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Short Workshop | Max. 15 Participants
Workshop Outcomes
- Increased understanding of conflict
- Identify conflict risk behaviours and situations
- Understand your role and emotional triggers
- Increased capacity to establish safe boundaries
- Increased skills to help you de-escalate
Topics Covered
- Causes, triggers and responses to conflict
- Conflict escalation patterns
- Understanding risks and responsibilities
- Self-awareness and Emotional Intelligence
- Tactical Empathy and defusing skills
- Creating safe boundaries
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to face
Overview
Engaging with the public is an increasingly challenging task as we see tensions, division, and difference of opinion resulting in conflict. Sadly, many volunteers and front-line workers are also having to engage with people suffering mental health challenges which can make for a volatile situation.
This workshop has been designed to empower your team with an understanding of the risks and tools on how to de-escalate conflict situations in a safe way.
This workshop is highly interactive so your team have the confidence to apply learnings in the field.
Workshop Outcomes
- Increased understanding of conflict
- Identify conflict risk behaviours and situations
- Understand your role and emotional triggers
- Increased capacity to establish safe boundaries
- Increased skills to help you de-escalate
Topics Covered
- Causes, triggers and responses to conflict
- Conflict escalation patterns
- Understanding risks and responsibilities
- Self-awareness and Emotional Intelligence
- Tactical Empathy and defusing skills
- Creating safe boundaries
Who is this workshop for
Employees or volunteers who engage with the public - it may be at events, in the community or even front of house service delivery. It is specifically beneficial for those who may be responding to emotional or complex situations.
Handouts/materials provided
Workbook and templates provided.
What to bring
Note book and pen.
Facilitator
About the facilitator
Sarah is a multi-award winning Corporate Trainer, Conflict Strategist and Mediator. As a second-generation practitioner with 25 years of experience, she has a calm and confident delivery and coaching style that helps clients navigate complex decision-making during times of growth, conflict, change and crisis.
Sarah is passionate about helping people and organisations have the conversations that matter, to build more effective decision making capability and improved internal negotiation skillsets.
Her expertise in high conflict cases – the multi-party, cross-border or cultural disputes that are increasingly impacting government and commercial sectors; has received international recognition and has resulted in organisations and leaders increased capacity to strengthen relationships and maximise outcomes. With a multi-discipline perspective to problem-solving, Sarah aims to empower you.
As a trainer, she has delivered Nationally and Internationally recognised courses; has lectured at Universities and worked in some of the most complex situations across remote Australia and into the Pacific. She has served on multiple local and national committees, has delivered talks in over 9 countries, and is sought after internationally to contribute to industry growth. Her clients have included the World Bank, BHP and Australian Federal Police.
Based in:
About the facilitator
Sarah is a multi-award winning Corporate Trainer, Conflict Strategist and Mediator. As a second-generation practitioner with 25 years of experience, she has a calm and confident delivery and coaching style that helps clients navigate complex decision-making during times of growth, conflict, change and crisis.
Sarah is passionate about helping people and organisations have the conversations that matter, to build more effective decision making capability and improved internal negotiation skillsets.
Her expertise in high conflict cases – the multi-party, cross-border or cultural disputes that are increasingly impacting government and commercial sectors; has received international recognition and has resulted in organisations and leaders increased capacity to strengthen relationships and maximise outcomes. With a multi-discipline perspective to problem-solving, Sarah aims to empower you.
As a trainer, she has delivered Nationally and Internationally recognised courses; has lectured at Universities and worked in some of the most complex situations across remote Australia and into the Pacific. She has served on multiple local and national committees, has delivered talks in over 9 countries, and is sought after internationally to contribute to industry growth. Her clients have included the World Bank, BHP and Australian Federal Police.
Based in:
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