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Full Day | Max. 30 Participants
Workshop Outcomes
- Improved Internal Sales and Service
- Improved External Sales and Service
- Improved Efficiency and Productivity
- Improved Teamwork
- Improved Revenue
- Improved Customer Retention
- Improved Staff Retention
Topics Covered
- Understanding how and why Everyone has Customers
- Identifying your External Customer and Internal customers?
- The Everyone Sells – Everyone Serves Philosophy
- How to Improve internal teamwork, service, efficiency, productivity and morale
- Kaizen Everyone, Everywhere, Everyday Improvement training
- 3 Steps to Take Your Sales and Service to the next level
- How and Why Create Raving Fan Customers
- How and Why Create Raving Fan Employees
- How and Why Improve Your Service KPI’s
- Understanding the link to Improve Your Bottom Line
Location
How can this workshop be delivered?
- Face to face
Overview
There is a direct relationship between staff engagement, internal teamwork and customer satisfaction, retention and profits.
The problem is in too many companies, staff don't understand or realise that everyone (both customer facing and non customer facing staff) are in the business of Sales and Service.
When you build an Everyone Serves - Everyone Sells culture, teamwork, service, sales, innovation and bottom line performance skyrockets.
This workshop is for both internal and external customer facing teams in companies who want to transform sales and service results.
It is a cross functional workshop designed to improve service levels between departments and with the external customer.
Based on the research which shows Everyone Sells - Everyone Serves.. it creates a grounded, practical, real world transformation experience for all involved.
Workshop Outcomes
- Improved Internal Sales and Service
- Improved External Sales and Service
- Improved Efficiency and Productivity
- Improved Teamwork
- Improved Revenue
- Improved Customer Retention
- Improved Staff Retention
Topics Covered
- Understanding how and why Everyone has Customers
- Identifying your External Customer and Internal customers?
- The Everyone Sells – Everyone Serves Philosophy
- How to Improve internal teamwork, service, efficiency, productivity and morale
- Kaizen Everyone, Everywhere, Everyday Improvement training
- 3 Steps to Take Your Sales and Service to the next level
- How and Why Create Raving Fan Customers
- How and Why Create Raving Fan Employees
- How and Why Improve Your Service KPI’s
- Understanding the link to Improve Your Bottom Line
Who is this workshop for
Internal and External customer facing teams.
A cross functional workshop which should include external sales reps and Managers as well as internal sales, service, operations and other departments who impact on the ability of the Sales and Service teams to give excellent customer service.
Handouts/materials provided
Workbooks and manuals.
What to bring
Open mind and results of pre workshop online diagnostic survey.
Facilitator
About the facilitator
With a proven track record in Leading Change, Innovation and Business Growth through working with Leadership Teams and Sales Team, for the past 40 years Leigh Farnell has worked in the trenches of Australasian business, coaching Management and Sales Teams in some of Australia’s largest and smallest corporations.
He has twice won the LearnX Best Sales Training program in Australasia Award - presented by Training Australia Magazine.
He has consistently succeeded in helping over 400 small, medium and large businesses across 47 different industry categories to add an estimated $150,000,000 to his client’s bottom lines.
Leigh has a Master’s Degree in Education from the University of Western Australia and a Bachelor's Degree in Human Performance from the University of Melbourne.
He combines his unique education background with his 40 years’ experience in Sales, Leadership, Marketing and Innovation Coaching to create fantastic performance breakthroughs for your people and your organisation.
Leigh is a B2B Business Growth Innovation Specialist specialising in working with empowerment ready Leaders and Sales Teams to optimise innovation, sales, profits and team performance.
Leigh offers a unique range of services and strategies including highly interactive and engaging workshops, keynote addresses, coaching and consulting.
As a professional speaker Leigh has presented at conferences throughout Australia, New Zealand, Thailand, USA, Japan, India, Korea, China, Singapore and Malaysia.
