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Short Workshop | Max. 20 Participants
90 minutes
Workshop Outcomes
- Approach difficult conversations with a clear, structured framework and knowing how to open and guide the exchange constructively
- Manage emotional tension in the moment and staying grounded and maintaining a productive dialogue under pressure
- Prepare confidently for conversations they have been avoiding and take the first step toward resolution
Topics Covered
- Why difficult conversations feel hard and why avoiding them makes things worse
- A practical framework for opening and navigating challenging conversations
- Staying calm and composed, managing your own reactions and reading the emotional dynamic
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to Face
- Virtual
Overview
Some workplace conversations are simply harder than others. Whether it's addressing underperformance, raising a concern with a colleague, or navigating an emotionally charged moment, most people find themselves hesitating or avoiding the conversation altogether.
This focused 90-minute session gives participants a practical framework to approach difficult conversations with greater confidence and composure. Rather than covering every nuance of interpersonal communication, this short workshop zeroes in on the moments that matter most: how to prepare for a challenging exchange, how to open it constructively, and how to stay grounded when tension arises.
Participants leave with immediately applicable skills they can use the very next day, not a comprehensive toolkit, but a targeted set of strategies for the conversations they've been putting off.
Workshop Outcomes
- Approach difficult conversations with a clear, structured framework and knowing how to open and guide the exchange constructively
- Manage emotional tension in the moment and staying grounded and maintaining a productive dialogue under pressure
- Prepare confidently for conversations they have been avoiding and take the first step toward resolution
Topics Covered
- Why difficult conversations feel hard and why avoiding them makes things worse
- A practical framework for opening and navigating challenging conversations
- Staying calm and composed, managing your own reactions and reading the emotional dynamic
Who is this workshop for
Team leaders and managers who need to address issues quickly and confidently
Emerging leaders preparing for the realities of people management
Professionals who find certain conversations difficult to initiate or sustain
Anyone who wants to handle challenging interpersonal moments more effectively
Best suited to individuals who want practical, immediately usable strategies rather than an in-depth exploration of communication theory
Handouts/materials provided
Difficult Conversations Quick Reference Card (conversation opener templates and de-escalation phrases)
Preparation Checklist (a simple guide to getting ready for a high-stakes conversation)
What to bring
A real conversation you've been avoiding or finding challenging (optional, used for a brief reflection exercise)
Pen and notepad
Facilitator
About the facilitator
Based in Sydney, Australia, Peter has been managing, leading, consulting, coaching, training and facilitating within public and private sector organisations for the past 20 years.
For the past 7 years Peter has been one of a select group of facilitators flown in to flash points on mission critical assignments with the United Nations in Afghanistan, Iraq, Lebanon and South Sudan.
When deployed, he is responsible for taking teams through mindfulness exercises to aid in decision making and problem solving, as well as strategic planning, leadership, communication, presentation skills and conflict resolution techniques.
Peter also coaches senior executives on mindfulness and the neuroscience of optimal performance with leading blue chip organisations around the world.
His work in this arena is supported by accreditations in the Mayer Salovey Caruso Emotional Intel- ligence Test, and the My Brain Solutions Neuroscience assessment tool.
Peter’s recent contracts have involved an organisation wide culture change program with one of Australia’s oldest institutions, a global roll-out of consulting skills training to one of the big four accounting firms and leadership development training and coaching for the United Nations Secretariat.
Peter has worked across a wide cross section of the business community: media and communications, professional services, banking and finance, utilities, hospitality, government, community and NGO groups delivering to groups as diverse as senior defence personnel and health care directors, and from finance executives to frontline manufacturing employees.
Peter’s career began in the publishing and public relations industry in a frontline management role before advancing to senior roles in human resources, learning and development, and quality assurance. He was responsible for the creation of a company wide coaching framework in his most recent role, and regular writes on organisational change in publications here in Australia and overseas.
He has the formal qualifications of a bachelor in Adult Education and Training from Melbourne University and a Post Graduate Diploma in Organisational Change and Consulting from the Royal Melbourne Institute of Technology.
Peter has is also accredited in the Myer Briggs Type Indicator, The D.I.S.C. profiling tool, a Master Practitioner in NLP, Certificate IV in Training and Assessment, an experiential learning traineeship from the U.S. and Internal Auditor Certification from SAI Global.
Key Expertise
- Resilience, Mindfulness, and Emotional Agility
- Sense Making and Complexity Management
- Coaching, Conflict, and Performance Conversation Skills
- Strategy & Change Agility
- Team Development
- Skilled Volunteer & Charity Sector 'Hackathons'
- Large Group Facilitation
- Critical Incident Facilitation
- Presentation Skills
- Executive Presence
Industry Focus
- Local, State, and National Government
- Professional Services
- Higher Education
- NFP and Charity Sector
- Financial Services
- Utilities, Mining, & Industry
- Automotive
- Travel & Hospitality
- International Development; United Nations.
- Health Care and Hospitals
Based in:
About the facilitator
Based in Sydney, Australia, Peter has been managing, leading, consulting, coaching, training and facilitating within public and private sector organisations for the past 20 years.
For the past 7 years Peter has been one of a select group of facilitators flown in to flash points on mission critical assignments with the United Nations in Afghanistan, Iraq, Lebanon and South Sudan.
When deployed, he is responsible for taking teams through mindfulness exercises to aid in decision making and problem solving, as well as strategic planning, leadership, communication, presentation skills and conflict resolution techniques.
Peter also coaches senior executives on mindfulness and the neuroscience of optimal performance with leading blue chip organisations around the world.
His work in this arena is supported by accreditations in the Mayer Salovey Caruso Emotional Intel- ligence Test, and the My Brain Solutions Neuroscience assessment tool.
Peter’s recent contracts have involved an organisation wide culture change program with one of Australia’s oldest institutions, a global roll-out of consulting skills training to one of the big four accounting firms and leadership development training and coaching for the United Nations Secretariat.
Peter has worked across a wide cross section of the business community: media and communications, professional services, banking and finance, utilities, hospitality, government, community and NGO groups delivering to groups as diverse as senior defence personnel and health care directors, and from finance executives to frontline manufacturing employees.
Peter’s career began in the publishing and public relations industry in a frontline management role before advancing to senior roles in human resources, learning and development, and quality assurance. He was responsible for the creation of a company wide coaching framework in his most recent role, and regular writes on organisational change in publications here in Australia and overseas.
He has the formal qualifications of a bachelor in Adult Education and Training from Melbourne University and a Post Graduate Diploma in Organisational Change and Consulting from the Royal Melbourne Institute of Technology.
Peter has is also accredited in the Myer Briggs Type Indicator, The D.I.S.C. profiling tool, a Master Practitioner in NLP, Certificate IV in Training and Assessment, an experiential learning traineeship from the U.S. and Internal Auditor Certification from SAI Global.
Key Expertise
- Resilience, Mindfulness, and Emotional Agility
- Sense Making and Complexity Management
- Coaching, Conflict, and Performance Conversation Skills
- Strategy & Change Agility
- Team Development
- Skilled Volunteer & Charity Sector 'Hackathons'
- Large Group Facilitation
- Critical Incident Facilitation
- Presentation Skills
- Executive Presence
Industry Focus
- Local, State, and National Government
- Professional Services
- Higher Education
- NFP and Charity Sector
- Financial Services
- Utilities, Mining, & Industry
- Automotive
- Travel & Hospitality
- International Development; United Nations.
- Health Care and Hospitals
Based in:
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