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2 days | Max. 15 Participants
Workshop Outcomes
- Understanding the difference between managing and leading
- Transitioning to a culture of feedback (including performance reviews)
- Effectively dealing with conflict
- Expanding emotional intelligence
- Identifying opportunities to improve processes & practices
- Aligning to organisational values
Topics Covered
- Systems thinking (think fast & slow)
- Adaptability (subject/object shift)
- Leadership effectiveness audit
- Communication, conflict & feedback
- Emotional intelligence in leadership
- Values alignment (values pendulum)
- Working smart (not hard)
Location
How can this workshop be delivered?
- Face to face
Overview
This 1.5-day face-to-face workshop is designed to challenge, nurture, deepen and extend leadership knowledge, skills and understanding. It is a learning space for experienced managers to raise their awareness (of self and others), foster connection and learn in a fun, experiential and interactive way.
Leaders will be encouraged to challenge themselves and apply different ways of thinking, doing and being in order to enhance effectiveness and influence outcomes.
Workshop Outcomes
- Understanding the difference between managing and leading
- Transitioning to a culture of feedback (including performance reviews)
- Effectively dealing with conflict
- Expanding emotional intelligence
- Identifying opportunities to improve processes & practices
- Aligning to organisational values
Topics Covered
- Systems thinking (think fast & slow)
- Adaptability (subject/object shift)
- Leadership effectiveness audit
- Communication, conflict & feedback
- Emotional intelligence in leadership
- Values alignment (values pendulum)
- Working smart (not hard)
Who is this workshop for
This program is ideal for:
~ Experienced managers who are looking to challenge how they lead, empower and enable teams.
~ Leaders who want apply different ways of thinking, doing and being in order to enhance effectiveness and influence outcomes.
~ Leaders who struggle to seek and provide consistent and effective feedback with staff, peers, stakeholders and managers.
~ Leadership teams looking to optimise processes and practices for the purpose of remaining relevant in the future.
Handouts/materials provided
All participants who attend the workshop will receive a personalised Values Pendulum profile, a customised workbook and a copy of Shelley’s book, The Dynamic Leader – become the leader others are inspired to follow.
What to bring
Bring snacks, water, layers of clothing (the temperature of the room may vary) and an open mind and willingness to contribute.
Facilitator
About the facilitator
Shelley Flett is an expert in leadership development and team performance. She has successfully operated her consulting practice since 2015 after more than 13 years working as a leader herself in various roles across customer service and operations. Shelley is passionate about maximising efficiency and building high performance team cultures in organisations of any size.
Her work gives her exposure and experience to businesses across a wide variety of industries including banking, telecommunications, government, local council, critical infrastructure, engineering, hair & beauty, trades, insurance, marketing, travel and retail.
She is a Professional Certified Coach (PCC) with the International Coaching Federation (IFCF) and has authored two books: The Direction Dilemma – why knowing what you want makes you a better leader; and, The Dynamic Leader – become the leader others are inspired to follow. What Shelley has experienced is that it doesn’t matter what industry or organisation you work in, the challenges faced by leaders are fundamentally the same.
Her values in business include: Growth, Delivering Results, Sharing Wisdom, Helping others, Fulfilling a purpose, and Having Fun.
Key Expertise
- Leadership
- Team Culture
- Resilience
- Feedback & Communication
- Managing Performance
Industry Focus
- Contact Centres
- Banking & Finance
- Operations
Based in:
About the facilitator
Shelley Flett is an expert in leadership development and team performance. She has successfully operated her consulting practice since 2015 after more than 13 years working as a leader herself in various roles across customer service and operations. Shelley is passionate about maximising efficiency and building high performance team cultures in organisations of any size.
Her work gives her exposure and experience to businesses across a wide variety of industries including banking, telecommunications, government, local council, critical infrastructure, engineering, hair & beauty, trades, insurance, marketing, travel and retail.
She is a Professional Certified Coach (PCC) with the International Coaching Federation (IFCF) and has authored two books: The Direction Dilemma – why knowing what you want makes you a better leader; and, The Dynamic Leader – become the leader others are inspired to follow. What Shelley has experienced is that it doesn’t matter what industry or organisation you work in, the challenges faced by leaders are fundamentally the same.
Her values in business include: Growth, Delivering Results, Sharing Wisdom, Helping others, Fulfilling a purpose, and Having Fun.
Key Expertise
- Leadership
- Team Culture
- Resilience
- Feedback & Communication
- Managing Performance
Industry Focus
- Contact Centres
- Banking & Finance
- Operations
Based in:
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