About the facilitator
Shelley Flett is an expert in leadership development and team performance. She has successfully operated her consulting practice since 2015 after more than 13 years working as a leader herself in various roles across customer service and operations. Shelley is passionate about maximising efficiency and building high performance team cultures in organisations of any size.
Her work gives her exposure and experience to businesses across a wide variety of industries including banking, telecommunications, government, local council, critical infrastructure, engineering, hair & beauty, trades, insurance, marketing, travel and retail.
She is a Professional Certified Coach (PCC) with the International Coaching Federation (IFCF) and has authored two books: The Direction Dilemma – why knowing what you want makes you a better leader; and, The Dynamic Leader – become the leader others are inspired to follow. What Shelley has experienced is that it doesn’t matter what industry or organisation you work in, the challenges faced by leaders are fundamentally the same.
Her values in business include: Growth, Delivering Results, Sharing Wisdom, Helping others, Fulfilling a purpose, and Having Fun.
Key Expertise
- Leadership
- Team Culture
- Resilience
- Feedback & Communication
- Managing Performance
Industry Focus
- Contact Centres
- Banking & Finance
- Operations
