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Full Day | Max. 20 Participants
Workshop Outcomes
- Interacting with and responding to conflict in the workplace
- Improving negotiation skills and techniques
- Improving conflict resolution skills and techniques
- Feeling more confident in dealing with difficult situations
- Understanding the power of listening and perception in negotiation and conflict resolution
- Being able to be assertive without being unkind and being reflective without being a doormat
Topics Covered
- Conflict resolution
- Negotiation
- Communication
- Positions versus interests
Location
How can this workshop be delivered?
- Face to Face
- Virtual
Overview
Negotiation is something that we all do on a daily basis in our personal and private lives. Most people have not been formally trained to negotiate and are not bad at it but could be so much better with some development.
What most people do is compromise in order to get to a solution. The end result is that everyone walks away with half of what they wanted and it is often not satisfactory. In this workshop I will teach you a new way of negotiating that can get you win-win outcomes for everyone involved. I will also discuss how to deal with conflict in the workplace and conflict in general, as conflict resolution is often part of a negotiation process. It is important to understand how it works and how to manage conflict if you want to be an effective negotiator.
Workshop Outcomes
- Interacting with and responding to conflict in the workplace
- Improving negotiation skills and techniques
- Improving conflict resolution skills and techniques
- Feeling more confident in dealing with difficult situations
- Understanding the power of listening and perception in negotiation and conflict resolution
- Being able to be assertive without being unkind and being reflective without being a doormat
Topics Covered
- Conflict resolution
- Negotiation
- Communication
- Positions versus interests
Who is this workshop for
People who negotiate in their role within their business and has to negotiate with other businesses or clients. e.g. managers, HR personnel, executives.
Handouts/materials provided
PowerPoint
What to bring
Pen, paper and a positive attitude
Facilitator
About the facilitator
Lisanne is a multi award winning, Harvard trained mediator and facilitator who has a confident, empathetic delivery and coaching style. Lisanne helps clients to be able to communicate and navigate difficult situations and conflict. Lisanne helps her clients to feel empowered to have difficult conversations and make empowering decisions in stressful times plus teaches her clients how to be the best negotiator they can be.
Lisanne has more than decade of experience in Dispute Resolution and Mediation, and has assisted hundreds of clients through the mediation process. Most recently she was a finalist at the 2022 Australian Law Awards, nominated for Australian Mediator of the year (for the third year). One of Lisanne's drivers is to build capacity in people to be able to resolve conflict within their business early and effectively so they do not need to keep bringing in external consultants to help them resolve conflict and make sure that there is early intervention so that the conflict does not escalate.
She has coached and developed students of law, lawyers, HR Consultants, accountants and other professionals to become competent in mediation skills and techniques, and also trains people to become accredited mediators in Australia.
She provides executive coaching and group coaching in leadership, mediation and negotiation skills at government departments and for corporate clients, and also holds lecturing positions at Murdoch University and the College of Law.
She is known for her patient and constructive approach, providing a safe and respectful space for each client and their unique set of circumstances. Her style is open, down to earth, accessible, transformational and she believes that the key is to empower people to have the conversations they need to have in an effective way. She works on developing her clients skills base so that they can take responsibility for resolving conflict and avoiding ongoing issues; helping themselves with the peace of mind that they are creating workable, sustainable, future proof solutions.
“There is a lot of unnecessary suffering when it comes to conflict resolution and my mission is to reduce that; why suffer when you can learn the skills to negotiate any situation so that all parties come out on top? I am passionate about empowering people to achieve results they never thought were possible”
Based in:
About the facilitator
Lisanne is a multi award winning, Harvard trained mediator and facilitator who has a confident, empathetic delivery and coaching style. Lisanne helps clients to be able to communicate and navigate difficult situations and conflict. Lisanne helps her clients to feel empowered to have difficult conversations and make empowering decisions in stressful times plus teaches her clients how to be the best negotiator they can be.
Lisanne has more than decade of experience in Dispute Resolution and Mediation, and has assisted hundreds of clients through the mediation process. Most recently she was a finalist at the 2022 Australian Law Awards, nominated for Australian Mediator of the year (for the third year). One of Lisanne's drivers is to build capacity in people to be able to resolve conflict within their business early and effectively so they do not need to keep bringing in external consultants to help them resolve conflict and make sure that there is early intervention so that the conflict does not escalate.
She has coached and developed students of law, lawyers, HR Consultants, accountants and other professionals to become competent in mediation skills and techniques, and also trains people to become accredited mediators in Australia.
She provides executive coaching and group coaching in leadership, mediation and negotiation skills at government departments and for corporate clients, and also holds lecturing positions at Murdoch University and the College of Law.
She is known for her patient and constructive approach, providing a safe and respectful space for each client and their unique set of circumstances. Her style is open, down to earth, accessible, transformational and she believes that the key is to empower people to have the conversations they need to have in an effective way. She works on developing her clients skills base so that they can take responsibility for resolving conflict and avoiding ongoing issues; helping themselves with the peace of mind that they are creating workable, sustainable, future proof solutions.
“There is a lot of unnecessary suffering when it comes to conflict resolution and my mission is to reduce that; why suffer when you can learn the skills to negotiate any situation so that all parties come out on top? I am passionate about empowering people to achieve results they never thought were possible”
Based in:
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