Improving Customer Service: Everyone Sells, Everyone Serves
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$4700 INC GST
There is a direct relationship between staff engagement, internal teamwork and customer satisfaction, retention and profits.
The problem is in too many companies, staff don't understand or realise that everyone (both customer facing and non customer facing staff) are in the business of Sales and Service.
When you build an Everyone Serves - Everyone Sells culture, teamwork, service, sales, innovation and bottom line performance skyrockets.
This workshop is for both internal and external customer facing teams in companies who want to transform sales and service results.
It is a cross functional workshop designed to improve service levels between departments and with the external customer.
Based on the research which shows Everyone Sells - Everyone Serves.. it creates a grounded, practical, real world transformation experience for all involved.
Internal and External customer facing teams.
A cross functional workshop which should include external sales reps and Managers as well as internal sales, service, operations and other departments who impact on the ability of the Sales and Service teams to give excellent customer service.
Workbooks and manuals.
With a proven track record in Leading Change, Innovation and Business Growth through working with Leadership Teams and Sales Team, for the past 40 years Leigh Farnell has worked in the trenches of Australasian business, coaching Management and Sales Teams in some of Australia’s largest and smallest corporations.
He has twice won the LearnX Best Sales Training program in Australasia Award - presented by Training Australia Magazine.
He has consistently succeeded in helping over 400 small, medium and large businesses across 47 different industry categories to add an estimated $150,000,000 to his client’s bottom lines.
Leigh has a Master’s Degree in Education from the University of Western Australia and a Bachelor's Degree in Human Performance from the University of Melbourne.
He combines his unique education background with his 40 years’ experience in Sales, Leadership, Marketing and Innovation Coaching to create fantastic performance breakthroughs for your people and your organisation.
Leigh is a B2B Business Growth Innovation Specialist specialising in working with empowerment ready Leaders and Sales Teams to optimise innovation, sales, profits and team performance.
Leigh offers a unique range of services and strategies including highly interactive and engaging workshops, keynote addresses, coaching and consulting.
As a professional speaker Leigh has presented at conferences throughout Australia, New Zealand, Thailand, USA, Japan, India, Korea, China, Singapore and Malaysia.
He has previously been awarded the Certified Speaking Professional Accreditation from the National Speakers Association of Australia. This Accreditation is awarded to less than 10% of professional speakers worldwide.
Leigh's 400 clients throughout Australia, New Zealand, and the Asia Pacific have included Telstra, Choice Hotels, Channel Nine/WINTV, Community Newspaper Group, The West Australian Newspaper Group, BSI – British Standards Institution, Century 21, Metcash-IGA, Time Conti Real Estate, The Property Gallery, Amcom, Optus, BHP Billiton, Australia Post, the Health Department of WA, Western Power, Verve Energy, Deutsche Bank, BankWest, Nicheliving Property Group, Blackburne Property Group, ANZ Bank, National Australia Bank, Financial Planners Association of Australia, Bain and Co, TAFE NSW, McDonalds, Lockwood Security Products, Mobitel Sri Lanka, Aktel Bangladesh, Dymocks Books, Wesbeam and hundreds of other large and small organisations.
When you are looking for powerful, practical, engaging Adult Experiential Discovery Learning that has participants 'learning without knowing they are learning' and makes a tangible, profitable, measurable impact on your KPI's and culture - get Leigh Farnell to work with your team.
