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Half Day | Max. 15 Participants
Workshop Outcomes
- Working with perception to expedite conflict resolution
- Using listening as a tool for conflict resolution
- Preparing to have a difficult conversation
- Improving on how to have a difficult conversation
Topics Covered
- The essential skills needed to have effective communication: Listening, acknowledging, reframing, questioning, and summarizing
- The use of tonality to impact your conversations in a positive manner
- Exercises to become confident in having difficult conversations
- Creating agreements easily and effectively
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to face
Overview
Having difficult conversations with people in your organisation, or outside of your organisation, is often hard to do and is a skill that can be improved upon. Many people procrastinate and avoid having these conversations because they find the situation challenging and uncomfortable. This can inevitably lead to the problem escalating as it is simply not dealt with. Alternatively, people will often mismanage difficult conversations in a way that causes the problems to become bigger.
In this short workshop we will focus on how to have difficult conversations in an effective way to lead to positive outcomes and what participants can do to prepare themselves in these situations.
Workshop Outcomes
- Working with perception to expedite conflict resolution
- Using listening as a tool for conflict resolution
- Preparing to have a difficult conversation
- Improving on how to have a difficult conversation
Topics Covered
- The essential skills needed to have effective communication: Listening, acknowledging, reframing, questioning, and summarizing
- The use of tonality to impact your conversations in a positive manner
- Exercises to become confident in having difficult conversations
- Creating agreements easily and effectively
Who is this workshop for
Anyone that is required to have difficult conversations in the workplace. HR personnel, supervisors, managers, executives.
Handouts/materials provided
PowerPoint
What to bring
Pen and paper
Facilitator
About the facilitator
Lisanne is a multi award winning, Harvard trained mediator and facilitator who has a confident, empathetic delivery and coaching style. Lisanne helps clients to be able to communicate and navigate difficult situations and conflict. Lisanne helps her clients to feel empowered to have difficult conversations and make empowering decisions in stressful times plus teaches her clients how to be the best negotiator they can be.
Lisanne has more than decade of experience in Dispute Resolution and Mediation, and has assisted hundreds of clients through the mediation process. Most recently she was a finalist at the 2022 Australian Law Awards, nominated for Australian Mediator of the year (for the third year). One of Lisanne's drivers is to build capacity in people to be able to resolve conflict within their business early and effectively so they do not need to keep bringing in external consultants to help them resolve conflict and make sure that there is early intervention so that the conflict does not escalate.
She has coached and developed students of law, lawyers, HR Consultants, accountants and other professionals to become competent in mediation skills and techniques, and also trains people to become accredited mediators in Australia.
She provides executive coaching and group coaching in leadership, mediation and negotiation skills at government departments and for corporate clients, and also holds lecturing positions at Murdoch University and the College of Law.
She is known for her patient and constructive approach, providing a safe and respectful space for each client and their unique set of circumstances. Her style is open, down to earth, accessible, transformational and she believes that the key is to empower people to have the conversations they need to have in an effective way. She works on developing her clients skills base so that they can take responsibility for resolving conflict and avoiding ongoing issues; helping themselves with the peace of mind that they are creating workable, sustainable, future proof solutions.
“There is a lot of unnecessary suffering when it comes to conflict resolution and my mission is to reduce that; why suffer when you can learn the skills to negotiate any situation so that all parties come out on top? I am passionate about empowering people to achieve results they never thought were possible”
Based in:
About the facilitator
Lisanne is a multi award winning, Harvard trained mediator and facilitator who has a confident, empathetic delivery and coaching style. Lisanne helps clients to be able to communicate and navigate difficult situations and conflict. Lisanne helps her clients to feel empowered to have difficult conversations and make empowering decisions in stressful times plus teaches her clients how to be the best negotiator they can be.
Lisanne has more than decade of experience in Dispute Resolution and Mediation, and has assisted hundreds of clients through the mediation process. Most recently she was a finalist at the 2022 Australian Law Awards, nominated for Australian Mediator of the year (for the third year). One of Lisanne's drivers is to build capacity in people to be able to resolve conflict within their business early and effectively so they do not need to keep bringing in external consultants to help them resolve conflict and make sure that there is early intervention so that the conflict does not escalate.
She has coached and developed students of law, lawyers, HR Consultants, accountants and other professionals to become competent in mediation skills and techniques, and also trains people to become accredited mediators in Australia.
She provides executive coaching and group coaching in leadership, mediation and negotiation skills at government departments and for corporate clients, and also holds lecturing positions at Murdoch University and the College of Law.
She is known for her patient and constructive approach, providing a safe and respectful space for each client and their unique set of circumstances. Her style is open, down to earth, accessible, transformational and she believes that the key is to empower people to have the conversations they need to have in an effective way. She works on developing her clients skills base so that they can take responsibility for resolving conflict and avoiding ongoing issues; helping themselves with the peace of mind that they are creating workable, sustainable, future proof solutions.
“There is a lot of unnecessary suffering when it comes to conflict resolution and my mission is to reduce that; why suffer when you can learn the skills to negotiate any situation so that all parties come out on top? I am passionate about empowering people to achieve results they never thought were possible”
Based in:
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