagnostics, learning strategy, leadership development, workforce capability, change management, culture transformation, talent development, succession planning, coaching, performance improvement and organisational design.
An accomplished instructional designer, master facilitator and consulting leader, BJay has designed and delivered evidence-based learning solutions ranging from targeted workshops to enterprise-wide leadership academies, capability frameworks and blended learning programs. She has facilitated hundreds of leadership programs, people skills training programs, strategy workshops and organisational development initiatives, whilst also leading facilitation and consulting teams delivering large-scale transformation, learning and capability projects.
Throughout her career, BJay has held career roles and provided consulting services with organisations including Rio Tinto, Santos Energy, Roy Hill, Chevron Australia, P&N Bank and Western Australian Government agencies
BJay holds a Graduate Certificate in Business, Certificate IV in Training and Assessment, and certifications in Coaching Leaders, Change Management, Human-Centred Organisational Development, Organisation Design, SAFe Agile, PMBOK Project Management, Human Synergistics, DiSC and Myers-Briggs. She is currently completing an MBA (Leadership and Management Behaviours) at Curtin University.
Key Expertise
- Leaders Leading Others Through Change
- Learning & Development for Capability
- Leadership Development
- Organisational Development
- Diversity, Equity and Inclusion
- Effective Communication Through Change or Conflict
- Talent Development and Succession
- Conflict Resolution
- High Performance Teams
- Change Management and Transformation
- Culture Transformation for Humans
- New Ways of Working (including AI)
- Emotional Intelligence and Mindset
- Digital Transformation
- Interpersonal workplace relationships
- Growth Mindset
- Building and Maintaining High Performance Teams
- Designing Strategic User Experiences
- Master Facilitation Skills
- Capability Frameworks and Pathways
- Coaching and Feedback Skills
- Instructional Design
Industry Focus
- Oil and Gas
- Mining
- Government
- Not for Profit
- Professional Services (Consulting)
- Banking and Finance
Based in:
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