Where are my leads going to come from?How do I make sure I hit my sales budget next month?Why can’t I just have more leads then everything will be OK? Have you ever heard yourself saying these lines? As one of my champion Managing Director clients regularly said to his people ‘Hope is NOT a […]
WHAT HAVE I LEARNT ABOUT THE PROFESSIONAL COACHING RELATIONSHIP? The professional or executive coaching relationship is not the same as selling a pair of shoes or a car or even a house. It is not a ‘sell, get the money and move on’ transactional type relationship. The coaching relationship is one where once the sale […]
WHAT’S YOUR STORY? “It’s like everyone tells a story about themselves inside their own head. Always. All the time. That story makes you what you are. We build ourselves out of that story.”― Patrick Rothfuss, The Name of the Wind Every company has a story because every company started for a reason. It had a purpose. You […]
As I sit here at my desk in my home office, I have several thoughts going through my head. I have just watched Donald Trump’s morning Covid Crisis Press Briefing. The Donald is doing his best to be positive and even said ‘I am a cheerleader for the country. I don’t want to be negative. […]
This article started with a podcast I recorded the other day.. Then my thinking went deeper.. Just imagine for a moment.. You and your partner have had a lovely meal down town.. You’re walking back to your car.. You’re walking towards the pay station in the car park.. No one else is around.. You already […]
GREAT FAILURES I HAVE MADE – LESSONS IN BUSINESS IMPROVEMENT It’s now over 30 years since I entered this profession of consulting, conference speaking and business performance transformation. It’s time to come clean.. It’s not that I have been hiding this information, but, like many of the ideas that have suggested I change course or […]
Who would agree with these observations? #1. Over 50% of sales teams are working with nonexistent or weak, unstable sales systems. #2. Another 20% are working in unproductive, sick, anaemic work environments that sap the energy from the sales people. #3. As a result, sales people aren’t happy, Sales Managers and Business Owners are stressed […]
With a proven track record in Leading Change, Innovation and Business Growth through working with Leadership Teams and Sales Team, for the past 40 years Leigh Farnell has worked in the trenches of Australasian business, coaching Management and Sales Teams in some of Australia’s largest and smallest corporations.
He has twice won the LearnX Best Sales Training program in Australasia Award - presented by Training Australia Magazine.
He has consistently succeeded in helping over 400 small, medium and large businesses across 47 different industry categories to add an estimated $150,000,000 to his client’s bottom lines.
Leigh has a Master’s Degree in Education from the University of Western Australia and a Bachelor's Degree in Human Performance from the University of Melbourne.
He combines his unique education background with his 40 years’ experience in Sales, Leadership, Marketing and Innovation Coaching to create fantastic performance breakthroughs for your people and your organisation.
Leigh is a B2B Business Growth Innovation Specialist specialising in working with empowerment ready Leaders and Sales Teams to optimise innovation, sales, profits and team performance.
Leigh offers a unique range of services and strategies including highly interactive and engaging workshops, keynote addresses, coaching and consulting.
As a professional speaker Leigh has presented at conferences throughout Australia, New Zealand, Thailand, USA, Japan, India, Korea, China, Singapore and Malaysia.
He has previously been awarded the Certified Speaking Professional Accreditation from the National Speakers Association of Australia. This Accreditation is awarded to less than 10% of professional speakers worldwide.
Leigh's 400 clients throughout Australia, New Zealand, and the Asia Pacific have included Telstra, Choice Hotels, Channel Nine/WINTV, Community Newspaper Group, The West Australian Newspaper Group, BSI – British Standards Institution, Century 21, Metcash-IGA, Time Conti Real Estate, The Property Gallery, Amcom, Optus, BHP Billiton, Australia Post, the Health Department of WA, Western Power, Verve Energy, Deutsche Bank, BankWest, Nicheliving Property Group, Blackburne Property Group, ANZ Bank, National Australia Bank, Financial Planners Association of Australia, Bain and Co, TAFE NSW, McDonalds, Lockwood Security Products, Mobitel Sri Lanka, Aktel Bangladesh, Dymocks Books, Wesbeam and hundreds of other large and small organisations.
When you are looking for powerful, practical, engaging Adult Experiential Discovery Learning that has participants 'learning without knowing they are learning' and makes a tangible, profitable, measurable impact on your KPI's and culture - get Leigh Farnell to work with your team.
