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Full Day | Max. 16 Participants
Workshop Outcomes
- Recognise the common causes and stages of workplace conflict.
- Identify their own conflict management style and understand its impact on others.
- Apply effective communication techniques to resolve conflict constructively.
- Use active listening, questioning and empathy to understand differing perspectives.
- Manage difficult conversations with confidence and professionalism.
- Apply practical conflict resolution and problem-solving strategies.
- Build and maintain positive workplace relationships through respectful communication.
- Develop a personal action plan to manage conflict proactively and effectively.
Topics Covered
- Understanding the Nature and Causes of Workplace Conflict
- Recognising Conflict Styles and Personal Responses
- The Impact of Conflict on Individuals, Teams and Performance
- Active Listening and Effective Communication Skills
- Emotional Intelligence in Conflict Resolution
- Managing Difficult Conversations
- Negotiation and Collaborative Problem Solving
- Strategies for Resolving Workplace Disagreements
- Preventing Escalation and Rebuilding Working Relationships
- Creating a Positive, Respectful and Collaborative Workplace Culture
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to face
Overview
Conflict is an inevitable part of working with others, but when managed effectively, it can strengthen relationships, improve collaboration and drive better workplace outcomes. This practical and interactive workshop equips participants with the skills, confidence and strategies to recognise, manage and resolve workplace conflict in a constructive, respectful and solution-focused way. Participants will explore the common causes of conflict, identify their own conflict management style and understand how emotions, communication and differing perspectives influence workplace interactions. Through practical exercises, realistic workplace scenarios and facilitated discussions, learners will develop active listening, questioning, negotiation and problem-solving skills to confidently manage difficult conversations and resolve disagreements before they escalate. The workshop also focuses on building emotional intelligence, fostering mutual respect and creating positive working relationships that support collaboration and high performance. By the end of the workshop, participants will have practical tools and a personal action plan to proactively manage conflict, strengthen workplace relationships and foster a more collaborative, respectful and productive working environment.
Workshop Outcomes
- Recognise the common causes and stages of workplace conflict.
- Identify their own conflict management style and understand its impact on others.
- Apply effective communication techniques to resolve conflict constructively.
- Use active listening, questioning and empathy to understand differing perspectives.
- Manage difficult conversations with confidence and professionalism.
- Apply practical conflict resolution and problem-solving strategies.
- Build and maintain positive workplace relationships through respectful communication.
- Develop a personal action plan to manage conflict proactively and effectively.
Topics Covered
- Understanding the Nature and Causes of Workplace Conflict
- Recognising Conflict Styles and Personal Responses
- The Impact of Conflict on Individuals, Teams and Performance
- Active Listening and Effective Communication Skills
- Emotional Intelligence in Conflict Resolution
- Managing Difficult Conversations
- Negotiation and Collaborative Problem Solving
- Strategies for Resolving Workplace Disagreements
- Preventing Escalation and Rebuilding Working Relationships
- Creating a Positive, Respectful and Collaborative Workplace Culture
Who is this workshop for
Leaders, Managers, Supervisors and Team Members
Human Resources Practitioners and Managers
Organisational Development Consultants
Change Management Practitioners, Change Managers
Project Managers and Project Leaders
Coaches and Consultants
Handouts/materials provided
All learning materials supplied
What to bring
Laptops (optional) and writing materials
Facilitator
About the facilitator
Bernadette (BJay) Lakey is an award-winning Senior Learning, Organisational Development and Change Consultant with more than 20 years of experience helping organisations build high-performing leaders and future-ready workforces. She partners with leaders to design and deliver learning, leadership, organisational development and workforce capability solutions that align people strategy with business priorities and deliver measurable organisational outcomes.
Working across the mining, energy, banking, government, transport, professional services and not-for-profit sectors, BJay has partnered with complex, multi-site and regulated organisations through organisational transformational change. She is recognised for translating complex business challenges into practical, scalable solutions and programs that strengthen organisational capability, leadership effectiveness, team performance and sustainable learning cultures.
As a trusted advisor, BJay collaborates with clients to diagnose organisational needs, identify capability gaps and develop tailored organisational development and learning strategies. Her expertise includes organisational diagnostics, learning strategy, leadership development, workforce capability, change management, culture transformation, talent development, succession planning, coaching, performance improvement and organisational design.
