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Half Day | Max. 20 Participants
Workshop Outcomes
- Understand the difference between ongoing feedback, performance conversations and the performance management process
- Setting SMART goals and expectations used to assess performance results
- Using evidence-based neuroscience to impact performance outcomes
- Preparing for and executing performance conversations and follow-up to achieve results
Topics Covered
- Identifying performance criteria for both tasks and behaviours
- The four steps of effective feedback
- Creating clarity for expectations using clear accountability steps
- Using the ACHIEVE model
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to Face
- Virtual
Overview
The ability to manage and lead performance has a direct impact on the levels of engagement and job satisfaction of the individuals on your team. Powerful performance management includes accountability without micro-management; clarity of goals with the ability to be flexible; the ability to actively recognise both favourable and sub-optimal actions and the skills to clearly communicate expectations and generate awareness. In this workshop we will cover and practice the core skills needed to achieve these outcomes.
Workshop Outcomes
- Understand the difference between ongoing feedback, performance conversations and the performance management process
- Setting SMART goals and expectations used to assess performance results
- Using evidence-based neuroscience to impact performance outcomes
- Preparing for and executing performance conversations and follow-up to achieve results
Topics Covered
- Identifying performance criteria for both tasks and behaviours
- The four steps of effective feedback
- Creating clarity for expectations using clear accountability steps
- Using the ACHIEVE model
Who is this workshop for
Anyone who manages or evaluates performance of other team members and peers
Handouts/materials provided
This program may be customized to align with your performance processes at additional cost.
What to bring
- Note taking tools of your choice
Facilitator
About the facilitator
With 20+ years of lived experience as a manager and leader with some of the globe’s largest international organisations, Suzy applies her real-world, award-winning experience to support the learning journeys of others through coaching, instructional design, facilitation and digital learning technologies.
Her accomplishments in the areas of product development, team and project leadership, change management, distribution, marketing communications and organisational development capability strategy have provided her with a rich blend of insight on how to meet the unique development needs of each participant.
Her qualifications include: Bachelor of Arts, University of South Alabama; Graduate Certificate eCommerce and Web Design (Georgia Tech); Advanced Diploma of Management; Diploma of Professional Coaching; Certificate IV TAE16; Fellow Australian Institute of Management, Professionally Certified Coach. She is currently completing her Master of Science in Instructional Design and Technology.
She has successfully led Learning and Development/OD projects in many diverse sectors including: WA Police, BHP Iron Ore, Bankwest, Verizon Wireless (US), City of Karratha, Sime-Darby (Malaysia), City of Swan, Pawsey Supercomputing, INPEX, City of Albany, West Coast Eagles, Telethon Kids, ECU, Curtin, AT&T (US), Synergy, WA Health Support Services, Perth Transport Authority and City of Perth.
Suzy understands that every situation requires unique tools and learning experiences and is certified in diagnostics such as Myers-Briggs Step 1 and 2 (MBTI); Belbin Team Roles, EQi 2.0: Individual, Leadership and 360; Herrmann Brain Dominance Instrument (HBDI), Centre for Creative Leadership Benchmarks and Skillscope; California Psychological Instrument (CPI). Additionally, she has been designing digital learning solutions to support blended learning for over 10 years using tools such Adobe Captivate, Camtasia (certified), Articulate Suite (Storyline3 + Rise) and Adobe Illustrator.
Based in:
About the facilitator
With 20+ years of lived experience as a manager and leader with some of the globe’s largest international organisations, Suzy applies her real-world, award-winning experience to support the learning journeys of others through coaching, instructional design, facilitation and digital learning technologies.
Her accomplishments in the areas of product development, team and project leadership, change management, distribution, marketing communications and organisational development capability strategy have provided her with a rich blend of insight on how to meet the unique development needs of each participant.
Her qualifications include: Bachelor of Arts, University of South Alabama; Graduate Certificate eCommerce and Web Design (Georgia Tech); Advanced Diploma of Management; Diploma of Professional Coaching; Certificate IV TAE16; Fellow Australian Institute of Management, Professionally Certified Coach. She is currently completing her Master of Science in Instructional Design and Technology.
She has successfully led Learning and Development/OD projects in many diverse sectors including: WA Police, BHP Iron Ore, Bankwest, Verizon Wireless (US), City of Karratha, Sime-Darby (Malaysia), City of Swan, Pawsey Supercomputing, INPEX, City of Albany, West Coast Eagles, Telethon Kids, ECU, Curtin, AT&T (US), Synergy, WA Health Support Services, Perth Transport Authority and City of Perth.
Suzy understands that every situation requires unique tools and learning experiences and is certified in diagnostics such as Myers-Briggs Step 1 and 2 (MBTI); Belbin Team Roles, EQi 2.0: Individual, Leadership and 360; Herrmann Brain Dominance Instrument (HBDI), Centre for Creative Leadership Benchmarks and Skillscope; California Psychological Instrument (CPI). Additionally, she has been designing digital learning solutions to support blended learning for over 10 years using tools such Adobe Captivate, Camtasia (certified), Articulate Suite (Storyline3 + Rise) and Adobe Illustrator.
Based in:
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