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Full Day | Max. 20 Participants
Workshop Outcomes
- Explore the sources of conflict in the workplace
- Identify the benefits of functional conflict
- Understanding the differences between management and resolution
- Identify your conflict response style and how to flex situationally
- Exploring the emotional aspects of conflict
- Understand strategies for preventing conflict, resolving conflicts that have begun and responding to complex conflict scenarios
Topics Covered
- Conflict styles and emotional needs
- Strategies for resolution of conflict
- The skills required for functionally responding to conflict
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to Face
- Virtual
Overview
Tired of workplace conflicts derailing your productivity and team morale? Discover proven strategies to navigate difficult conversations and find common ground.
• Learn techniques for de-escalating tense situations
• Gain tools to have tough conversations constructively
• Build a toolkit for resolving disagreements effectively
Conflict is inevitable in any workplace, but how you handle it can make all the difference. This comprehensive workshop equips participants with the essential skills to transform conflicts into opportunities for growth and collaboration. Participants will learn to communicate with empathy, find mutually beneficial solutions, and create a more harmonious work environment.
Participants will walk away with the confidence and competence to navigate even the toughest workplace challenges and create a more harmonious, productive work environment.
Workshop Outcomes
- Explore the sources of conflict in the workplace
- Identify the benefits of functional conflict
- Understanding the differences between management and resolution
- Identify your conflict response style and how to flex situationally
- Exploring the emotional aspects of conflict
- Understand strategies for preventing conflict, resolving conflicts that have begun and responding to complex conflict scenarios
Topics Covered
- Conflict styles and emotional needs
- Strategies for resolution of conflict
- The skills required for functionally responding to conflict
Who is this workshop for
This workshop will benefit all participants in the workplace.
Handouts/materials provided
Handouts of key models provided.
What to bring
Bring your note-taking tool of choice.
Facilitator
About the facilitator
With 20+ years of lived experience as a manager and leader with some of the globe’s largest international organisations, Suzy applies her real-world, award-winning experience to support the learning journeys of others through coaching, instructional design, facilitation and digital learning technologies.
Her accomplishments in the areas of product development, team and project leadership, change management, distribution, marketing communications and organisational development capability strategy have provided her with a rich blend of insight on how to meet the unique development needs of each participant.
Her qualifications include: Bachelor of Arts, University of South Alabama; Graduate Certificate eCommerce and Web Design (Georgia Tech); Advanced Diploma of Management; Diploma of Professional Coaching; Certificate IV TAE16; Fellow Australian Institute of Management, Professionally Certified Coach. She is currently completing her Master of Science in Instructional Design and Technology.
She has successfully led Learning and Development/OD projects in many diverse sectors including: WA Police, BHP Iron Ore, Bankwest, Verizon Wireless (US), City of Karratha, Sime-Darby (Malaysia), City of Swan, Pawsey Supercomputing, INPEX, City of Albany, West Coast Eagles, Telethon Kids, ECU, Curtin, AT&T (US), Synergy, WA Health Support Services, Perth Transport Authority and City of Perth.
Suzy understands that every situation requires unique tools and learning experiences and is certified in diagnostics such as Myers-Briggs Step 1 and 2 (MBTI); Belbin Team Roles, EQi 2.0: Individual, Leadership and 360; Herrmann Brain Dominance Instrument (HBDI), Centre for Creative Leadership Benchmarks and Skillscope; California Psychological Instrument (CPI). Additionally, she has been designing digital learning solutions to support blended learning for over 10 years using tools such Adobe Captivate, Camtasia (certified), Articulate Suite (Storyline3 + Rise) and Adobe Illustrator.
Based in:
About the facilitator
With 20+ years of lived experience as a manager and leader with some of the globe’s largest international organisations, Suzy applies her real-world, award-winning experience to support the learning journeys of others through coaching, instructional design, facilitation and digital learning technologies.
Her accomplishments in the areas of product development, team and project leadership, change management, distribution, marketing communications and organisational development capability strategy have provided her with a rich blend of insight on how to meet the unique development needs of each participant.
Her qualifications include: Bachelor of Arts, University of South Alabama; Graduate Certificate eCommerce and Web Design (Georgia Tech); Advanced Diploma of Management; Diploma of Professional Coaching; Certificate IV TAE16; Fellow Australian Institute of Management, Professionally Certified Coach. She is currently completing her Master of Science in Instructional Design and Technology.
She has successfully led Learning and Development/OD projects in many diverse sectors including: WA Police, BHP Iron Ore, Bankwest, Verizon Wireless (US), City of Karratha, Sime-Darby (Malaysia), City of Swan, Pawsey Supercomputing, INPEX, City of Albany, West Coast Eagles, Telethon Kids, ECU, Curtin, AT&T (US), Synergy, WA Health Support Services, Perth Transport Authority and City of Perth.
Suzy understands that every situation requires unique tools and learning experiences and is certified in diagnostics such as Myers-Briggs Step 1 and 2 (MBTI); Belbin Team Roles, EQi 2.0: Individual, Leadership and 360; Herrmann Brain Dominance Instrument (HBDI), Centre for Creative Leadership Benchmarks and Skillscope; California Psychological Instrument (CPI). Additionally, she has been designing digital learning solutions to support blended learning for over 10 years using tools such Adobe Captivate, Camtasia (certified), Articulate Suite (Storyline3 + Rise) and Adobe Illustrator.
Based in:
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