He has previously been awarded the Certified Speaking Professional Accreditation from the National Speakers Association of Australia. This Accreditation is awarded to less than 10% of professional speakers worldwide.
Leigh's 400 clients throughout Australia, New Zealand, and the Asia Pacific have included Telstra, Choice Hotels, Channel Nine/WINTV, Community Newspaper Group, The West Australian Newspaper Group, BSI – British Standards Institution, Century 21, Metcash-IGA, Time Conti Real Estate, The Property Gallery, Amcom, Optus, BHP Billiton, Australia Post, the Health Department of WA, Western Power, Verve Energy, Deutsche Bank, BankWest, Nicheliving Property Group, Blackburne Property Group, ANZ Bank, National Australia Bank, Financial Planners Association of Australia, Bain and Co, TAFE NSW, McDonalds, Lockwood Security Products, Mobitel Sri Lanka, Aktel Bangladesh, Dymocks Books, Wesbeam and hundreds of other large and small organisations.
When you are looking for powerful, practical, engaging Adult Experiential Discovery Learning that has participants 'learning without knowing they are learning' and makes a tangible, profitable, measurable impact on your KPI's and culture - get Leigh Farnell to work with your team.
Key Expertise
- Innovation
- Sales
- Business Growth
- Leadership Development
- High Performance Teams
Industry Focus
- B2B Sales
Based in:
About the facilitator
With a proven track record in Leading Change, Innovation and Business Growth through working with Leadership Teams and Sales Team, for the past 40 years Leigh Farnell has worked in the trenches of Australasian business, coaching Management and Sales Teams in some of Australia’s largest and smallest corporations.
He has twice won the LearnX Best Sales Training program in Australasia Award - presented by Training Australia Magazine.
He has consistently succeeded in helping over 400 small, medium and large businesses across 47 different industry categories to add an estimated $150,000,000 to his client’s bottom lines.
Leigh has a Master’s Degree in Education from the University of Western Australia and a Bachelor's Degree in Human Performance from the University of Melbourne.
He combines his unique education background with his 40 years’ experience in Sales, Leadership, Marketing and Innovation Coaching to create fantastic performance breakthroughs for your people and your organisation.
Leigh is a B2B Business Growth Innovation Specialist specialising in working with empowerment ready Leaders and Sales Teams to optimise innovation, sales, profits and team performance.
Leigh offers a unique range of services and strategies including highly interactive and engaging workshops, keynote addresses, coaching and consulting.
As a professional speaker Leigh has presented at conferences throughout Australia, New Zealand, Thailand, USA, Japan, India, Korea, China, Singapore and Malaysia.
He has previously been awarded the Certified Speaking Professional Accreditation from the National Speakers Association of Australia. This Accreditation is awarded to less than 10% of professional speakers worldwide.
Leigh's 400 clients throughout Australia, New Zealand, and the Asia Pacific have included Telstra, Choice Hotels, Channel Nine/WINTV, Community Newspaper Group, The West Australian Newspaper Group, BSI – British Standards Institution, Century 21, Metcash-IGA, Time Conti Real Estate, The Property Gallery, Amcom, Optus, BHP Billiton, Australia Post, the Health Department of WA, Western Power, Verve Energy, Deutsche Bank, BankWest, Nicheliving Property Group, Blackburne Property Group, ANZ Bank, National Australia Bank, Financial Planners Association of Australia, Bain and Co, TAFE NSW, McDonalds, Lockwood Security Products, Mobitel Sri Lanka, Aktel Bangladesh, Dymocks Books, Wesbeam and hundreds of other large and small organisations.
When you are looking for powerful, practical, engaging Adult Experiential Discovery Learning that has participants 'learning without knowing they are learning' and makes a tangible, profitable, measurable impact on your KPI's and culture - get Leigh Farnell to work with your team.
Key Expertise
- Innovation
- Sales
- Business Growth
- Leadership Development
- High Performance Teams
Industry Focus
- B2B Sales
Based in:
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