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Half Day | Max. 16 Participants
Workshop Outcomes
- Reset your mindset around having difficult conversations in order to feel more confident to help people grow
- Understand the differences various types of passive and assertive leadership style and where you sit on the spectrum
- Learn a powerful formula to have a successful difficult conversation
Topics Covered
- The benefits of having a difficult conversation and how your mindset impacts results
- Assertive versus Passive Leadership
- How to plan, communicate and review a difficult conversation
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to Face
- Virtual
Overview
Leaders who give honest, frequent feedback are the most likely to be highly rated by their employees.
Yet, so many managers hold back from giving timely corrective feedback because they fear hurting people’s feelings.
In this highly rated workshop, participants learn a 14-step process to help them not only change their mindset about giving difficult feedback, but give them the tools needed to do it with ease. Participants are also given the time to not only self-reflect, but also role-play a difficult conversation.
Workshop Outcomes
- Reset your mindset around having difficult conversations in order to feel more confident to help people grow
- Understand the differences various types of passive and assertive leadership style and where you sit on the spectrum
- Learn a powerful formula to have a successful difficult conversation
Topics Covered
- The benefits of having a difficult conversation and how your mindset impacts results
- Assertive versus Passive Leadership
- How to plan, communicate and review a difficult conversation
Who is this workshop for
Managers and leaders who worry about how to have a difficult conversation
Handouts/materials provided
Summary sheet, workbook, infographic and difficult conversation notes/template
What to bring
Writing materials, an open mind and a willingness to work with others
Facilitator
About the facilitator
Marie-Claire Ross is an engaging, insightful and globally recognised facilitator and leadership coach. She works with leaders and teams to build trusting, thriving team cultures that increase engagement, team accountability and retain great talent.
She is renowned for her empathetic approach and her ability to make the complex simple. Marie-Claire is the creator of various models that help leaders and their teams better understand trust, psychological safety and accountability. This includes the Integrated Trust Building System and The Achievement Zone Model that feature in her book Trusted to Thrive: How leaders create connected and accountable teams.
Marie-Claire started her career in market research working on big national research projects to test new concepts and communication. This love of research is embedded in her work today and forms her ability to create evidence-based training that she compliments with leadership and team assessments.
She also co-founded a video production agency that was involved in live television broadcasts and creating safety induction videos. Leading a start up has given her in-depth knowledge of creating strategy, leadership and employee engagement. It was during this time she delved deeply into best practices for adult training and was also awarded two LearnX Gold Awards for "Best Use of Video in an Employee Training Program."
During her time working with large companies to improve their staff training, she realised that trust was the real reason for so many issues. She then embarked on research within companies and read over 200 research studies to develop leadership training programs. For the last 10 years, she has focused on building trust within organisations.
Marie-Claire is a prolific leadership writer who has written weekly blog articles since 2009 and is often featured in business magazines (such as CEO magazine and Smart Company, as well as various podcasts). She has also written the best-selling book Transform your Safety Communication.
Marie-Claire works with a range of industries around the world such as Commonwealth Bank, Queensland Health, Petronas (Malaysia), Atkins-Realis (Canada), Qantas, and Novartis (Sweden). Marie-Claire has recently been named Thinkers 360 Top 50 B2B Thought Leaders & Influencers You Should Work With In 2024 (APAC) and is a graduate of the Australian Institute of Company Directors.
Based in:
About the facilitator
Marie-Claire Ross is an engaging, insightful and globally recognised facilitator and leadership coach. She works with leaders and teams to build trusting, thriving team cultures that increase engagement, team accountability and retain great talent.
She is renowned for her empathetic approach and her ability to make the complex simple. Marie-Claire is the creator of various models that help leaders and their teams better understand trust, psychological safety and accountability. This includes the Integrated Trust Building System and The Achievement Zone Model that feature in her book Trusted to Thrive: How leaders create connected and accountable teams.
Marie-Claire started her career in market research working on big national research projects to test new concepts and communication. This love of research is embedded in her work today and forms her ability to create evidence-based training that she compliments with leadership and team assessments.
She also co-founded a video production agency that was involved in live television broadcasts and creating safety induction videos. Leading a start up has given her in-depth knowledge of creating strategy, leadership and employee engagement. It was during this time she delved deeply into best practices for adult training and was also awarded two LearnX Gold Awards for "Best Use of Video in an Employee Training Program."
During her time working with large companies to improve their staff training, she realised that trust was the real reason for so many issues. She then embarked on research within companies and read over 200 research studies to develop leadership training programs. For the last 10 years, she has focused on building trust within organisations.
Marie-Claire is a prolific leadership writer who has written weekly blog articles since 2009 and is often featured in business magazines (such as CEO magazine and Smart Company, as well as various podcasts). She has also written the best-selling book Transform your Safety Communication.
Marie-Claire works with a range of industries around the world such as Commonwealth Bank, Queensland Health, Petronas (Malaysia), Atkins-Realis (Canada), Qantas, and Novartis (Sweden). Marie-Claire has recently been named Thinkers 360 Top 50 B2B Thought Leaders & Influencers You Should Work With In 2024 (APAC) and is a graduate of the Australian Institute of Company Directors.
Based in:
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