- Ask a Question
- Bookmark
- Share
- prev
- next
2 days | Max. 18 Participants
Workshop Outcomes
- Deep understanding of the ISO56000 Innovation Management System and where Design Thinking sits within
- Processes and tools to capture voice of customers
- Learn how to develop Situational Personas and form insights
- Identify and decompose customer needs
- Working knowledge of various ideation techniques
- Establish Design Thinking gateway process for each step of the innovation process specific to your business
- Techniques to translate customer needs into technical, service or process specifications
- Application of Design Thinking at each stage of developing your solution
Topics Covered
- The Design Thinking Framework and where it sits in the innovation process
- Double Diamond and the three lenses of Design Thinking
- 10 sources of innovation
- Discovering and capturing voice of customer – tools and methods
- Situational Personas, unmet needs, and synthesising insights
- Need decomposition and Job to Be Done
- Applied creativity for concept development
- Customer validation, technical feasibility, economic viability and down selection
- Translating customer needs and emerging concepts into technical specifications
- Methods to prototype products vs services vs processes vs business models
Location
- Willing to work interstate
How can this workshop be delivered?
- Face to face
Overview
Design Thinking is a team sport of radical collaboration to solve complex challenges in highly uncertain environments using a human-centred approach. It is an approach that puts the needs of your clients as the foundation of your innovation efforts.
This workshop will provide you and your team with the practical know-how to apply Design Thinking techniques in your business and tools to conceptualise and design user-centric new products, services, processes, supply chains, business models, and route to markets that addresses clients’ unmet needs and improves their user experience. You will learn how to discover your customers’ latent needs, and design human services that will deliver value, and increase reach, effectiveness and efficiency in line with policy settings.
Using contemporary adult education and action learning methodologies, the course consists of two full-day modules spaced one week apart to allow you to implement your new knowledge in your business between modules.
Workshop Outcomes
- Deep understanding of the ISO56000 Innovation Management System and where Design Thinking sits within
- Processes and tools to capture voice of customers
- Learn how to develop Situational Personas and form insights
- Identify and decompose customer needs
- Working knowledge of various ideation techniques
- Establish Design Thinking gateway process for each step of the innovation process specific to your business
- Techniques to translate customer needs into technical, service or process specifications
- Application of Design Thinking at each stage of developing your solution
Topics Covered
- The Design Thinking Framework and where it sits in the innovation process
- Double Diamond and the three lenses of Design Thinking
- 10 sources of innovation
- Discovering and capturing voice of customer – tools and methods
- Situational Personas, unmet needs, and synthesising insights
- Need decomposition and Job to Be Done
- Applied creativity for concept development
- Customer validation, technical feasibility, economic viability and down selection
- Translating customer needs and emerging concepts into technical specifications
- Methods to prototype products vs services vs processes vs business models
Who is this workshop for
This workshop is for senior leaders, and staff engaged in innovation, product/service improvement, engineering, or R&D activities. The workshop is designed to support those who are working in the future, developing innovative solutions anticipating and meeting emerging demands. This workshop is the ideal forum to bring diverse expertise together to identify and design the “next big thing” for your business.
Handouts/materials provided
All materials including pre-reading materials, resource, a comprehensive workbook, case studies, group exercises, templates and canvases will be provided digitally. And lots of lollies to keep your energy up!
What to bring
This workshop is hands-on and fast paced and in order to get the most out of the day, it is recommended that you familiarise yourself with the pre-reading and resource material on Design Thinking sent to you a week before the workshop.
Facilitator
About the facilitator
I believe that the purpose of innovation is to benefit society. Applying this people centricity to entrepreneurship drives my purpose to increase peoples’ economic security, reduce environmental impact, and create an inclusive business community - one innovation at a time.
In today’s complex world and competitive markets, well developed innovation competencies are fundamental to the organisation’s ability to adapt and grow. I am the only innovation specialist that operates in both the Design Thinking and the Process Thinking phases of innovation.
I specialise in working with established businesses who believe that there is always a better way. I call them persistent innovators. Together, we build on these foundations and collaboratively develop systematic innovation capabilities based on the ISO56000 series of Innovation Standards.
I understand that the ultimate objective of innovation is value creation, rather than mere creativity or invention. To this end, I take a whole-of-business approach that includes not only specific innovation activities but also innovation leadership, culture, and commercialisation. I assist businesses develop persistent, ingrained innovation capabilities through:
• strong purpose guiding identification and evaluation of innovation opportunities
• future focused innovation leadership and management systems linked to growth strategy
• voice-of-customer and ISO56000 informed systems and processes to exploit insights, realise value, and manage uncertainty and risk
• deeply ingrained culture of innovation of relentlessly solving problems for customers
I achieves this through a unique combination of being a:
• Facilitator: Bringing people together, to share, exchange knowledge; challenging assumptions; creating opportunities for others’ self-revelation of their weaknesses, strengths, and opportunities
• Learning Scaffolder: Skills and knowledge transfer to embed permanent innovation know-how within your business. I use proven adult education methodologies where learning and practical implementation of new knowledge occurs simultaneously, pacing acquisition of new knowledge and experiences to match your readiness.
