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Half Day | Max. 18 Participants
Workshop Outcomes
- Define OVA as a psychosocial hazard and apply a structured risk-management approach
- Identify system, task and environmental contributors to OVA risk
- Conduct a practical worksite OVA risk scan to identify hotspots, precursors and exposure points
- Apply the hierarchy of controls to prevent OVA, prioritising design and organisational controls
- Strengthen reporting and classification to reduce under-reporting and improve data quality
- Establish governance, review cycles and continuous improvement aligned with ISO 45003 principles
Topics Covered
- OVA as a psychosocial hazard: Definitions, scope and grey zones
- Systems contributors: Work design, role clarity, staffing, environment and exposure
- Worksite analysis and risk assessment: Hotspots, precursors and vulnerable tasks
- Prevention using the hierarchy of controls (design first)
- Reporting and learning systems: Classification, data quality and feedback loops
- Governance and review: Program evaluation and continuous improvement
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to Face
- Virtual
Overview
OVA is often treated as a frontline behaviour issue or an unavoidable part of customer-facing work. In practice, prevention is most effective when organisations strengthen systems including work design, environments, governance, leadership expectations and reporting processes.
This workshop equips WHS and HR leaders with an evidence-based framework to manage OVA as a psychosocial hazard. Participants learn how to identify exposure points and hotspots, apply the hierarchy of controls (design and organisational controls first), strengthen reporting and classification and evaluate whether controls are working. The program supports organisations to reduce harm, improve confidence and consistency and demonstrate due diligence for psychosocial risk obligations. The focus is prevention at the source — not simply “better de-escalation skills.”
Workshop Outcomes
- Define OVA as a psychosocial hazard and apply a structured risk-management approach
- Identify system, task and environmental contributors to OVA risk
- Conduct a practical worksite OVA risk scan to identify hotspots, precursors and exposure points
- Apply the hierarchy of controls to prevent OVA, prioritising design and organisational controls
- Strengthen reporting and classification to reduce under-reporting and improve data quality
- Establish governance, review cycles and continuous improvement aligned with ISO 45003 principles
Topics Covered
- OVA as a psychosocial hazard: Definitions, scope and grey zones
- Systems contributors: Work design, role clarity, staffing, environment and exposure
- Worksite analysis and risk assessment: Hotspots, precursors and vulnerable tasks
- Prevention using the hierarchy of controls (design first)
- Reporting and learning systems: Classification, data quality and feedback loops
- Governance and review: Program evaluation and continuous improvement
Who is this workshop for
- WHS and safety leaders responsible for psychosocial hazard controls
- HR/People and Culture leaders supporting policies, reporting and response
- Risk, compliance and governance roles
- Leaders overseeing high-risk service environments (health, community, retail, utilities)
Handouts/materials provided
- OVA risk scan and hotspot mapping template
- Hierarchy of controls planning worksheet (OVA-specific)
- Reporting quality checklist + minimum dataset guidance
- Governance and review cadence guide
- Case studies and applied exercises
What to bring
- An open, practical mindset
- Willingness to apply examples to your workplace context
- Notebook or device for notes (optional)
No prior specialist knowledge required.
Facilitator
About the facilitator
Tenneile Manenti is a Registered Psychologist with over 20 years’ experience across clinical, forensic, organisational and senior leadership roles. She has worked extensively in high-risk, high-pressure environments, supporting individuals, leaders and organisations to strengthen psychological safety, mental health, wellbeing and performance.
Her background spans criminal and juvenile justice settings, organisational psychology, consulting and executive leadership within emergency services. Tenneile brings deep expertise in psychosocial risk management, trauma-informed systems, workplace culture and the impact of leadership behaviours on safety and wellbeing. Her work is informed by postgraduate research into Corporate Psychopathy and Dark Triad behaviours and extensive experience designing and implementing large-scale mental health and safety initiatives.
