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Half Day | Max. 20 Participants
Workshop Outcomes
- Make an impressive first impression
- Know how to build rapport by adapting your communication style to differing personality types
- Understand the impact of the 3 Vs of communication
- Use the go-to words and phrases to project a can-do attitude
- Problem solve and take ownership
- Ask quality questions to control the conversation
- Actively listening
Topics Covered
- Building rapport and developing trust
- The 3 Vs of communication
- The words to use and avoid
- Problem solving
- Quality questioning and active listening
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to Face
- Virtual
Overview
In today’s high-tech world, interpersonal communication skills are not a given anymore. Millenniums and Gen Z are expert at communicating in a virtual world, but do they know how to communicate effectively in the business world?
Miscommunication with clients due to a lack of confidence and skills can increase workplace stress and have a massive impact on client retention. Don’t leave it to chance! Every person at every level in your organisation needs to have the skills to communicate professionally. In this exciting experiential workshop, your people will gain the confidence and skills to communicate more effectively, enhancing relationships and reducing workplace stress.
Workshop Outcomes
- Make an impressive first impression
- Know how to build rapport by adapting your communication style to differing personality types
- Understand the impact of the 3 Vs of communication
- Use the go-to words and phrases to project a can-do attitude
- Problem solve and take ownership
- Ask quality questions to control the conversation
- Actively listening
Topics Covered
- Building rapport and developing trust
- The 3 Vs of communication
- The words to use and avoid
- Problem solving
- Quality questioning and active listening
Who is this workshop for
Managers and Teams
Handouts/materials provided
Training handouts
What to bring
Pen
Facilitator
About the facilitator
Ava Lucanus is a customer experience specialist who helps organisations to communicate more effectively and align their customer experience with their brand promise. Drawing upon four decades of knowledge and experience, Ava works with organisations Australia wide, and is recognised as an authority in her field.
She provides consulting, training, and coaching programs for every level within business to fully optimise their relationships.
Ava's clients describe her as fun, expert, positive, motivational, practical, and inspirational, and her attendees consistently comment that their biggest takeaways came from the interaction and experiential style of her workshop sessions.
She's been interviewed by ABC radio for her expertise in managing challenging customers, and has been guest writer for Business News and various industry magazines and blogs.
Ava is among an elite group of less than 10% of speakers globally who have been awarded the international accreditation Certified Speaking Professional (CSP). In being awarded the CSP, Ava has met the strict criteria of experience, expertise, and professional ethics, as well as a commitment to ongoing education and client satisfaction. This ensures her message will be memorable, meaningful and relevant to your team.
In 2020 Ava achieved the globally recognised Certified Virtual Presenter accreditation, showcasing her expertise in presenting virtually.
Based in:
About the facilitator
Ava Lucanus is a customer experience specialist who helps organisations to communicate more effectively and align their customer experience with their brand promise. Drawing upon four decades of knowledge and experience, Ava works with organisations Australia wide, and is recognised as an authority in her field.
She provides consulting, training, and coaching programs for every level within business to fully optimise their relationships.
Ava's clients describe her as fun, expert, positive, motivational, practical, and inspirational, and her attendees consistently comment that their biggest takeaways came from the interaction and experiential style of her workshop sessions.
She's been interviewed by ABC radio for her expertise in managing challenging customers, and has been guest writer for Business News and various industry magazines and blogs.
Ava is among an elite group of less than 10% of speakers globally who have been awarded the international accreditation Certified Speaking Professional (CSP). In being awarded the CSP, Ava has met the strict criteria of experience, expertise, and professional ethics, as well as a commitment to ongoing education and client satisfaction. This ensures her message will be memorable, meaningful and relevant to your team.
In 2020 Ava achieved the globally recognised Certified Virtual Presenter accreditation, showcasing her expertise in presenting virtually.
Based in:
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