• Capability Builder: Mentoring you and your team to build their skills and capabilities in implementing best practice innovation processes within the business; encouraging the team to push past their comfort zones; helping them to see the gaps and guiding them to fill those gaps. Pending on your requirements, the assistance can range from guidance and mentoring of innovation champions to taking full operational responsibility for implementation.
• Change Champion: Keeping you and your team focused and realistic in what they can achieve for the greatest results and impact; helping them to visualise the result and encouraging them to reach their goals.
Key Expertise
- Developing ISO56000 Innovation Standards compliant innovation capabilities
- Growth through innovation. Using customer centric methodologies to identify, ideate, validate, develop and commercialise new product, service, process improvement, business model, supply chain, and route to market opportunities
- Capability Building. Providing on-going guidance to the Owner and Executive Team during building and implementing new innovation capabilities within their businesses.
- The business of innovation. Establishing management processes around managing innovation activities including establishing priorities, managing the innovation portfolio, allocating resources, monitoring progress, and establishing a set of business and innovation metrics.
Industry Focus
- NFP - Mission Led Membership Based Organisations
- SMEs that are persistent innovators
- Products/services to mining and resources
- Manufacturing businesses
- Food and agribusinesses
Based in:
About the facilitator
I believe that the purpose of innovation is to benefit society. Applying this people centricity to entrepreneurship drives my purpose to increase peoples’ economic security, reduce environmental impact, and create an inclusive business community - one innovation at a time.
In today’s complex world and competitive markets, well developed innovation competencies are fundamental to the organisation’s ability to adapt and grow. I am the only innovation specialist that operates in both the Design Thinking and the Process Thinking phases of innovation.
I specialise in working with established businesses who believe that there is always a better way. I call them persistent innovators. Together, we build on these foundations and collaboratively develop systematic innovation capabilities based on the ISO56000 series of Innovation Standards.
I understand that the ultimate objective of innovation is value creation, rather than mere creativity or invention. To this end, I take a whole-of-business approach that includes not only specific innovation activities but also innovation leadership, culture, and commercialisation. I assist businesses develop persistent, ingrained innovation capabilities through:
• strong purpose guiding identification and evaluation of innovation opportunities
• future focused innovation leadership and management systems linked to growth strategy
• voice-of-customer and ISO56000 informed systems and processes to exploit insights, realise value, and manage uncertainty and risk
• deeply ingrained culture of innovation of relentlessly solving problems for customers
I achieves this through a unique combination of being a:
• Facilitator: Bringing people together, to share, exchange knowledge; challenging assumptions; creating opportunities for others’ self-revelation of their weaknesses, strengths, and opportunities
• Learning Scaffolder: Skills and knowledge transfer to embed permanent innovation know-how within your business. I use proven adult education methodologies where learning and practical implementation of new knowledge occurs simultaneously, pacing acquisition of new knowledge and experiences to match your readiness.
• Capability Builder: Mentoring you and your team to build their skills and capabilities in implementing best practice innovation processes within the business; encouraging the team to push past their comfort zones; helping them to see the gaps and guiding them to fill those gaps. Pending on your requirements, the assistance can range from guidance and mentoring of innovation champions to taking full operational responsibility for implementation.
• Change Champion: Keeping you and your team focused and realistic in what they can achieve for the greatest results and impact; helping them to visualise the result and encouraging them to reach their goals.
Key Expertise
- Developing ISO56000 Innovation Standards compliant innovation capabilities
- Growth through innovation. Using customer centric methodologies to identify, ideate, validate, develop and commercialise new product, service, process improvement, business model, supply chain, and route to market opportunities
- Capability Building. Providing on-going guidance to the Owner and Executive Team during building and implementing new innovation capabilities within their businesses.
- The business of innovation. Establishing management processes around managing innovation activities including establishing priorities, managing the innovation portfolio, allocating resources, monitoring progress, and establishing a set of business and innovation metrics.
Industry Focus
- NFP - Mission Led Membership Based Organisations
- SMEs that are persistent innovators
- Products/services to mining and resources
- Manufacturing businesses
- Food and agribusinesses
Based in:
Contact Us
Can’t find what you need? For more information or a customised solution for your organisation, simply fill out the form below, we will be in touch with you shortly.
Providing choice of leading experts, best training workshops and coaching solutions.