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Full Day | Max. 16 Participants
Workshop Outcomes
- Understand the principles and benefits of coaching and constructive feedback
- Differentiate between coaching, mentoring, directing and performance management
- Apply effective coaching techniques to develop capability and improve performance
- Deliver clear, timely and constructive feedback that encourages growth and accountability
- Use active listening and powerful questioning to facilitate meaningful coaching conversations
- Build trust and psychological safety to support open and honest dialogue
- Manage challenging coaching and feedback conversations with confidence and professionalism
- Develop a personal action plan to strengthen coaching and feedback skills in the workplace
Topics Covered
- The Role of Coaching in Workplace Performance
- Coaching, Mentoring and Performance Conversations
- Coaching Models and Frameworks (e.g. GROW)
- Active Listening and Powerful Questioning Techniques
- Delivering Constructive and Developmental Feedback
- Building Trust and Psychological Safety
- Coaching for Performance, Capability and Behaviour Change
- Managing Difficult Feedback Conversations
- Creating a Culture of Continuous Feedback and Learning
- Developing a Personal Coaching and Feedback Action Plan
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to Face
- Virtual
Overview
Effective coaching and constructive feedback are fundamental leadership skills that build capability, improve performance and foster a culture of continuous learning.
This practical and interactive workshop equips participants with the knowledge, skills and confidence to coach others through meaningful conversations that encourage growth, accountability and engagement. Participants will explore the principles of effective coaching, differentiate coaching from mentoring and performance management, and apply proven coaching models and feedback techniques to support individual and team development. Through practical activities, role plays and realistic workplace scenarios, learners will strengthen their active listening, questioning and communication skills while developing the confidence to deliver clear, timely and constructive feedback. The workshop also focuses on building trust, creating psychological safety and managing challenging coaching conversations with professionalism and empathy.
By the end of the workshop, participants will have practical tools and a personalised action plan to enhance their coaching and feedback skills, strengthen workplace relationships
Workshop Outcomes
- Understand the principles and benefits of coaching and constructive feedback
- Differentiate between coaching, mentoring, directing and performance management
- Apply effective coaching techniques to develop capability and improve performance
- Deliver clear, timely and constructive feedback that encourages growth and accountability
- Use active listening and powerful questioning to facilitate meaningful coaching conversations
- Build trust and psychological safety to support open and honest dialogue
- Manage challenging coaching and feedback conversations with confidence and professionalism
- Develop a personal action plan to strengthen coaching and feedback skills in the workplace
Topics Covered
- The Role of Coaching in Workplace Performance
- Coaching, Mentoring and Performance Conversations
- Coaching Models and Frameworks (e.g. GROW)
- Active Listening and Powerful Questioning Techniques
- Delivering Constructive and Developmental Feedback
- Building Trust and Psychological Safety
- Coaching for Performance, Capability and Behaviour Change
- Managing Difficult Feedback Conversations
- Creating a Culture of Continuous Feedback and Learning
- Developing a Personal Coaching and Feedback Action Plan
Who is this workshop for
Leaders, Managers, and Supervisors
Human Resources Practitioners and Managers
Organisational Development and Learning & Development Practitioners
Change Management Practitioners, Change Managers and Change Coordinators
Digital and Technology Project Managers
Project Managers and Project Leaders
Business Analysts and Process Owners
Coaches and Consultants
Diversity, Equity and Inclusion Practitioners
Continuous Improvement and Business Improvement Practitioners
Handouts/materials provided
All learning materials supplied
What to bring
Laptops (optional) and writing materials
Facilitator
About the facilitator
Bernadette (BJay) Lakey is an award-winning Senior Learning, Organisational Development and Change Consultant with more than 20 years of experience helping organisations build high-performing leaders and future-ready workforces. She partners with leaders to design and deliver learning, leadership, organisational development and workforce capability solutions that align people strategy with business priorities and deliver measurable organisational outcomes.
Working across the mining, energy, banking, government, transport, professional services and not-for-profit sectors, BJay has partnered with complex, multi-site and regulated organisations through organisational transformational change. She is recognised for translating complex business challenges into practical, scalable solutions and programs that strengthen organisational capability, leadership effectiveness, team performance and sustainable learning cultures.
As a trusted advisor, BJay collaborates with clients to diagnose organisational needs, identify capability gaps and develop tailored organisational development and learning strategies. Her expertise includes organisational diagnostics, learning strategy, leadership development, workforce capability, change management, culture transformation, talent development, succession planning, coaching, performance improvement and organisational design.
