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Full Day | Max. 20 Participants
Workshop Outcomes
- How bias heavily influences important conversations
- How to prime the conversation to encourage rational responses
- Building practical skills in using questions and active listening more effectively
- How to structure and execute the conversation to lead to a helpful outcome
- Practising realistic challenging conversations and receiving individualised feedback on strengths are areas for improvement
Topics Covered
- How relationships and bias impact conversation outcomes
- The roles of empathy and courage in tackling difficult conversations
- The range of communication tools and when to use them
- How questions and listening can be conversation superpowers
- Structuring an important conversation effectively
- Having several realistic challenging conversations with an improvisation actor
- Receiving personalised feedback on challenging conversation including strengths and areas of improvement
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to face
Overview
In this full day version of this workshop, participants don't just learn skills, but have the opportunity to practice live realistic conversations with improvisation actors.
Using her experience as a Psychologist working with couples and groups, Lauren's Important Conversations Masterclass is grounded in a deep understanding of relationship dynamics. Lauren assists participants to understand why others behave the way they do and how fundamental social systems are to human well-being. Lauren focusses on how to create a strong foundation in work relationships. She assists participants to identify key moments when previous work relationships became problematic and what tools could have been used to course correct.
Lauren also focusses on how to have a productive difficult conversation. She emphasises being "other centric" and using this perspective to guide the timing and pace of the conversation. Lauren covers the mechanics of having a challenging conversation including a simple conversation framework.
Workshop Outcomes
- How bias heavily influences important conversations
- How to prime the conversation to encourage rational responses
- Building practical skills in using questions and active listening more effectively
- How to structure and execute the conversation to lead to a helpful outcome
- Practising realistic challenging conversations and receiving individualised feedback on strengths are areas for improvement
Topics Covered
- How relationships and bias impact conversation outcomes
- The roles of empathy and courage in tackling difficult conversations
- The range of communication tools and when to use them
- How questions and listening can be conversation superpowers
- Structuring an important conversation effectively
- Having several realistic challenging conversations with an improvisation actor
- Receiving personalised feedback on challenging conversation including strengths and areas of improvement
Who is this workshop for
This workshop is for leaders who want to improve the way they have challenging conversations ranging from performance feedback, to resolving interpersonal issues, to discussing uncomfortable topics. In particular, this full day workshop is for leaders who want to practice the skills of important conversations, not just learn the theory. In the afternoon of the workshop, participants will work in small groups (up to 5 people) working with a skilled improvisation actor having realistic conversations and getting feedback on how to make the conversations more effective.
Lauren has previously delivered versions of this workshop to a range of leaders including engineers and other technical professionals in the resources and utility sectors, senior doctors, allied health professionals, market researchers and arts professionals.
Handouts/materials provided
This workshop includes Lauren facilitating for the whole day and 4 skilled improvisation actors joining her the second half of the day. To ensure a quality learning experience, each actor will work with up to 5 participants practicing challenging conversations. Groups above 20 people can be accommodated, but would require an additional actor, for an additional fee.
Lauren will also provide summary notes and suggested further reading after the workshop.
What to bring
Pen and paper: Lauren encourages participants to take their own notes. She finds this helps participants to stay engaged and to apply the content to planning the important conversations they need to have.
Facilitator
About the facilitator
Lauren Hancock is a Psychologist with 20 years of experience as a coach, therapist and facilitator. Across her career, she has provided interventions to individuals and groups throughout Australia and internationally.
Trained as a therapist, Lauren now works exclusively with organisations providing programs in the areas of leadership and mental health. She writes and delivers workshops ranging from half a day to six days in duration and has curated multiple residential programs. All have a strong focus on evidence based approaches and assisting participants to understand why people behave the way they do.
As a coach, Lauren assist leaders to develop both the intrapersonal and interpersonal factors that contribute to great leadership. She believes that improving self-awareness and better managing mental health variables are fundamental skills for leaders. She assists leaders to show up as the best version of themselves through employing a range of psychological approaches and techniques. Lauren has multiple ongoing coaching clients, some of whom she has worked with for several years, as they are promoted and move organisations.
