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Full Day | Max. 16 Participants
Workshop Outcomes
- Understand the leader's role in successfully leading people through change
- Recognise the emotional and behavioural responses individuals experience during change
- Apply practical change leadership principles to support team engagement and adoption
- Communicate change with clarity, empathy and credibility
- Build trust and psychological safety during periods of uncertainty
- Coach individuals through resistance and encourage positive behavioural change
- Maintain team performance, wellbeing and resilience throughout change initiatives
- Develop a practical action plan to lead future change with confidence
Topics Covered
- Understanding change and why people respond differently
- The role of leaders in successful change
- The psychology of change and managing resistance
- Building trust and psychological safety
- Communicating change effectively
- Coaching conversations that support change adoption
- Engaging teams through uncertainty and ambiguity
- Maintaining performance, resilience and wellbeing
- Practical tools for leading sustainable behavioural change
- Developing a personal change leadership action plan
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to Face
- Virtual
Overview
Leading others through change is one of the most important capabilities of today's leaders.
This highly practical and interactive workshop equips leaders with the knowledge, skills and confidence to successfully guide individuals and teams through organisational change while maintaining engagement, wellbeing and performance. Participants will explore the psychology of change, understand why people respond differently to uncertainty, and learn how to recognise and address resistance with empathy and confidence. Through practical frameworks, coaching techniques and real-world scenarios, leaders will develop the communication skills needed to build trust, create psychological safety and foster resilience during periods of transition. The workshop also provides practical strategies for maintaining momentum, encouraging ownership and supporting sustainable behavioural change. The participants will be equipped with a practical toolkit and personalised action plan to confidently lead change initiatives, strengthen team capability, and create an environment where people can successfully adapt, perform and and thrive through ongoing change.
Workshop Outcomes
- Understand the leader's role in successfully leading people through change
- Recognise the emotional and behavioural responses individuals experience during change
- Apply practical change leadership principles to support team engagement and adoption
- Communicate change with clarity, empathy and credibility
- Build trust and psychological safety during periods of uncertainty
- Coach individuals through resistance and encourage positive behavioural change
- Maintain team performance, wellbeing and resilience throughout change initiatives
- Develop a practical action plan to lead future change with confidence
Topics Covered
- Understanding change and why people respond differently
- The role of leaders in successful change
- The psychology of change and managing resistance
- Building trust and psychological safety
- Communicating change effectively
- Coaching conversations that support change adoption
- Engaging teams through uncertainty and ambiguity
- Maintaining performance, resilience and wellbeing
- Practical tools for leading sustainable behavioural change
- Developing a personal change leadership action plan
Who is this workshop for
Leaders, Managers, Supervisors and Team Members
Human Resources Practitioners and Managers
Organisational Development and Learning & Development Practitioners
Change Management Practitioners, Change Managers and Change Coordinators
Project Managers and Project Leaders
Process Owners
Coaches and Consultants
Diversity, Equity and Inclusion Practitioners
Continuous Improvement and Business Improvement Practitioners
Handouts/materials provided
All learning materials are designed and supplied on the program
What to bring
Laptop (optional) and writing materials
Facilitator
About the facilitator
Bernadette (BJay) Lakey is an award-winning Senior Learning, Organisational Development and Change Consultant with more than 20 years of experience helping organisations build high-performing leaders and future-ready workforces. She partners with leaders to design and deliver learning, leadership, organisational development and workforce capability solutions that align people strategy with business priorities and deliver measurable organisational outcomes.
Working across the mining, energy, banking, government, transport, professional services and not-for-profit sectors, BJay has partnered with complex, multi-site and regulated organisations through organisational transformational change. She is recognised for translating complex business challenges into practical, scalable solutions and programs that strengthen organisational capability, leadership effectiveness, team performance and sustainable learning cultures.
As a trusted advisor, BJay collaborates with clients to diagnose organisational needs, identify capability gaps and develop tailored organisational development and learning strategies. Her expertise includes organisational diagnostics, learning strategy, leadership development, workforce capability, change management, culture transformation, talent development, succession planning, coaching, performance improvement and organisational design.
An accomplished instructional designer, master facilitator and consulting leader, BJay has designed and delivered evidence-based learning solutions ranging from targeted workshops to enterprise-wide leadership academies, capability frameworks and blended learning programs. She has facilitated hundreds of leadership programs, people skills training programs, strategy workshops and organisational development initiatives, whilst also leading facilitation and consulting teams delivering large-scale transformation, learning and capability projects.
