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Half Day | Max. 20 Participants
Workshop Outcomes
- Understand how and why people build relationships, make decisions and communicate
- Know how to adapt your communication to others’ differing styles so they’ll take you seriously
- Discover how people view the actions of others in a team
- Understand why others’ behaviour can drive you crazy
- Understand how you are perceived by others
- Optimise relationships within a team
- Motivate team members to achieve peak performance
- Mould different individual styles into a strong and high performing team
Topics Covered
- Building and optimising relationships
- Communication and influence
- Conflict resolution
- Self awareness
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to Face
- Virtual
Overview
Have you ever wondered why you click with some people and yet others drive you crazy?
This fun and interactive workshop will answer that question and many more. It's filled with intriguing new information that will help you improve both individual and team performance. It will give you tools and strategies to help you identify and understand why people behave the way they do, and show you how to use this knowledge to improve communication, boost relationships and maximise potential.
Workshop Outcomes
- Understand how and why people build relationships, make decisions and communicate
- Know how to adapt your communication to others’ differing styles so they’ll take you seriously
- Discover how people view the actions of others in a team
- Understand why others’ behaviour can drive you crazy
- Understand how you are perceived by others
- Optimise relationships within a team
- Motivate team members to achieve peak performance
- Mould different individual styles into a strong and high performing team
Topics Covered
- Building and optimising relationships
- Communication and influence
- Conflict resolution
- Self awareness
Who is this workshop for
Leaders and Teams
Handouts/materials provided
Training handouts.
Click Colours discovery cards (optional) are available as an additional learning tool at $22 per person
What to bring
Pen
Facilitator
About the facilitator
Ava Lucanus is a customer experience specialist who helps organisations to communicate more effectively and align their customer experience with their brand promise. Drawing upon four decades of knowledge and experience, Ava works with organisations Australia wide, and is recognised as an authority in her field.
She provides consulting, training, and coaching programs for every level within business to fully optimise their relationships.
Ava's clients describe her as fun, expert, positive, motivational, practical, and inspirational, and her attendees consistently comment that their biggest takeaways came from the interaction and experiential style of her workshop sessions.
She's been interviewed by ABC radio for her expertise in managing challenging customers, and has been guest writer for Business News and various industry magazines and blogs.
Ava is among an elite group of less than 10% of speakers globally who have been awarded the international accreditation Certified Speaking Professional (CSP). In being awarded the CSP, Ava has met the strict criteria of experience, expertise, and professional ethics, as well as a commitment to ongoing education and client satisfaction. This ensures her message will be memorable, meaningful and relevant to your team.
In 2020 Ava achieved the globally recognised Certified Virtual Presenter accreditation, showcasing her expertise in presenting virtually.
Based in:
About the facilitator
Ava Lucanus is a customer experience specialist who helps organisations to communicate more effectively and align their customer experience with their brand promise. Drawing upon four decades of knowledge and experience, Ava works with organisations Australia wide, and is recognised as an authority in her field.
She provides consulting, training, and coaching programs for every level within business to fully optimise their relationships.
Ava's clients describe her as fun, expert, positive, motivational, practical, and inspirational, and her attendees consistently comment that their biggest takeaways came from the interaction and experiential style of her workshop sessions.
She's been interviewed by ABC radio for her expertise in managing challenging customers, and has been guest writer for Business News and various industry magazines and blogs.
Ava is among an elite group of less than 10% of speakers globally who have been awarded the international accreditation Certified Speaking Professional (CSP). In being awarded the CSP, Ava has met the strict criteria of experience, expertise, and professional ethics, as well as a commitment to ongoing education and client satisfaction. This ensures her message will be memorable, meaningful and relevant to your team.
In 2020 Ava achieved the globally recognised Certified Virtual Presenter accreditation, showcasing her expertise in presenting virtually.
Based in:
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