Lauren holds these qualifications: Graduate: Company Director Course (AICD); Master of Psychology (Counselling Psychology); Bachelor of Psychology (Graduate); Bachelor of Science (Psychology) and Certificate IV in Training & Assessment (TAA40104). Lauren is a Registered Psychologist with the Psychology Board of Australia.
Lauren's accreditations include:
• Certified Speaking Professional (CSP): Professional Speakers Australia
• Certified PRINT® Coach: The Paul Hertz Group
• Certified Facilitator LEGO® Serious Play® methodology: Pivotal Play
• Accredited Practitioner LSI & GSI: Human Synergistics
• Accredited Practitioner Team Management Profile: Team Management Systems
• Accredited Practitioner QO2: Team Management Systems
• Accredited Practitioner Genos Emotional Intelligence Inventory: Genos International
Lauren has worked with clients from a range of sectors providing leadership and mental wellbeing programs. In the resources and related services sector these clients have included Woodside Energy, BHP, Fluor, Rio Tinto, Chevron, Gold Fields, INPEX, Shell, Alcoa, De Grey Mining, Speno International, Micromine, Westrac and Monadelphous. Lauren has also provided programs for a number of local governments including City of Joondalup, City of Rockingham, City of Perth, City of Bayswater, City of Canning, Shire of Ashburton, City of Karratha, Town of Victoria Park and City of Swan. She has worked with government departments including the Department of Defence, NOPTA, WA Department of Health, WA Department of Justice and Keystart. Other health related clients have included WAGPET, Australasian College for Emergency Medicine, IPN Medical Centres, Amherst Psychology, Healthy Mind Menu and Pioneer Health Albany. Education sector clients have included Study Perth, Phoenix Academy, UWA Business School and the Australian Universities International Directors Forum.
Based in:
About the facilitator
Lauren Hancock is a Psychologist with 20 years of experience as a coach, therapist and facilitator. Across her career, she has provided interventions to individuals and groups throughout Australia and internationally.
Trained as a therapist, Lauren now works exclusively with organisations providing programs in the areas of leadership and mental health. She writes and delivers workshops ranging from half a day to six days in duration and has curated multiple residential programs. All have a strong focus on evidence based approaches and assisting participants to understand why people behave the way they do.
As a coach, Lauren assist leaders to develop both the intrapersonal and interpersonal factors that contribute to great leadership. She believes that improving self-awareness and better managing mental health variables are fundamental skills for leaders. She assists leaders to show up as the best version of themselves through employing a range of psychological approaches and techniques. Lauren has multiple ongoing coaching clients, some of whom she has worked with for several years, as they are promoted and move organisations.
Lauren holds these qualifications: Graduate: Company Director Course (AICD); Master of Psychology (Counselling Psychology); Bachelor of Psychology (Graduate); Bachelor of Science (Psychology) and Certificate IV in Training & Assessment (TAA40104). Lauren is a Registered Psychologist with the Psychology Board of Australia.
Lauren's accreditations include:
• Certified Speaking Professional (CSP): Professional Speakers Australia
• Certified PRINT® Coach: The Paul Hertz Group
• Certified Facilitator LEGO® Serious Play® methodology: Pivotal Play
• Accredited Practitioner LSI & GSI: Human Synergistics
• Accredited Practitioner Team Management Profile: Team Management Systems
• Accredited Practitioner QO2: Team Management Systems
• Accredited Practitioner Genos Emotional Intelligence Inventory: Genos International
Lauren has worked with clients from a range of sectors providing leadership and mental wellbeing programs. In the resources and related services sector these clients have included Woodside Energy, BHP, Fluor, Rio Tinto, Chevron, Gold Fields, INPEX, Shell, Alcoa, De Grey Mining, Speno International, Micromine, Westrac and Monadelphous. Lauren has also provided programs for a number of local governments including City of Joondalup, City of Rockingham, City of Perth, City of Bayswater, City of Canning, Shire of Ashburton, City of Karratha, Town of Victoria Park and City of Swan. She has worked with government departments including the Department of Defence, NOPTA, WA Department of Health, WA Department of Justice and Keystart. Other health related clients have included WAGPET, Australasian College for Emergency Medicine, IPN Medical Centres, Amherst Psychology, Healthy Mind Menu and Pioneer Health Albany. Education sector clients have included Study Perth, Phoenix Academy, UWA Business School and the Australian Universities International Directors Forum.
Based in:
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