📚 New FREE Course: Learn the fundamentals of Lean Six Sigma with our White Belt Essentials e-learning. Click here to access.
- Ask a Question
- Bookmark
- Share
- prev
- next
Full Day | Max. 16 Participants
Workshop Outcomes
- Understand the key components of emotional intelligence and their application in the workplace.
- Increase self-awareness and recognise how emotions influence thoughts, behaviours and decisions.
- Apply strategies to regulate emotions and respond effectively under pressure.
- Develop empathy to strengthen relationships and improve collaboration.
- Build resilience and adaptability when facing challenges and change.
- Cultivate a growth mindset that supports continuous learning and improvement.
- Communicate with greater confidence, empathy and emotional awareness.
- Develop a personal action plan to strengthen emotional intelligence and foster a positive mindset.
Topics Covered
- Understanding Emotional Intelligence and Its Workplace Benefits
- Self-Awareness and Emotional Self-Management
- Recognising Emotional Triggers and Building Self-Regulation
- Developing Empathy and Social Awareness
- Effective Communication Through Emotional Intelligence
- Building Resilience and Managing Stress
- Growth Mindset versus Fixed Mindset
- Emotional Intelligence in Leadership and Teamwork
- Applying Emotional Intelligence During Change and Conflict
- Creating a Personal Development Plan for Emotional Intelligence and Mindset
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to Face
- Virtual
Overview
Emotional intelligence and a positive mindset are essential for building strong relationships, navigating change and achieving personal and professional success. This practical and interactive workshop equips participants with the skills and strategies to strengthen self-awareness, manage emotions effectively and develop a growth mindset that supports resilience, adaptability and high performance. Participants will explore the core elements of emotional intelligence and learn how emotions influence behaviour, communication and decision-making, while developing practical techniques to respond constructively to challenges and pressure. Through engaging discussions, self-reflection, practical activities and realistic workplace scenarios, participants will build empathy, strengthen interpersonal relationships and develop greater confidence in managing stress, embracing challenges and adapting to change. By the end of the workshop, participants will have practical tools and strategies to apply emotional intelligence and a positive mindset in the workplace, strengthen resilience and contribute to more effective leadership, teamwork and collaboration.
Workshop Outcomes
- Understand the key components of emotional intelligence and their application in the workplace.
- Increase self-awareness and recognise how emotions influence thoughts, behaviours and decisions.
- Apply strategies to regulate emotions and respond effectively under pressure.
- Develop empathy to strengthen relationships and improve collaboration.
- Build resilience and adaptability when facing challenges and change.
- Cultivate a growth mindset that supports continuous learning and improvement.
- Communicate with greater confidence, empathy and emotional awareness.
- Develop a personal action plan to strengthen emotional intelligence and foster a positive mindset.
Topics Covered
- Understanding Emotional Intelligence and Its Workplace Benefits
- Self-Awareness and Emotional Self-Management
- Recognising Emotional Triggers and Building Self-Regulation
- Developing Empathy and Social Awareness
- Effective Communication Through Emotional Intelligence
- Building Resilience and Managing Stress
- Growth Mindset versus Fixed Mindset
- Emotional Intelligence in Leadership and Teamwork
- Applying Emotional Intelligence During Change and Conflict
- Creating a Personal Development Plan for Emotional Intelligence and Mindset
Who is this workshop for
Leaders, Managers, Supervisors and Team Members
Human Resources Practitioners and Managers
Organisational Development and Learning & Development Practitioners
Change Management Practitioners, Change Managers
Project Managers and Project Leaders
Coaches and Consultants
Diversity, Equity and Inclusion Practitioners
Handouts/materials provided
All learning materials supplied
What to bring
Laptops (optional) and writing materials
Facilitator
About the facilitator
Bernadette (BJay) Lakey is an award-winning Senior Learning, Organisational Development and Change Consultant with more than 20 years of experience helping organisations build high-performing leaders and future-ready workforces. She partners with leaders to design and deliver learning, leadership, organisational development and workforce capability solutions that align people strategy with business priorities and deliver measurable organisational outcomes.
Working across the mining, energy, banking, government, transport, professional services and not-for-profit sectors, BJay has partnered with complex, multi-site and regulated organisations through organisational transformational change. She is recognised for translating complex business challenges into practical, scalable solutions and programs that strengthen organisational capability, leadership effectiveness, team performance and sustainable learning cultures.
As a trusted advisor, BJay collaborates with clients to diagnose organisational needs, identify capability gaps and develop tailored organisational development and learning strategies. Her expertise includes organisational diagnostics, learning strategy, leadership development, workforce capability, change management, culture transformation, talent development, succession planning, coaching, performance improvement and organisational design.
