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Full Day | Max. 15 Participants
Workshop Outcomes
- Uncover your customer’s journey and discover ways to build an even greater experience for your customers and your team
- Build awareness, and celebrate individuals and their positive contribution to the team
- Empower individuals to handle all customer service situations with confidence and skill
- Discover ways to create a Service Culture
Topics Covered
- Creating an Effortless Customer Experience
- Communication Styles and the Impact on Customer Experience
- The Power of Positive Language
- Managing Face to Face and Telephone Interactions
- Listening and Empathy in the Customer Experience
- Managing Difficult and Demanding Situations
Location
- Willing to work remote
- Willing to work interstate
How can this workshop be delivered?
- Face to face
Overview
Customer Experience is at the heart of every organisation's success.
A fun and interactive workshop, Enhance Customer Experience is designed to build on, or create, a strong and lasting Customer Service culture within your teams and organisation.
The workshop will tap into - and celebrate - your teams various communication styles and authentic approach to Customer Service, while encouraging each individual to take ownership of their role in the Customer journey for greater customer, and team member satisfaction.
With practical tools to handle any customer situation, Enhance Customer Experience also gives individuals an opportunity to build their communication skill set and confidence.
Workshop Outcomes
- Uncover your customer’s journey and discover ways to build an even greater experience for your customers and your team
- Build awareness, and celebrate individuals and their positive contribution to the team
- Empower individuals to handle all customer service situations with confidence and skill
- Discover ways to create a Service Culture
Topics Covered
- Creating an Effortless Customer Experience
- Communication Styles and the Impact on Customer Experience
- The Power of Positive Language
- Managing Face to Face and Telephone Interactions
- Listening and Empathy in the Customer Experience
- Managing Difficult and Demanding Situations
Who is this workshop for
Customer Service Representatives - Individuals looking to enhance confidence and skills across all areas of customer service.
Team Leaders and Supervisors - Leaders keen to build confidence, collaboration and skills within their team for greater impact.
Department Heads or Business Owners - Leaders who work collaboratively across multiple divisions and are looking to support or create an organisational wide customer centric approach.
Handouts/materials provided
Workbook
What to bring
Pen or Device
Facilitator
About the facilitator
Ange is a highly experienced communication expert, passionate about enhancing the way individuals and teams interact and present for greater outcomes. It is at the heart of everything she does.
Whether your goal is to increase trust and collaboration amongst workmates, give teams the additional tools to take their customer service delivery to the next level or help individuals realise their potential as presenters, Ange will work with you to create an engaging and dynamic workshop which meets your communication objectives.
Ange’s love of facilitation came from the professional development opportunities presented to her during her 15 years plus of experience within the corporate sales environment. She transitioned into training over 8 years ago, and now - 1000s of delegates later - is driven to influence positive and lasting change for her participants.
Angela has a Bachelor of Commerce Degree, holds a Certificate IV in Training and Assessment and is a DiSC and REACH Certified Practitioner.
Key Expertise
- Presentation Skills
- Team Building
- Customer Service
- Emotional Intelligence
Industry Focus
- Education
- Healthcare
- Banking and Finance
- Building Services and Construction
- Professional Services
Based in:
About the facilitator
Ange is a highly experienced communication expert, passionate about enhancing the way individuals and teams interact and present for greater outcomes. It is at the heart of everything she does.
Whether your goal is to increase trust and collaboration amongst workmates, give teams the additional tools to take their customer service delivery to the next level or help individuals realise their potential as presenters, Ange will work with you to create an engaging and dynamic workshop which meets your communication objectives.
Ange’s love of facilitation came from the professional development opportunities presented to her during her 15 years plus of experience within the corporate sales environment. She transitioned into training over 8 years ago, and now - 1000s of delegates later - is driven to influence positive and lasting change for her participants.
Angela has a Bachelor of Commerce Degree, holds a Certificate IV in Training and Assessment and is a DiSC and REACH Certified Practitioner.
Key Expertise
- Presentation Skills
- Team Building
- Customer Service
- Emotional Intelligence
Industry Focus
- Education
- Healthcare
- Banking and Finance
- Building Services and Construction
- Professional Services
Based in:
Contact Us
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