An accomplished instructional designer, master facilitator and consulting leader, BJay has designed and delivered evidence-based learning solutions ranging from targeted workshops to enterprise-wide leadership academies, capability frameworks and blended learning programs. She has facilitated hundreds of leadership programs, people skills training programs, strategy workshops and organisational development initiatives, whilst also leading facilitation and consulting teams delivering large-scale transformation, learning and capability projects.
Throughout her career, BJay has held career roles and provided consulting services with organisations including Rio Tinto, Santos Energy, Roy Hill, Chevron Australia, P&N Bank and Western Australian Government agencies
BJay holds a Graduate Certificate in Business, Certificate IV in Training and Assessment, and certifications in Coaching Leaders, Change Management, Human-Centred Organisational Development, Organisation Design, SAFe Agile, PMBOK Project Management, Human Synergistics, DiSC and Myers-Briggs. She is currently completing an MBA (Leadership and Management Behaviours) at Curtin University.
Key Expertise
- Leaders Leading Others Through Change
- Learning & Development for Capability
- Leadership Development
- Organisational Development
- Diversity, Equity and Inclusion
- Effective Communication Through Change or Conflict
- Talent Development and Succession
- Conflict Resolution
- High Performance Teams
- Change Management and Transformation
- Culture Transformation for Humans
- New Ways of Working (including AI)
- Emotional Intelligence and Mindset
- Digital Transformation
- Interpersonal workplace relationships
- Growth Mindset
- Building and Maintaining High Performance Teams
- Designing Strategic User Experiences
- Master Facilitation Skills
- Capability Frameworks and Pathways
- Coaching and Feedback Skills
- Instructional Design
Industry Focus
- Oil and Gas
- Mining
- Government
- Not for Profit
- Professional Services (Consulting)
- Banking and Finance
Based in:
About the facilitator
Bernadette (BJay) Lakey is an award-winning Senior Learning, Organisational Development and Change Consultant with more than 20 years of experience helping organisations build high-performing leaders and future-ready workforces. She partners with leaders to design and deliver learning, leadership, organisational development and workforce capability solutions that align people strategy with business priorities and deliver measurable organisational outcomes.
Working across the mining, energy, banking, government, transport, professional services and not-for-profit sectors, BJay has partnered with complex, multi-site and regulated organisations through organisational transformational change. She is recognised for translating complex business challenges into practical, scalable solutions and programs that strengthen organisational capability, leadership effectiveness, team performance and sustainable learning cultures.
As a trusted advisor, BJay collaborates with clients to diagnose organisational needs, identify capability gaps and develop tailored organisational development and learning strategies. Her expertise includes organisational diagnostics, learning strategy, leadership development, workforce capability, change management, culture transformation, talent development, succession planning, coaching, performance improvement and organisational design.
An accomplished instructional designer, master facilitator and consulting leader, BJay has designed and delivered evidence-based learning solutions ranging from targeted workshops to enterprise-wide leadership academies, capability frameworks and blended learning programs. She has facilitated hundreds of leadership programs, people skills training programs, strategy workshops and organisational development initiatives, whilst also leading facilitation and consulting teams delivering large-scale transformation, learning and capability projects.
Throughout her career, BJay has held career roles and provided consulting services with organisations including Rio Tinto, Santos Energy, Roy Hill, Chevron Australia, P&N Bank and Western Australian Government agencies
BJay holds a Graduate Certificate in Business, Certificate IV in Training and Assessment, and certifications in Coaching Leaders, Change Management, Human-Centred Organisational Development, Organisation Design, SAFe Agile, PMBOK Project Management, Human Synergistics, DiSC and Myers-Briggs. She is currently completing an MBA (Leadership and Management Behaviours) at Curtin University.
Key Expertise
- Leaders Leading Others Through Change
- Learning & Development for Capability
- Leadership Development
- Organisational Development
- Diversity, Equity and Inclusion
- Effective Communication Through Change or Conflict
- Talent Development and Succession
- Conflict Resolution
- High Performance Teams
- Change Management and Transformation
- Culture Transformation for Humans
- New Ways of Working (including AI)
- Emotional Intelligence and Mindset
- Digital Transformation
- Interpersonal workplace relationships
- Growth Mindset
- Building and Maintaining High Performance Teams
- Designing Strategic User Experiences
- Master Facilitation Skills
- Capability Frameworks and Pathways
- Coaching and Feedback Skills
- Instructional Design
Industry Focus
- Oil and Gas
- Mining
- Government
- Not for Profit
- Professional Services (Consulting)
- Banking and Finance
Based in:
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