An accomplished instructional designer, master facilitator and consulting leader, BJay has designed and delivered evidence-based learning solutions ranging from targeted workshops to enterprise-wide leadership academies, capability frameworks and blended learning programs. She has facilitated hundreds of leadership programs, people skills training programs, strategy workshops and organisational development initiatives, whilst also leading facilitation and consulting teams delivering large-scale transformation, learning and capability projects.
Throughout her career, BJay has held career roles and provided consulting services with organisations including Rio Tinto, Santos Energy, Roy Hill, Chevron Australia, P&N Bank and Western Australian Government agencies
BJay holds a Graduate Certificate in Business, Certificate IV in Training and Assessment, and certifications in Coaching Leaders, Change Management, Human-Centred Organisational Development, Organisation Design, SAFe Agile, PMBOK Project Management, Human Synergistics, DiSC and Myers-Briggs. She is currently completing an MBA (Leadership and Management Behaviours) at Curtin University.
Key Expertise
- Leaders Leading Others Through Change
- Learning & Development for Capability
- Leadership Development
- Organisational Development
- Diversity, Equity and Inclusion
- Effective Communication Through Change or Conflict
- Talent Development and Succession
- Conflict Resolution
- High Performance Teams
- Change Management and Transformation
- Culture Transformation for Humans
- New Ways of Working (including AI)
- Emotional Intelligence and Mindset
- Digital Transformation
- Interpersonal workplace relationships
- Growth Mindset
- Building and Maintaining High Performance Teams
- Designing Strategic User Experiences
- Master Facilitation Skills
- Capability Frameworks and Pathways
- Coaching and Feedback Skills
- Instructional Design
Industry Focus
- Oil and Gas
- Mining
- Government
- Not for Profit
- Professional Services (Consulting)
- Banking and Finance
Based in:
About the facilitator
Bernadette (BJay) Lakey is an award-winning Senior Learning, Organisational Development and Change Consultant with more than 20 years of experience helping organisations build high-performing leaders and future-ready workforces. She partners with leaders to design and deliver learning, leadership, organisational development and workforce capability solutions that align people strategy with business priorities and deliver measurable organisational outcomes.
Working across the mining, energy, banking, government, transport, professional services and not-for-profit sectors, BJay has partnered with complex, multi-site and regulated organisations through organisational transformational change. She is recognised for translating complex business challenges into practical, scalable solutions and programs that strengthen organisational capability, leadership effectiveness, team performance and sustainable learning cultures.
As a trusted advisor, BJay collaborates with clients to diagnose organisational needs, identify capability gaps and develop tailored organisational development and learning strategies. Her expertise includes organisational diagnostics, learning strategy, leadership development, workforce capability, change management, culture transformation, talent development, succession planning, coaching, performance improvement and organisational design.
An accomplished instructional designer, master facilitator and consulting leader, BJay has designed and delivered evidence-based learning solutions ranging from targeted workshops to enterprise-wide leadership academies, capability frameworks and blended learning programs. She has facilitated hundreds of leadership programs, people skills training programs, strategy workshops and organisational development initiatives, whilst also leading facilitation and consulting teams delivering large-scale transformation, learning and capability projects.
Throughout her career, BJay has held career roles and provided consulting services with organisations including Rio Tinto, Santos Energy, Roy Hill, Chevron Australia, P&N Bank and Western Australian Government agencies
BJay holds a Graduate Certificate in Business, Certificate IV in Training and Assessment, and certifications in Coaching Leaders, Change Management, Human-Centred Organisational Development, Organisation Design, SAFe Agile, PMBOK Project Management, Human Synergistics, DiSC and Myers-Briggs. She is currently completing an MBA (Leadership and Management Behaviours) at Curtin University.
Key Expertise
- Leaders Leading Others Through Change
- Learning & Development for Capability
- Leadership Development
- Organisational Development
- Diversity, Equity and Inclusion
- Effective Communication Through Change or Conflict
- Talent Development and Succession
- Conflict Resolution
- High Performance Teams
- Change Management and Transformation
- Culture Transformation for Humans
- New Ways of Working (including AI)
- Emotional Intelligence and Mindset
- Digital Transformation
- Interpersonal workplace relationships
- Growth Mindset
- Building and Maintaining High Performance Teams
- Designing Strategic User Experiences
- Master Facilitation Skills
- Capability Frameworks and Pathways
- Coaching and Feedback Skills
- Instructional Design
Industry Focus
- Oil and Gas
- Mining
- Government
- Not for Profit
- Professional Services (Consulting)
- Banking and Finance
Based in:
Contact Us
Can’t find what you need? For more information or a customised solution for your organisation, simply fill out the form below, we will be in touch with you shortly.