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Multiple Days | Max. 16 Participants
2 days
Workshop Outcomes
- Understand the core principles and practices of effective facilitation.
- Design and deliver engaging, learner-centered workshops and meetings.
- Build rapport and create psychologically safe environments that encourage participation.
- Apply facilitation techniques to manage group dynamics and maintain engagement.
- Use questioning, listening and discussion techniques to guide meaningful conversations.
- Adapt facilitation styles to suit diverse audiences, learning preferences and delivery environments.
- Manage challenging participants and difficult situations with confidence and professionalism.
- Develop a personal facilitation improvement plan to enhance confidence, impact and effectiveness.
Topics Covered
- The Role and Mindset of an Effective Facilitator
- Planning and Designing Engaging Learning Experiences
- Adult Learning Principles and Participant Engagement
- Building Rapport and Psychological Safety
- Questioning, Listening and Discussion Facilitation Techniques
- Managing Group Dynamics and Challenging Behaviours
- Facilitating Problem Solving, Decision Making and Collaboration
- Delivering Effective Face-to-Face and Virtual Workshops
- Evaluating Learning Outcomes and Gathering Participant Feedback
- Developing a Personal Facilitation Excellence Action Plan
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to Face
- Virtual
Overview
Effective facilitators create engaging and inclusive experiences that encourage participation, foster collaboration and achieve meaningful outcomes. This practical and interactive workshop equips participants with the skills and confidence to effectively facilitate workshops, meetings, training sessions and collaborative discussions in both face-to-face and virtual environments. Participants will explore the principles of effective facilitation and develop techniques for building rapport, creating psychological safety, managing group dynamics and adapting their approach to diverse audiences and learning preferences. Through practical exercises, role plays and real-world scenarios, they will strengthen their questioning, active listening and communication skills while learning to guide productive conversations, manage challenging situations, facilitate collaboration and support effective problem-solving and decision-making. By the end of the workshop, participants will have practical tools and techniques to confidently design and deliver engaging, inclusive and outcome-focused facilitation experiences.
Workshop Outcomes
- Understand the core principles and practices of effective facilitation.
- Design and deliver engaging, learner-centered workshops and meetings.
- Build rapport and create psychologically safe environments that encourage participation.
- Apply facilitation techniques to manage group dynamics and maintain engagement.
- Use questioning, listening and discussion techniques to guide meaningful conversations.
- Adapt facilitation styles to suit diverse audiences, learning preferences and delivery environments.
- Manage challenging participants and difficult situations with confidence and professionalism.
- Develop a personal facilitation improvement plan to enhance confidence, impact and effectiveness.
Topics Covered
- The Role and Mindset of an Effective Facilitator
- Planning and Designing Engaging Learning Experiences
- Adult Learning Principles and Participant Engagement
- Building Rapport and Psychological Safety
- Questioning, Listening and Discussion Facilitation Techniques
- Managing Group Dynamics and Challenging Behaviours
- Facilitating Problem Solving, Decision Making and Collaboration
- Delivering Effective Face-to-Face and Virtual Workshops
- Evaluating Learning Outcomes and Gathering Participant Feedback
- Developing a Personal Facilitation Excellence Action Plan
Who is this workshop for
Leaders, Managers, and Supervisors
Human Resources Practitioners and Managers
Organisational Development and Learning & Development Practitioners
Change Management Practitioners and Change Managers
Project Managers and Project Leaders
Process Owners
Coaches and Consultants
Diversity, Equity and Inclusion Practitioners
Continuous Improvement and Business Improvement Practitioners
Handouts/materials provided
All learning materials supplied
What to bring
Laptops (optional) and writing materials
Facilitator
About the facilitator
Bernadette (BJay) Lakey is an award-winning Senior Learning, Organisational Development and Change Consultant with more than 20 years of experience helping organisations build high-performing leaders and future-ready workforces. She partners with leaders to design and deliver learning, leadership, organisational development and workforce capability solutions that align people strategy with business priorities and deliver measurable organisational outcomes.
Working across the mining, energy, banking, government, transport, professional services and not-for-profit sectors, BJay has partnered with complex, multi-site and regulated organisations through organisational transformational change. She is recognised for translating complex business challenges into practical, scalable solutions and programs that strengthen organisational capability, leadership effectiveness, team performance and sustainable learning cultures.
As a trusted advisor, BJay collaborates with clients to diagnose organisational needs, identify capability gaps and develop tailored organisational development and learning strategies. Her expertise includes organisational diagnostics, learning strategy, leadership development, workforce capability, change management, culture transformation, talent development, succession planning, coaching, performance improvement and organisational design.
