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Full Day | Max. 25 Participants
Workshop Outcomes
- Understand the importance of psychologically safe communication
- Compare different communication preferences
- Apply different approaches to difficult conversations
- Facilitate effective feedback conversations
Topics Covered
- Communication Styles
- Adaptable feedback model: MORE
- Conflict types and behaviours
- Monitoring and managing your emotional triggers
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to face
Overview
Incivility within teams, employees' lack of regard for one another, has a huge negative emotional and financial impact: engagement, attendance, innovation, problem-solving. The solution is to reframe diversity as a strength, not a point of disagreement. In this workshop we will look at the core elements that make for focused, respectful and effective communication. We will also practice the use of some evidence-based models so that participants can "make them their own".
Workshop Outcomes
- Understand the importance of psychologically safe communication
- Compare different communication preferences
- Apply different approaches to difficult conversations
- Facilitate effective feedback conversations
Topics Covered
- Communication Styles
- Adaptable feedback model: MORE
- Conflict types and behaviours
- Monitoring and managing your emotional triggers
Who is this workshop for
This workshop is for everyone in a team. In dynamic times it can be easy to forget that benefits of focused communication; every team would benefit from this program from a new team to a team refresh.
Handouts/materials provided
Handouts will be supplied of models and checklists for application.
What to bring
Your note-taking tool of choice.
Facilitator
About the facilitator
With 20+ years of lived experience as a manager and leader with some of the globe’s largest international organisations, Suzy applies her real-world, award-winning experience to support the learning journeys of others through coaching, instructional design, facilitation and digital learning technologies.
Her accomplishments in the areas of product development, team and project leadership, change management, distribution, marketing communications and organisational development capability strategy have provided her with a rich blend of insight on how to meet the unique development needs of each participant.
Her qualifications include: Bachelor of Arts, University of South Alabama; Graduate Certificate eCommerce and Web Design (Georgia Tech); Advanced Diploma of Management; Diploma of Professional Coaching; Certificate IV TAE16; Fellow Australian Institute of Management, Professionally Certified Coach. She is currently completing her Master of Science in Instructional Design and Technology.
She has successfully led Learning and Development/OD projects in many diverse sectors including: WA Police, BHP Iron Ore, Bankwest, Verizon Wireless (US), City of Karratha, Sime-Darby (Malaysia), City of Swan, Pawsey Supercomputing, INPEX, City of Albany, West Coast Eagles, Telethon Kids, ECU, Curtin, AT&T (US), Synergy, WA Health Support Services, Perth Transport Authority and City of Perth.
Suzy understands that every situation requires unique tools and learning experiences and is certified in diagnostics such as Myers-Briggs Step 1 and 2 (MBTI); Belbin Team Roles, EQi 2.0: Individual, Leadership and 360; Herrmann Brain Dominance Instrument (HBDI), Centre for Creative Leadership Benchmarks and Skillscope; California Psychological Instrument (CPI). Additionally, she has been designing digital learning solutions to support blended learning for over 10 years using tools such Adobe Captivate, Camtasia (certified), Articulate Suite (Storyline3 + Rise) and Adobe Illustrator.
Based in:
About the facilitator
With 20+ years of lived experience as a manager and leader with some of the globe’s largest international organisations, Suzy applies her real-world, award-winning experience to support the learning journeys of others through coaching, instructional design, facilitation and digital learning technologies.
Her accomplishments in the areas of product development, team and project leadership, change management, distribution, marketing communications and organisational development capability strategy have provided her with a rich blend of insight on how to meet the unique development needs of each participant.
Her qualifications include: Bachelor of Arts, University of South Alabama; Graduate Certificate eCommerce and Web Design (Georgia Tech); Advanced Diploma of Management; Diploma of Professional Coaching; Certificate IV TAE16; Fellow Australian Institute of Management, Professionally Certified Coach. She is currently completing her Master of Science in Instructional Design and Technology.
She has successfully led Learning and Development/OD projects in many diverse sectors including: WA Police, BHP Iron Ore, Bankwest, Verizon Wireless (US), City of Karratha, Sime-Darby (Malaysia), City of Swan, Pawsey Supercomputing, INPEX, City of Albany, West Coast Eagles, Telethon Kids, ECU, Curtin, AT&T (US), Synergy, WA Health Support Services, Perth Transport Authority and City of Perth.
Suzy understands that every situation requires unique tools and learning experiences and is certified in diagnostics such as Myers-Briggs Step 1 and 2 (MBTI); Belbin Team Roles, EQi 2.0: Individual, Leadership and 360; Herrmann Brain Dominance Instrument (HBDI), Centre for Creative Leadership Benchmarks and Skillscope; California Psychological Instrument (CPI). Additionally, she has been designing digital learning solutions to support blended learning for over 10 years using tools such Adobe Captivate, Camtasia (certified), Articulate Suite (Storyline3 + Rise) and Adobe Illustrator.
Based in:
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