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Full Day | Max. 16 Participants
Workshop Outcomes
- Understand the importance of positive interpersonal relationships in achieving workplace success.
- Build trust and credibility through effective communication and professional behaviour.
- Strengthen collaboration and teamwork across diverse groups.
- Apply active listening and empathy to improve workplace interactions.
- Recognise and adapt to different communication and behavioural styles.
- Manage misunderstandings and workplace conflict constructively.
- Foster respectful, inclusive and psychologically safe working relationships.
- Develop a personal action plan to enhance interpersonal effectiveness and workplace collaboration.
Topics Covered
- The Importance of Positive Workplace Relationships
- Building Trust, Respect and Professional Credibility
- Communication Skills for Effective Workplace Interactions
- Active Listening and Empathy
- Understanding Different Communication and Behavioural Styles
- Collaboration and Teamwork Across Diverse Groups
- Managing Difficult Conversations and Workplace Conflict
- Emotional Intelligence in Interpersonal Relationships
- Building Inclusive and Respectful Workplace Cultures
- Personal Strategies for Strengthening Workplace Relationships
Location
How can this workshop be delivered?
- Face to Face
- Virtual
Overview
Strong interpersonal relationships are essential for creating a positive, productive and collaborative workplace where people can communicate effectively and work well together. This practical and interactive workshop equips participants with the skills and confidence to build positive professional relationships, communicate with empathy and respect, and collaborate effectively with colleagues, customers and stakeholders. Participants will develop greater self-awareness and emotional intelligence while exploring how to build trust, strengthen communication, adapt to different behavioural styles and manage misunderstandings or conflict constructively. Through practical activities, engaging discussions and realistic workplace scenarios, participants will strengthen their active listening, communication and collaboration skills and learn how to contribute to a psychologically safe and inclusive workplace where diverse perspectives are valued. By the end of the workshop, participants will have practical tools and strategies to build stronger workplace relationships, improve collaboration and contribute to a positive and high-performing organisational culture.
Workshop Outcomes
- Understand the importance of positive interpersonal relationships in achieving workplace success.
- Build trust and credibility through effective communication and professional behaviour.
- Strengthen collaboration and teamwork across diverse groups.
- Apply active listening and empathy to improve workplace interactions.
- Recognise and adapt to different communication and behavioural styles.
- Manage misunderstandings and workplace conflict constructively.
- Foster respectful, inclusive and psychologically safe working relationships.
- Develop a personal action plan to enhance interpersonal effectiveness and workplace collaboration.
Topics Covered
- The Importance of Positive Workplace Relationships
- Building Trust, Respect and Professional Credibility
- Communication Skills for Effective Workplace Interactions
- Active Listening and Empathy
- Understanding Different Communication and Behavioural Styles
- Collaboration and Teamwork Across Diverse Groups
- Managing Difficult Conversations and Workplace Conflict
- Emotional Intelligence in Interpersonal Relationships
- Building Inclusive and Respectful Workplace Cultures
- Personal Strategies for Strengthening Workplace Relationships
Who is this workshop for
Leaders, Managers, Supervisors and Team Members
Human Resources Practitioners and Managers
Organisational Development and Learning & Development Practitioners
Change Management Practitioners, Change Managers and Change Coordinators
Program Managers
Project Managers and Project Leaders
Business Analysts and Process Owners
Coaches and Consultants
Diversity, Equity and Inclusion Practitioners
Continuous Improvement and Business Improvement Practitioners
Handouts/materials provided
All learning materials supplied
What to bring
Laptops (optional) and writing materials
Facilitator
About the facilitator
Bernadette (BJay) Lakey is an award-winning Senior Learning, Organisational Development and Change Consultant with more than 20 years of experience helping organisations build high-performing leaders and future-ready workforces. She partners with leaders to design and deliver learning, leadership, organisational development and workforce capability solutions that align people strategy with business priorities and deliver measurable organisational outcomes.
Working across the mining, energy, banking, government, transport, professional services and not-for-profit sectors, BJay has partnered with complex, multi-site and regulated organisations through organisational transformational change. She is recognised for translating complex business challenges into practical, scalable solutions and programs that strengthen organisational capability, leadership effectiveness, team performance and sustainable learning cultures.
As a trusted advisor, BJay collaborates with clients to diagnose organisational needs, identify capability gaps and develop tailored organisational development and learning strategies. Her expertise includes organisational diagnostics, learning strategy, leadership development, workforce capability, change management, culture transformation, talent development, succession planning, coaching, performance improvement and organisational design.