An accomplished instructional designer, master facilitator and consulting leader, BJay has designed and delivered evidence-based learning solutions ranging from targeted workshops to enterprise-wide leadership academies, capability frameworks and blended learning programs. She has facilitated hundreds of leadership programs, people skills training programs, strategy workshops and organisational development initiatives, whilst also leading facilitation and consulting teams delivering large-scale transformation, learning and capability projects.
Throughout her career, BJay has held career roles and provided consulting services with organisations including Rio Tinto, Santos Energy, Roy Hill, Chevron Australia, P&N Bank and Western Australian Government agencies
BJay holds a Graduate Certificate in Business, Certificate IV in Training and Assessment, and certifications in Coaching Leaders, Change Management, Human-Centred Organisational Development, Organisation Design, SAFe Agile, PMBOK Project Management, Human Synergistics, DiSC and Myers-Briggs. She is currently completing an MBA (Leadership and Management Behaviours) at Curtin University.
Key Expertise
- Leaders Leading Others Through Change
- Learning & Development for Capability
- Leadership Development
- Organisational Development
- Diversity, Equity and Inclusion
- Effective Communication Through Change or Conflict
- Talent Development and Succession
- Conflict Resolution
- High Performance Teams
- Change Management and Transformation
- Culture Transformation for Humans
- New Ways of Working (including AI)
- Emotional Intelligence and Mindset
- Digital Transformation
- Interpersonal workplace relationships
- Growth Mindset
- Building and Maintaining High Performance Teams
- Designing Strategic User Experiences
- Master Facilitation Skills
- Capability Frameworks and Pathways
- Coaching and Feedback Skills
- Instructional Design
Industry Focus
- Oil and Gas
- Mining
- Government
- Not for Profit
- Professional Services (Consulting)
- Banking and Finance
Based in:
About the facilitator
Bernadette (BJay) Lakey is an award-winning Senior Learning, Organisational Development and Change Consultant with more than 20 years of experience helping organisations build high-performing leaders and future-ready workforces. She partners with leaders to design and deliver learning, leadership, organisational development and workforce capability solutions that align people strategy with business priorities and deliver measurable organisational outcomes.
Working across the mining, energy, banking, government, transport, professional services and not-for-profit sectors, BJay has partnered with complex, multi-site and regulated organisations through organisational transformational change. She is recognised for translating complex business challenges into practical, scalable solutions and programs that strengthen organisational capability, leadership effectiveness, team performance and sustainable learning cultures.
As a trusted advisor, BJay collaborates with clients to diagnose organisational needs, identify capability gaps and develop tailored organisational development and learning strategies. Her expertise includes organisational diagnostics, learning strategy, leadership development, workforce capability, change management, culture transformation, talent development, succession planning, coaching, performance improvement and organisational design.
An accomplished instructional designer, master facilitator and consulting leader, BJay has designed and delivered evidence-based learning solutions ranging from targeted workshops to enterprise-wide leadership academies, capability frameworks and blended learning programs. She has facilitated hundreds of leadership programs, people skills training programs, strategy workshops and organisational development initiatives, whilst also leading facilitation and consulting teams delivering large-scale transformation, learning and capability projects.
Throughout her career, BJay has held career roles and provided consulting services with organisations including Rio Tinto, Santos Energy, Roy Hill, Chevron Australia, P&N Bank and Western Australian Government agencies
BJay holds a Graduate Certificate in Business, Certificate IV in Training and Assessment, and certifications in Coaching Leaders, Change Management, Human-Centred Organisational Development, Organisation Design, SAFe Agile, PMBOK Project Management, Human Synergistics, DiSC and Myers-Briggs. She is currently completing an MBA (Leadership and Management Behaviours) at Curtin University.
Key Expertise
- Leaders Leading Others Through Change
- Learning & Development for Capability
- Leadership Development
- Organisational Development
- Diversity, Equity and Inclusion
- Effective Communication Through Change or Conflict
- Talent Development and Succession
- Conflict Resolution
- High Performance Teams
- Change Management and Transformation
- Culture Transformation for Humans
- New Ways of Working (including AI)
- Emotional Intelligence and Mindset
- Digital Transformation
- Interpersonal workplace relationships
- Growth Mindset
- Building and Maintaining High Performance Teams
- Designing Strategic User Experiences
- Master Facilitation Skills
- Capability Frameworks and Pathways
- Coaching and Feedback Skills
- Instructional Design
Industry Focus
- Oil and Gas
- Mining
- Government
- Not for Profit
- Professional Services (Consulting)
- Banking and Finance
Based in:
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