Kylie de Klerk

Do you still consider sales and customer service as two unrelated fields? In this article, we’ll cover how these two departments can complement each other and improve sales potential. We’ll look at how strong customer service skills can directly affect sales and cover tips on how to integrate customer service skills into sales functions. Key […]

Imagine a workplace where employees feel valued, heard, and trusted. Do you think this workplace would have higher employee satisfaction and higher production rates? If you answered ‘yes’, you are correct. And some studies prove the correlation between higher employee satisfaction and higher productivity. One of the biggest factors in achieving a workplace where employees […]

What does restructuring an organisation, undergoing a merger and acquisition, managing a crisis and leadership communication all have in common? These are examples of situations that require the skills of sense-making. Sense making is a process of gathering and interpreting information, events, and behaviours in organisation. It is a critical skill that requires an ability […]

Diversity and Inclusion simplified The Rubik’s Cube was a challenge to solve, even for the creator of the cube himself. Ernő Rubik likely did not know back in 1974, when he created the toy, that there would be 43 quintillion ways to scramble the cube and a host of different problem-solving possibilities. This practically infinite […]

Meetings about meetings  Many years ago, I was sitting in a meeting; in attendance were other managers, business unit heads, and the like. If I close my eyes, I can still see and feel the vibe of the room- lots of eyes bouncing around, atmosphere a little tense, excited anticipation mingled with frustrated. Not too […]

“For countries in the vanguard of the world economy, the balance between knowledge and resources has shifted so far towards the former that knowledge has become perhaps the most important factor determining the standard of living… Today most technologically advanced economies are knowledge-based.” -World Bank, 1999 There are many kinds of knowledge, and in a […]

Mobility, Agility and Flexibility are words that are commonly associated with today’s workforce that include all different styles of working from flexible hours, job-sharing and remote working options. This is a stark contrast from workplaces in the ’70s and ’80s. Undoubtedly the explosion of the internet and globalisation have had much influence on the ability […]

Team building can bring out the best or the worst in a team. Have you ever sat back and looked around the office, board room, a hired venue, sports field or decorated-to-theme conference hall and wondered how some people can respond with such enthusiasm to a team-building day or event, while others act as though […]