An accomplished instructional designer, master facilitator and consulting leader, BJay has designed and delivered evidence-based learning solutions ranging from targeted workshops to enterprise-wide leadership academies, capability frameworks and blended learning programs. She has facilitated hundreds of leadership programs, people skills training programs, strategy workshops and organisational development initiatives, whilst also leading facilitation and consulting teams delivering large-scale transformation, learning and capability projects.
Throughout her career, BJay has held career roles and provided consulting services with organisations including Rio Tinto, Santos Energy, Roy Hill, Chevron Australia, P&N Bank and Western Australian Government agencies
BJay holds a Graduate Certificate in Business, Certificate IV in Training and Assessment, and certifications in Coaching Leaders, Change Management, Human-Centred Organisational Development, Organisation Design, SAFe Agile, PMBOK Project Management, Human Synergistics, DiSC and Myers-Briggs. She is currently completing an MBA (Leadership and Management Behaviours) at Curtin University.
Key Expertise
- Leaders Leading Others Through Change
- Learning & Development for Capability
- Leadership Development
- Organisational Development
- Diversity, Equity and Inclusion
- Effective Communication Through Change or Conflict
- Talent Development and Succession
- Conflict Resolution
- High Performance Teams
- Change Management and Transformation
- Culture Transformation for Humans
- New Ways of Working (including AI)
- Emotional Intelligence and Mindset
- Digital Transformation
- Interpersonal workplace relationships
- Growth Mindset
- Building and Maintaining High Performance Teams
- Designing Strategic User Experiences
- Master Facilitation Skills
- Capability Frameworks and Pathways
- Coaching and Feedback Skills
- Instructional Design
Industry Focus
- Oil and Gas
- Mining
- Government
- Not for Profit
- Professional Services (Consulting)
- Banking and Finance
Based in:
About the facilitator
Bernadette (BJay) Lakey is an award-winning Senior Learning, Organisational Development and Change Consultant with more than 20 years of experience helping organisations build high-performing leaders and future-ready workforces. She partners with leaders to design and deliver learning, leadership, organisational development and workforce capability solutions that align people strategy with business priorities and deliver measurable organisational outcomes.
Working across the mining, energy, banking, government, transport, professional services and not-for-profit sectors, BJay has partnered with complex, multi-site and regulated organisations through organisational transformational change. She is recognised for translating complex business challenges into practical, scalable solutions and programs that strengthen organisational capability, leadership effectiveness, team performance and sustainable learning cultures.
As a trusted advisor, BJay collaborates with clients to diagnose organisational needs, identify capability gaps and develop tailored organisational development and learning strategies. Her expertise includes organisational diagnostics, learning strategy, leadership development, workforce capability, change management, culture transformation, talent development, succession planning, coaching, performance improvement and organisational design.
An accomplished instructional designer, master facilitator and consulting leader, BJay has designed and delivered evidence-based learning solutions ranging from targeted workshops to enterprise-wide leadership academies, capability frameworks and blended learning programs. She has facilitated hundreds of leadership programs, people skills training programs, strategy workshops and organisational development initiatives, whilst also leading facilitation and consulting teams delivering large-scale transformation, learning and capability projects.
Throughout her career, BJay has held career roles and provided consulting services with organisations including Rio Tinto, Santos Energy, Roy Hill, Chevron Australia, P&N Bank and Western Australian Government agencies
BJay holds a Graduate Certificate in Business, Certificate IV in Training and Assessment, and certifications in Coaching Leaders, Change Management, Human-Centred Organisational Development, Organisation Design, SAFe Agile, PMBOK Project Management, Human Synergistics, DiSC and Myers-Briggs. She is currently completing an MBA (Leadership and Management Behaviours) at Curtin University.
Key Expertise
- Leaders Leading Others Through Change
- Learning & Development for Capability
- Leadership Development
- Organisational Development
- Diversity, Equity and Inclusion
- Effective Communication Through Change or Conflict
- Talent Development and Succession
- Conflict Resolution
- High Performance Teams
- Change Management and Transformation
- Culture Transformation for Humans
- New Ways of Working (including AI)
- Emotional Intelligence and Mindset
- Digital Transformation
- Interpersonal workplace relationships
- Growth Mindset
- Building and Maintaining High Performance Teams
- Designing Strategic User Experiences
- Master Facilitation Skills
- Capability Frameworks and Pathways
- Coaching and Feedback Skills
- Instructional Design
Industry Focus
- Oil and Gas
- Mining
- Government
- Not for Profit
- Professional Services (Consulting)
- Banking and Finance
Based in:
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