Where are my leads going to come from?How do I make sure I hit my sales budget next month?Why can’t I just have more leads then everything will be OK? Have you ever heard yourself saying these lines? As one of my champion Managing Director clients regularly said to his people ‘Hope is NOT a […]
WHAT HAVE I LEARNT ABOUT THE PROFESSIONAL COACHING RELATIONSHIP? The professional or executive coaching relationship is not the same as selling a pair of shoes or a car or even a house. It is not a ‘sell, get the money and move on’ transactional type relationship. The coaching relationship is one where once the sale […]
WHAT’S YOUR STORY? “It’s like everyone tells a story about themselves inside their own head. Always. All the time. That story makes you what you are. We build ourselves out of that story.”― Patrick Rothfuss, The Name of the Wind Every company has a story because every company started for a reason. It had a purpose. You […]
As I sit here at my desk in my home office, I have several thoughts going through my head. I have just watched Donald Trump’s morning Covid Crisis Press Briefing. The Donald is doing his best to be positive and even said ‘I am a cheerleader for the country. I don’t want to be negative. […]
This article started with a podcast I recorded the other day.. Then my thinking went deeper.. Just imagine for a moment.. You and your partner have had a lovely meal down town.. You’re walking back to your car.. You’re walking towards the pay station in the car park.. No one else is around.. You already […]
GREAT FAILURES I HAVE MADE – LESSONS IN BUSINESS IMPROVEMENT It’s now over 30 years since I entered this profession of consulting, conference speaking and business performance transformation. It’s time to come clean.. It’s not that I have been hiding this information, but, like many of the ideas that have suggested I change course or […]
Who would agree with these observations? #1. Over 50% of sales teams are working with nonexistent or weak, unstable sales systems. #2. Another 20% are working in unproductive, sick, anaemic work environments that sap the energy from the sales people. #3. As a result, sales people aren’t happy, Sales Managers and Business Owners are stressed […]
With a proven track record in Leading Change, Innovation and Business Growth through working with Leadership Teams and Sales Team, for the past 40 years Leigh Farnell has worked in the trenches of Australasian business, coaching Management and Sales Teams in some of Australia’s largest and smallest corporations.
He has twice won the LearnX Best Sales Training program in Australasia Award - presented by Training Australia Magazine.
He has consistently succeeded in helping over 400 small, medium and large businesses across 47 different industry categories to add an estimated $150,000,000 to his client’s bottom lines.
Leigh has a Master’s Degree in Education from the University of Western Australia and a Bachelor's Degree in Human Performance from the University of Melbourne.
He combines his unique education background with his 40 years’ experience in Sales, Leadership, Marketing and Innovation Coaching to create fantastic performance breakthroughs for your people and your organisation.
Leigh is a B2B Business Growth Innovation Specialist specialising in working with empowerment ready Leaders and Sales Teams to optimise innovation, sales, profits and team performance.
Leigh offers a unique range of services and strategies including highly interactive and engaging workshops, keynote addresses, coaching and consulting.
As a professional speaker Leigh has presented at conferences throughout Australia, New Zealand, Thailand, USA, Japan, India, Korea, China, Singapore and Malaysia.
He has previously been awarded the Certified Speaking Professional Accreditation from the National Speakers Association of Australia. This Accreditation is awarded to less than 10% of professional speakers worldwide.
Leigh's 400 clients throughout Australia, New Zealand, and the Asia Pacific have included Telstra, Choice Hotels, Channel Nine/WINTV, Community Newspaper Group, The West Australian Newspaper Group, BSI – British Standards Institution, Century 21, Metcash-IGA, Time Conti Real Estate, The Property Gallery, Amcom, Optus, BHP Billiton, Australia Post, the Health Department of WA, Western Power, Verve Energy, Deutsche Bank, BankWest, Nicheliving Property Group, Blackburne Property Group, ANZ Bank, National Australia Bank, Financial Planners Association of Australia, Bain and Co, TAFE NSW, McDonalds, Lockwood Security Products, Mobitel Sri Lanka, Aktel Bangladesh, Dymocks Books, Wesbeam and hundreds of other large and small organisations.
When you are looking for powerful, practical, engaging Adult Experiential Discovery Learning that has participants 'learning without knowing they are learning' and makes a tangible, profitable, measurable impact on your KPI's and culture - get Leigh Farnell to work with your team.
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