An accomplished instructional designer, master facilitator and consulting leader, BJay has designed and delivered evidence-based learning solutions ranging from targeted workshops to enterprise-wide leadership academies, capability frameworks and blended learning programs. She has facilitated hundreds of leadership programs, people skills training programs, strategy workshops and organisational development initiatives, whilst also leading facilitation and consulting teams delivering large-scale transformation, learning and capability projects.
Throughout her career, BJay has held career roles and provided consulting services with organisations including Rio Tinto, Santos Energy, Roy Hill, Chevron Australia, P&N Bank and Western Australian Government agencies
BJay holds a Graduate Certificate in Business, Certificate IV in Training and Assessment, and certifications in Coaching Leaders, Change Management, Human-Centred Organisational Development, Organisation Design, SAFe Agile, PMBOK Project Management, Human Synergistics, DiSC and Myers-Briggs. She is currently completing an MBA (Leadership and Management Behaviours) at Curtin University.
Key Expertise
- Leaders Leading Others Through Change
- Learning & Development for Capability
- Leadership Development
- Organisational Development
- Diversity, Equity and Inclusion
- Effective Communication Through Change or Conflict
- Talent Development and Succession
- Conflict Resolution
- High Performance Teams
- Change Management and Transformation
- Culture Transformation for Humans
- New Ways of Working (including AI)
- Emotional Intelligence and Mindset
- Digital Transformation
- Interpersonal workplace relationships
- Growth Mindset
- Building and Maintaining High Performance Teams
- Designing Strategic User Experiences
- Master Facilitation Skills
- Capability Frameworks and Pathways
- Coaching and Feedback Skills
- Instructional Design
Industry Focus
- Oil and Gas
- Mining
- Government
- Not for Profit
- Professional Services (Consulting)
- Banking and Finance
Based in:
About the facilitator
Bernadette (BJay) Lakey is an award-winning Senior Learning, Organisational Development and Change Consultant with more than 20 years of experience helping organisations build high-performing leaders and future-ready workforces. She partners with leaders to design and deliver learning, leadership, organisational development and workforce capability solutions that align people strategy with business priorities and deliver measurable organisational outcomes.
Working across the mining, energy, banking, government, transport, professional services and not-for-profit sectors, BJay has partnered with complex, multi-site and regulated organisations through organisational transformational change. She is recognised for translating complex business challenges into practical, scalable solutions and programs that strengthen organisational capability, leadership effectiveness, team performance and sustainable learning cultures.
As a trusted advisor, BJay collaborates with clients to diagnose organisational needs, identify capability gaps and develop tailored organisational development and learning strategies. Her expertise includes organisational diagnostics, learning strategy, leadership development, workforce capability, change management, culture transformation, talent development, succession planning, coaching, performance improvement and organisational design.
An accomplished instructional designer, master facilitator and consulting leader, BJay has designed and delivered evidence-based learning solutions ranging from targeted workshops to enterprise-wide leadership academies, capability frameworks and blended learning programs. She has facilitated hundreds of leadership programs, people skills training programs, strategy workshops and organisational development initiatives, whilst also leading facilitation and consulting teams delivering large-scale transformation, learning and capability projects.
Throughout her career, BJay has held career roles and provided consulting services with organisations including Rio Tinto, Santos Energy, Roy Hill, Chevron Australia, P&N Bank and Western Australian Government agencies
BJay holds a Graduate Certificate in Business, Certificate IV in Training and Assessment, and certifications in Coaching Leaders, Change Management, Human-Centred Organisational Development, Organisation Design, SAFe Agile, PMBOK Project Management, Human Synergistics, DiSC and Myers-Briggs. She is currently completing an MBA (Leadership and Management Behaviours) at Curtin University.
Key Expertise
- Leaders Leading Others Through Change
- Learning & Development for Capability
- Leadership Development
- Organisational Development
- Diversity, Equity and Inclusion
- Effective Communication Through Change or Conflict
- Talent Development and Succession
- Conflict Resolution
- High Performance Teams
- Change Management and Transformation
- Culture Transformation for Humans
- New Ways of Working (including AI)
- Emotional Intelligence and Mindset
- Digital Transformation
- Interpersonal workplace relationships
- Growth Mindset
- Building and Maintaining High Performance Teams
- Designing Strategic User Experiences
- Master Facilitation Skills
- Capability Frameworks and Pathways
- Coaching and Feedback Skills
- Instructional Design
Industry Focus
- Oil and Gas
- Mining
- Government
- Not for Profit
- Professional Services (Consulting)
- Banking and Finance
Based in:
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