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Short Workshop | Max. 15 Participants
2 hours
Workshop Outcomes
- Increased understanding of conflict
- Identify conflict risk behaviours and situations
- Understand your role and emotional triggers
- Increased capacity to establish safe boundaries
- Increased skills to help you de-escalate
Topics Covered
- Causes, triggers and responses to conflict
- Conflict escalation patterns
- Understanding risks and responsibilities
- Self-awareness and Emotional Intelligence
- Tactical Empathy and defusing skills
- Creating safe boundaries
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to face
Overview
Engaging with the public is an increasingly challenging task as we see tensions, division, and difference of opinion resulting in conflict. Sadly, many volunteers and front-line workers are also having to engage with people suffering mental health challenges which can make for a volatile situation.
This workshop has been designed to empower your team with an understanding of the risks and tools on how to de-escalate conflict situations in a safe way.
This workshop is highly interactive so your team have the confidence to apply learnings in the field.
Workshop Outcomes
- Increased understanding of conflict
- Identify conflict risk behaviours and situations
- Understand your role and emotional triggers
- Increased capacity to establish safe boundaries
- Increased skills to help you de-escalate
Topics Covered
- Causes, triggers and responses to conflict
- Conflict escalation patterns
- Understanding risks and responsibilities
- Self-awareness and Emotional Intelligence
- Tactical Empathy and defusing skills
- Creating safe boundaries
Who is this workshop for
Employees or volunteers who engage with the public - it may be at events, in the community or even front of house service delivery. It is specifically beneficial for those who may be responding to emotional or complex situations.
Handouts/materials provided
Workbook and templates provided.
What to bring
Note book and pen.
Facilitator
About the facilitator
Sarah M Blake is a multi-award-winning Conflict Strategist, Corporate Trainer, Negotiation Specialist and Mediator with more than 30 years of experience helping leaders and organisations navigate conflict, complexity, change and high-stakes decision-making.
A second-generation practitioner, Sarah is recognised for her calm, practical and strategic approach to some of the most challenging workplace, organisational and multi-stakeholder environments. Rather than simply resolving conflict, she helps leaders understand what sits beneath it - strengthening communication, negotiation capability, leadership confidence and organisational culture so people can make better decisions when pressure is at its highest.
Her work spans conflict assessment, executive coaching, leadership development, negotiation, workplace restoration and organisational culture. Sarah has developed a suite of practical frameworks that enable leaders and teams to engage in difficult conversations earlier, de-escalate conflict confidently and negotiate outcomes that balance relationships with results.
Sarah has worked extensively across government, mining, defence, higher education, infrastructure, First Nations organisations and the private sector. Her clients have included the World Bank, BHP, the Australian Federal Police, state and local governments, universities and numerous commercial organisations throughout Australia and internationally.
An internationally recognised practitioner, Sarah has delivered workshops and keynote presentations across nine countries, lectured in universities, served on national and international advisory committees, and continues to contribute to the advancement of conflict resolution, negotiation and leadership practice. She is an Advanced Accredited Mediator with the Resolution Institute, an IMI Certified Mediator, TEDx speaker, best-selling author and regular media commentator.
Sarah is passionate about helping organisations build conflict capability - not simply to resolve today's challenges, but to create the calm, clarity and confidence needed to lead through tomorrow's.
Key Expertise
- High Conflict
- Negotiation
- Mediation
- Cross-Cultural Engagement
- Conflict Risk Management
- Workplace Communication & Engagement
Industry Focus
- Dispute Resolution Industry
- State & Local Government
- Boards & Executive Teams
- Corporate
Based in:
About the facilitator
Sarah M Blake is a multi-award-winning Conflict Strategist, Corporate Trainer, Negotiation Specialist and Mediator with more than 30 years of experience helping leaders and organisations navigate conflict, complexity, change and high-stakes decision-making.
A second-generation practitioner, Sarah is recognised for her calm, practical and strategic approach to some of the most challenging workplace, organisational and multi-stakeholder environments. Rather than simply resolving conflict, she helps leaders understand what sits beneath it - strengthening communication, negotiation capability, leadership confidence and organisational culture so people can make better decisions when pressure is at its highest.
Her work spans conflict assessment, executive coaching, leadership development, negotiation, workplace restoration and organisational culture. Sarah has developed a suite of practical frameworks that enable leaders and teams to engage in difficult conversations earlier, de-escalate conflict confidently and negotiate outcomes that balance relationships with results.
Sarah has worked extensively across government, mining, defence, higher education, infrastructure, First Nations organisations and the private sector. Her clients have included the World Bank, BHP, the Australian Federal Police, state and local governments, universities and numerous commercial organisations throughout Australia and internationally.
An internationally recognised practitioner, Sarah has delivered workshops and keynote presentations across nine countries, lectured in universities, served on national and international advisory committees, and continues to contribute to the advancement of conflict resolution, negotiation and leadership practice. She is an Advanced Accredited Mediator with the Resolution Institute, an IMI Certified Mediator, TEDx speaker, best-selling author and regular media commentator.
Sarah is passionate about helping organisations build conflict capability - not simply to resolve today's challenges, but to create the calm, clarity and confidence needed to lead through tomorrow's.
Key Expertise
- High Conflict
- Negotiation
- Mediation
- Cross-Cultural Engagement
- Conflict Risk Management
- Workplace Communication & Engagement
Industry Focus
- Dispute Resolution Industry
- State & Local Government
- Boards & Executive Teams
- Corporate
Based in:
Contact Us
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