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2 days | Max. 15 Participants
Workshop Outcomes
- Robust understanding of key concepts and elements of the ISO56000 Innovation Management System standards
- Working knowledge of the Double Dimond of Design Thinking and Stage-gates of the Systems Thinking phases
- Your existing service innovation processes augmented with new capabilities, know-how and processes.
- Voice of Customer incorporated in your innovation and management processes to guide decisions
- Appropriate management oversight to monitor the effectiveness of your service innovation efforts for efficiency, effectiveness, and maximum value creation.
- Staff engaged in the innovation process and resourced, trained and supported to deliver excellence in identifying, developing, and deploying innovative ideas.
- Knowledge transfer so you can repeat the process internally for future service innovation opportunities.
Topics Covered
- What is innovation? 10 Types, 5 Stages and 3 Horizons
- Portfolio approach for maximum value creation
- Key elements of the ISO56000 innovation process
- Design Thinking vs Systems Thinking phases of service innovation
- Define the innovation opportunity and identify internal and external customers
- Formulate customer insights using multi-channel customer voice capture methodologies, creating central repository and process for internal dissemination
- Validate insights / challenge assumptions - empathy tools and how to use them
- Define customers’ “Job to be Done”
- Needs/problem statements and decomposition to primary, secondary and latent needs
- Translate customer needs to system level service design specifications
- Ideate possible solution concepts using creative tools such as Crazy8, HMW, SCAMPER, etc
- Establish initial Stage Gate for down-selecting and prioritising emerging concepts
- Develop these ideas into service improvement initiatives using a modified World Café approach
- Validate concepts / challenge assumptions – tools / techniques for service prototyping
- Manage implementation - Identify Opportunity-Create Concept- Validate Concept-Develop Solutions-Deploy Solution stage-gated implementation process
- Measure effectiveness of your innovation efforts – KPIs and metrics
Location
- Willing to work remote
- Willing to work interstate
How can this workshop be delivered?
- Face to face
Overview
These facilitated sessions have been designed to implement ISO56000 based innovation processes in customer facing, public service entities and to develop ingrained customer centric service design capabilities and persistent innovation culture directly supporting specific elements of their corporate/business plans, strategies, and service charters.
The sessions bring a balanced approach, combining both creative innovation and operational implementation. During the session you and your team will apply ISO56000 based innovation activities to a specific issue to develop solutions that are desirable, viable and feasible. More importantly, you will learn both the process and the tools used so you can repeat them internally to innovate around future opportunities!
Workshop Outcomes
- Robust understanding of key concepts and elements of the ISO56000 Innovation Management System standards
- Working knowledge of the Double Dimond of Design Thinking and Stage-gates of the Systems Thinking phases
- Your existing service innovation processes augmented with new capabilities, know-how and processes.
- Voice of Customer incorporated in your innovation and management processes to guide decisions
- Appropriate management oversight to monitor the effectiveness of your service innovation efforts for efficiency, effectiveness, and maximum value creation.
- Staff engaged in the innovation process and resourced, trained and supported to deliver excellence in identifying, developing, and deploying innovative ideas.
- Knowledge transfer so you can repeat the process internally for future service innovation opportunities.
Topics Covered
- What is innovation? 10 Types, 5 Stages and 3 Horizons
- Portfolio approach for maximum value creation
- Key elements of the ISO56000 innovation process
- Design Thinking vs Systems Thinking phases of service innovation
- Define the innovation opportunity and identify internal and external customers
- Formulate customer insights using multi-channel customer voice capture methodologies, creating central repository and process for internal dissemination
- Validate insights / challenge assumptions - empathy tools and how to use them
- Define customers’ “Job to be Done”
- Needs/problem statements and decomposition to primary, secondary and latent needs
- Translate customer needs to system level service design specifications
- Ideate possible solution concepts using creative tools such as Crazy8, HMW, SCAMPER, etc
- Establish initial Stage Gate for down-selecting and prioritising emerging concepts
- Develop these ideas into service improvement initiatives using a modified World Café approach
- Validate concepts / challenge assumptions – tools / techniques for service prototyping
- Manage implementation - Identify Opportunity-Create Concept- Validate Concept-Develop Solutions-Deploy Solution stage-gated implementation process
- Measure effectiveness of your innovation efforts – KPIs and metrics
Who is this workshop for
These sessions are specific to your organisation, the problems you are trying to solve and designed to generate engagement with the innovation process and buy-in for emerging solutions. To this end, all employees involved in innovation representing both your senior management and employees from across diverse work functions within you organisation should attend the session.
Handouts/materials provided
All materials including pre-reading and resource materials, a summary of the standards, case studies, group exercises, templates and canvases will be provided digitally.
What to bring
These sessions serve to address specific issues faced by your organisation. To this end a brief pre-workshop meeting is required to establish and document the service delivery issue you are trying to solve, your objectives, preferred outcomes, criteria for prioritising ideas, scope of solutions, constraints, limitation and logistics.
Facilitator
About the facilitator
I believe that the purpose of innovation is to benefit society. Applying this people centricity to entrepreneurship drives my purpose to increase peoples’ economic security, reduce environmental impact, and create an inclusive business community - one innovation at a time.
In today’s complex world and competitive markets, well developed innovation competencies are fundamental to the organisation’s ability to adapt and grow. I am the only innovation specialist that operates in both the Design Thinking and the Process Thinking phases of innovation.