Throughout her career, BJay has held career roles and provided consulting services with organisations including Rio Tinto, Santos Energy, Roy Hill, Chevron Australia, P&N Bank and Western Australian Government agencies
BJay holds a Graduate Certificate in Business, Certificate IV in Training and Assessment, and certifications in Coaching Leaders, Change Management, Human-Centred Organisational Development, Organisation Design, SAFe Agile, PMBOK Project Management, Human Synergistics, DiSC and Myers-Briggs. She is currently completing an MBA (Leadership and Management Behaviours) at Curtin University.
Key Expertise
- Leaders Leading Others Through Change
- Learning & Development for Capability
- Leadership Development
- Organisational Development
- Diversity, Equity and Inclusion
- Effective Communication Through Change or Conflict
- Talent Development and Succession
- Conflict Resolution
- High Performance Teams
- Change Management and Transformation
- Culture Transformation for Humans
- New Ways of Working (including AI)
- Emotional Intelligence and Mindset
- Digital Transformation
- Interpersonal workplace relationships
- Growth Mindset
- Building and Maintaining High Performance Teams
- Designing Strategic User Experiences
- Master Facilitation Skills
- Capability Frameworks and Pathways
- Coaching and Feedback Skills
- Instructional Design
Industry Focus
- Oil and Gas
- Mining
- Government
- Not for Profit
- Professional Services (Consulting)
- Banking and Finance
Based in:
About the facilitator
Bernadette (BJay) Lakey is an award-winning Senior Learning, Organisational Development and Change Consultant with more than 20 years of experience helping organisations build high-performing leaders and future-ready workforces. She partners with leaders to design and deliver learning, leadership, organisational development and workforce capability solutions that align people strategy with business priorities and deliver measurable organisational outcomes.
Working across the mining, energy, banking, government, transport, professional services and not-for-profit sectors, BJay has partnered with complex, multi-site and regulated organisations through organisational transformational change. She is recognised for translating complex business challenges into practical, scalable solutions and programs that strengthen organisational capability, leadership effectiveness, team performance and sustainable learning cultures.
As a trusted advisor, BJay collaborates with clients to diagnose organisational needs, identify capability gaps and develop tailored organisational development and learning strategies. Her expertise includes organisational diagnostics, learning strategy, leadership development, workforce capability, change management, culture transformation, talent development, succession planning, coaching, performance improvement and organisational design.
An accomplished instructional designer, master facilitator and consulting leader, BJay has designed and delivered evidence-based learning solutions ranging from targeted workshops to enterprise-wide leadership academies, capability frameworks and blended learning programs. She has facilitated hundreds of leadership programs, people skills training programs, strategy workshops and organisational development initiatives, whilst also leading facilitation and consulting teams delivering large-scale transformation, learning and capability projects.
Throughout her career, BJay has held career roles and provided consulting services with organisations including Rio Tinto, Santos Energy, Roy Hill, Chevron Australia, P&N Bank and Western Australian Government agencies
BJay holds a Graduate Certificate in Business, Certificate IV in Training and Assessment, and certifications in Coaching Leaders, Change Management, Human-Centred Organisational Development, Organisation Design, SAFe Agile, PMBOK Project Management, Human Synergistics, DiSC and Myers-Briggs. She is currently completing an MBA (Leadership and Management Behaviours) at Curtin University.
Key Expertise
- Leaders Leading Others Through Change
- Learning & Development for Capability
- Leadership Development
- Organisational Development
- Diversity, Equity and Inclusion
- Effective Communication Through Change or Conflict
- Talent Development and Succession
- Conflict Resolution
- High Performance Teams
- Change Management and Transformation
- Culture Transformation for Humans
- New Ways of Working (including AI)
- Emotional Intelligence and Mindset
- Digital Transformation
- Interpersonal workplace relationships
- Growth Mindset
- Building and Maintaining High Performance Teams
- Designing Strategic User Experiences
- Master Facilitation Skills
- Capability Frameworks and Pathways
- Coaching and Feedback Skills
- Instructional Design
Industry Focus
- Oil and Gas
- Mining
- Government
- Not for Profit
- Professional Services (Consulting)
- Banking and Finance
Based in:
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