Examples of Tenneile’s experience include:
- Designing and establishing the first in-house psychological services within a large emergency services organisation, including operating models, clinical governance, referral pathways and critical incident response frameworks
- Leading the development and implementation of an integrated mental health and wellbeing strategy for a complex, volunteer-based workforce operating in high-risk environments
- Designing and delivering psychosocial risk assessment frameworks, policies, and controls for large organisations prior to legislative requirements, supporting improved compliance, safety outcomes and organisational capability
- Designing and implementing psychosocial risk management training for a national security client, building leadership and workforce capability to identify, assess and control psychosocial hazards
- Developing and delivering a targeted workplace intervention for a national security organisation to address psychosocial hazards including role overload, poor role clarity, lack of leadership support, low psychological safety, limited autonomy and reduced role control
- Developing and implementing a leadership development series for a large national intelligence organisation focused on mental health literacy, navigating mental health disclosures, reducing stigma, strengthening psychological safety and aligning leadership behaviour with organisational purpose and values
- Leading joint-agency initiatives across multiple emergency service organisations to improve coordination, safety governance and workforce wellbeing
- Designing and delivering leadership, safety culture and psychological safety programs for large workforces (250+), integrating neuroscience, performance psychology, communication and human factors
- Leading a global facilitation team to modernise a flagship leadership and safety culture program, including the development of a premium train-the-trainer model delivered across multiple countries
- Supporting leaders and teams through organisational change, critical incidents, trauma exposure and complex workforce environments while maintaining safety and operational performance
Tenneile is passionate about helping individuals and organisations create safer, healthier and more human workplaces. Her approach is evidence-based, practical and grounded in lived experience, with a strong focus on psychological safety, leadership capability and sustainable performance.
Qualifications, Registrations and Memberships:
- Registered Psychologist – Psychology Board of Australia (AHPRA)
- Bachelor of Behavioural Science (Psychology)
- Bachelor of Criminology and Criminal Justice
- Bachelor of Psychology (Honours)
- Master of Organisational Psychology
- Certificate in Project Management (Agile)
- Member, Australian Association of Psychologists
Key Expertise
- Psychosocial Risk
- Organisational Culture
- Cumulative Trauma and Risk
- Workplace Mental Health
- Leadership Development
Industry Focus
- Government
- Local Council
- Emergency Services
- First Responders, Health and Hospitals
- Mining and Energy
Based in:
About the facilitator
Tenneile Manenti is a Registered Psychologist with over 20 years’ experience across clinical, forensic, organisational and senior leadership roles. She has worked extensively in high-risk, high-pressure environments, supporting individuals, leaders and organisations to strengthen psychological safety, mental health, wellbeing and performance.
Her background spans criminal and juvenile justice settings, organisational psychology, consulting and executive leadership within emergency services. Tenneile brings deep expertise in psychosocial risk management, trauma-informed systems, workplace culture and the impact of leadership behaviours on safety and wellbeing. Her work is informed by postgraduate research into Corporate Psychopathy and Dark Triad behaviours and extensive experience designing and implementing large-scale mental health and safety initiatives.
Examples of Tenneile’s experience include:
- Designing and establishing the first in-house psychological services within a large emergency services organisation, including operating models, clinical governance, referral pathways and critical incident response frameworks
- Leading the development and implementation of an integrated mental health and wellbeing strategy for a complex, volunteer-based workforce operating in high-risk environments
- Designing and delivering psychosocial risk assessment frameworks, policies, and controls for large organisations prior to legislative requirements, supporting improved compliance, safety outcomes and organisational capability
- Designing and implementing psychosocial risk management training for a national security client, building leadership and workforce capability to identify, assess and control psychosocial hazards
- Developing and delivering a targeted workplace intervention for a national security organisation to address psychosocial hazards including role overload, poor role clarity, lack of leadership support, low psychological safety, limited autonomy and reduced role control
- Developing and implementing a leadership development series for a large national intelligence organisation focused on mental health literacy, navigating mental health disclosures, reducing stigma, strengthening psychological safety and aligning leadership behaviour with organisational purpose and values
- Leading joint-agency initiatives across multiple emergency service organisations to improve coordination, safety governance and workforce wellbeing
- Designing and delivering leadership, safety culture and psychological safety programs for large workforces (250+), integrating neuroscience, performance psychology, communication and human factors
- Leading a global facilitation team to modernise a flagship leadership and safety culture program, including the development of a premium train-the-trainer model delivered across multiple countries
- Supporting leaders and teams through organisational change, critical incidents, trauma exposure and complex workforce environments while maintaining safety and operational performance
Tenneile is passionate about helping individuals and organisations create safer, healthier and more human workplaces. Her approach is evidence-based, practical and grounded in lived experience, with a strong focus on psychological safety, leadership capability and sustainable performance.
Qualifications, Registrations and Memberships:
- Registered Psychologist – Psychology Board of Australia (AHPRA)
- Bachelor of Behavioural Science (Psychology)
- Bachelor of Criminology and Criminal Justice
- Bachelor of Psychology (Honours)
- Master of Organisational Psychology
- Certificate in Project Management (Agile)
- Member, Australian Association of Psychologists
Key Expertise
- Psychosocial Risk
- Organisational Culture
- Cumulative Trauma and Risk
- Workplace Mental Health
- Leadership Development
Industry Focus
- Government
- Local Council
- Emergency Services
- First Responders, Health and Hospitals
- Mining and Energy
Based in:
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