I specialise in working with established businesses who believe that there is always a better way. I call them persistent innovators. Together, we build on these foundations and collaboratively develop systematic innovation capabilities based on the ISO56000 series of Innovation Standards.
I understand that the ultimate objective of innovation is value creation, rather than mere creativity or invention. To this end, I take a whole-of-business approach that includes not only specific innovation activities but also innovation leadership, culture, and commercialisation. I assist businesses develop persistent, ingrained innovation capabilities through:
• strong purpose guiding identification and evaluation of innovation opportunities
• future focused innovation leadership and management systems linked to growth strategy
• voice-of-customer and ISO56000 informed systems and processes to exploit insights, realise value, and manage uncertainty and risk
• deeply ingrained culture of innovation of relentlessly solving problems for customers
I achieves this through a unique combination of being a:
• Facilitator: Bringing people together, to share, exchange knowledge; challenging assumptions; creating opportunities for others’ self-revelation of their weaknesses, strengths, and opportunities
• Learning Scaffolder: Skills and knowledge transfer to embed permanent innovation know-how within your business. I use proven adult education methodologies where learning and practical implementation of new knowledge occurs simultaneously, pacing acquisition of new knowledge and experiences to match your readiness.
• Capability Builder: Mentoring you and your team to build their skills and capabilities in implementing best practice innovation processes within the business; encouraging the team to push past their comfort zones; helping them to see the gaps and guiding them to fill those gaps. Pending on your requirements, the assistance can range from guidance and mentoring of innovation champions to taking full operational responsibility for implementation.
• Change Champion: Keeping you and your team focused and realistic in what they can achieve for the greatest results and impact; helping them to visualise the result and encouraging them to reach their goals.
Key Expertise
- Developing ISO56000 Innovation Standards compliant innovation capabilities
- Growth through innovation. Using customer centric methodologies to identify, ideate, validate, develop and commercialise new product, service, process improvement, business model, supply chain, and route to market opportunities
- Capability Building. Providing on-going guidance to the Owner and Executive Team during building and implementing new innovation capabilities within their businesses.
- The business of innovation. Establishing management processes around managing innovation activities including establishing priorities, managing the innovation portfolio, allocating resources, monitoring progress, and establishing a set of business and innovation metrics.
Industry Focus
- NFP - Mission Led Membership Based Organisations
- SMEs that are persistent innovators
- Products/services to mining and resources
- Manufacturing businesses
- Food and agribusinesses
Based in:
About the facilitator
I believe that the purpose of innovation is to benefit society. Applying this people centricity to entrepreneurship drives my purpose to increase peoples’ economic security, reduce environmental impact, and create an inclusive business community - one innovation at a time.
In today’s complex world and competitive markets, well developed innovation competencies are fundamental to the organisation’s ability to adapt and grow. I am the only innovation specialist that operates in both the Design Thinking and the Process Thinking phases of innovation.
I specialise in working with established businesses who believe that there is always a better way. I call them persistent innovators. Together, we build on these foundations and collaboratively develop systematic innovation capabilities based on the ISO56000 series of Innovation Standards.
I understand that the ultimate objective of innovation is value creation, rather than mere creativity or invention. To this end, I take a whole-of-business approach that includes not only specific innovation activities but also innovation leadership, culture, and commercialisation. I assist businesses develop persistent, ingrained innovation capabilities through:
• strong purpose guiding identification and evaluation of innovation opportunities
• future focused innovation leadership and management systems linked to growth strategy
• voice-of-customer and ISO56000 informed systems and processes to exploit insights, realise value, and manage uncertainty and risk
• deeply ingrained culture of innovation of relentlessly solving problems for customers
I achieves this through a unique combination of being a:
• Facilitator: Bringing people together, to share, exchange knowledge; challenging assumptions; creating opportunities for others’ self-revelation of their weaknesses, strengths, and opportunities
• Learning Scaffolder: Skills and knowledge transfer to embed permanent innovation know-how within your business. I use proven adult education methodologies where learning and practical implementation of new knowledge occurs simultaneously, pacing acquisition of new knowledge and experiences to match your readiness.
• Capability Builder: Mentoring you and your team to build their skills and capabilities in implementing best practice innovation processes within the business; encouraging the team to push past their comfort zones; helping them to see the gaps and guiding them to fill those gaps. Pending on your requirements, the assistance can range from guidance and mentoring of innovation champions to taking full operational responsibility for implementation.
• Change Champion: Keeping you and your team focused and realistic in what they can achieve for the greatest results and impact; helping them to visualise the result and encouraging them to reach their goals.
Key Expertise
- Developing ISO56000 Innovation Standards compliant innovation capabilities
- Growth through innovation. Using customer centric methodologies to identify, ideate, validate, develop and commercialise new product, service, process improvement, business model, supply chain, and route to market opportunities
- Capability Building. Providing on-going guidance to the Owner and Executive Team during building and implementing new innovation capabilities within their businesses.
- The business of innovation. Establishing management processes around managing innovation activities including establishing priorities, managing the innovation portfolio, allocating resources, monitoring progress, and establishing a set of business and innovation metrics.
Industry Focus
- NFP - Mission Led Membership Based Organisations
- SMEs that are persistent innovators
- Products/services to mining and resources
- Manufacturing businesses
- Food and agribusinesses
Based in:
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