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Short Workshop | Max. 20 Participants
90 minutes
Workshop Outcomes
- Identify the underlying drivers of a workplace conflict, moving beyond surface-level positions to understand what's really at stake
- Apply a clear, structured process for engaging in resolution conversations, staying constructive even when emotions run high
- Take decisive action on a current conflict, with the confidence and language to begin moving toward resolution
Topics Covered
- What drives workplace conflict and why avoidance makes it worse
- A practical process for moving from tension to resolution
- Language and strategies for productive conflict conversations
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to Face
- Virtual
Overview
Workplace conflict is inevitable. Unresolved, it erodes trust, drains energy, and quietly undermines even the most capable teams. Yet many people struggle to address conflict directly, defaulting to avoidance, or escalating before attempting resolution.
This punchy 90-minute session gives participants a focused introduction to resolving conflict constructively. Rather than a comprehensive deep-dive into all aspects of conflict dynamics, this short workshop concentrates on the essentials: how to recognise what's really driving a conflict, how to engage the other party productively, and how to move toward resolution without letting the situation deteriorate further.
Participants walk away with a concrete process they can apply immediately, whether facing a simmering tension or a conflict that's already come to a head.
Workshop Outcomes
- Identify the underlying drivers of a workplace conflict, moving beyond surface-level positions to understand what's really at stake
- Apply a clear, structured process for engaging in resolution conversations, staying constructive even when emotions run high
- Take decisive action on a current conflict, with the confidence and language to begin moving toward resolution
Topics Covered
- What drives workplace conflict and why avoidance makes it worse
- A practical process for moving from tension to resolution
- Language and strategies for productive conflict conversations
Who is this workshop for
Team leaders and managers navigating interpersonal tensions within their teams
Professionals who find themselves caught in ongoing disagreements or friction with colleagues
Emerging leaders developing the confidence to address conflict rather than avoid it
HR professionals or team leads who want a refresher on resolution fundamentals
Ideal for those who want a practical, no-nonsense approach rather than an in-depth exploration of conflict theory
Handouts/materials provided
Conflict Resolution Quick Reference (a step-by-step process for moving from tension to resolution)
De-escalation Language Guide (specific phrases to use — and avoid — in heated conversations)
What to bring
A current or recent workplace conflict you'd like to think through (used for a brief reflection activity)
Pen and notepad
Facilitator
About the facilitator
Based in Sydney, Australia, Peter has been managing, leading, consulting, coaching, training and facilitating within public and private sector organisations for the past 20 years.
For the past 7 years Peter has been one of a select group of facilitators flown in to flash points on mission critical assignments with the United Nations in Afghanistan, Iraq, Lebanon and South Sudan.
When deployed, he is responsible for taking teams through mindfulness exercises to aid in decision making and problem solving, as well as strategic planning, leadership, communication, presentation skills and conflict resolution techniques.
Peter also coaches senior executives on mindfulness and the neuroscience of optimal performance with leading blue chip organisations around the world.
His work in this arena is supported by accreditations in the Mayer Salovey Caruso Emotional Intel- ligence Test, and the My Brain Solutions Neuroscience assessment tool.
Peter’s recent contracts have involved an organisation wide culture change program with one of Australia’s oldest institutions, a global roll-out of consulting skills training to one of the big four accounting firms and leadership development training and coaching for the United Nations Secretariat.
Peter has worked across a wide cross section of the business community: media and communications, professional services, banking and finance, utilities, hospitality, government, community and NGO groups delivering to groups as diverse as senior defence personnel and health care directors, and from finance executives to frontline manufacturing employees.
Peter’s career began in the publishing and public relations industry in a frontline management role before advancing to senior roles in human resources, learning and development, and quality assurance. He was responsible for the creation of a company wide coaching framework in his most recent role, and regular writes on organisational change in publications here in Australia and overseas.
He has the formal qualifications of a bachelor in Adult Education and Training from Melbourne University and a Post Graduate Diploma in Organisational Change and Consulting from the Royal Melbourne Institute of Technology.
Peter has is also accredited in the Myer Briggs Type Indicator, The D.I.S.C. profiling tool, a Master Practitioner in NLP, Certificate IV in Training and Assessment, an experiential learning traineeship from the U.S. and Internal Auditor Certification from SAI Global.
Key Expertise
- Resilience, Mindfulness, and Emotional Agility
- Sense Making and Complexity Management
- Coaching, Conflict, and Performance Conversation Skills
- Strategy & Change Agility
- Team Development
- Skilled Volunteer & Charity Sector 'Hackathons'
- Large Group Facilitation
- Critical Incident Facilitation
- Presentation Skills
- Executive Presence
Industry Focus
- Local, State, and National Government
- Professional Services
- Higher Education
- NFP and Charity Sector
- Financial Services
- Utilities, Mining, & Industry
- Automotive
- Travel & Hospitality
- International Development; United Nations.
- Health Care and Hospitals
Based in:
About the facilitator
Based in Sydney, Australia, Peter has been managing, leading, consulting, coaching, training and facilitating within public and private sector organisations for the past 20 years.
For the past 7 years Peter has been one of a select group of facilitators flown in to flash points on mission critical assignments with the United Nations in Afghanistan, Iraq, Lebanon and South Sudan.
When deployed, he is responsible for taking teams through mindfulness exercises to aid in decision making and problem solving, as well as strategic planning, leadership, communication, presentation skills and conflict resolution techniques.
Peter also coaches senior executives on mindfulness and the neuroscience of optimal performance with leading blue chip organisations around the world.
His work in this arena is supported by accreditations in the Mayer Salovey Caruso Emotional Intel- ligence Test, and the My Brain Solutions Neuroscience assessment tool.
Peter’s recent contracts have involved an organisation wide culture change program with one of Australia’s oldest institutions, a global roll-out of consulting skills training to one of the big four accounting firms and leadership development training and coaching for the United Nations Secretariat.
Peter has worked across a wide cross section of the business community: media and communications, professional services, banking and finance, utilities, hospitality, government, community and NGO groups delivering to groups as diverse as senior defence personnel and health care directors, and from finance executives to frontline manufacturing employees.
Peter’s career began in the publishing and public relations industry in a frontline management role before advancing to senior roles in human resources, learning and development, and quality assurance. He was responsible for the creation of a company wide coaching framework in his most recent role, and regular writes on organisational change in publications here in Australia and overseas.
He has the formal qualifications of a bachelor in Adult Education and Training from Melbourne University and a Post Graduate Diploma in Organisational Change and Consulting from the Royal Melbourne Institute of Technology.
Peter has is also accredited in the Myer Briggs Type Indicator, The D.I.S.C. profiling tool, a Master Practitioner in NLP, Certificate IV in Training and Assessment, an experiential learning traineeship from the U.S. and Internal Auditor Certification from SAI Global.
Key Expertise
- Resilience, Mindfulness, and Emotional Agility
- Sense Making and Complexity Management
- Coaching, Conflict, and Performance Conversation Skills
- Strategy & Change Agility
- Team Development
- Skilled Volunteer & Charity Sector 'Hackathons'
- Large Group Facilitation
- Critical Incident Facilitation
- Presentation Skills
- Executive Presence
Industry Focus
- Local, State, and National Government
- Professional Services
- Higher Education
- NFP and Charity Sector
- Financial Services
- Utilities, Mining, & Industry
- Automotive
- Travel & Hospitality
- International Development; United Nations.
- Health Care and Hospitals
Based in:
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