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Half Day | Max. 16 Participants
Workshop Outcomes
- Clearly identify your customer
- Understand how they engage with your product or service
- Understand how to maximise value for their interaction
Topics Covered
- Who is our customer
- What is our customer journey
- How can we maximise value for our customers
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to face
Overview
In this interactive and engaging workshop using leading edge facilitation techniques we will help your team quickly maximise value for your customers. We use creative techniques to help your team know your customer, visualise their engagement with your organisation and find opportunities to increase value. This workshop is also offered as a full day or short workshop.
Workshop Outcomes
- Clearly identify your customer
- Understand how they engage with your product or service
- Understand how to maximise value for their interaction
Topics Covered
- Who is our customer
- What is our customer journey
- How can we maximise value for our customers
Who is this workshop for
Any team responsible for an internal or external customer and seeking to maximise value delivered for their customers.
Handouts/materials provided
Photo protocol of all workshop deliverables
What to bring
Pen
Post it notes
Example customers
An open mind
Facilitator
About the facilitator
Marcus is an Accredited APMG Master Facilitator and Coach with a passion for helping individuals, teams and organisations achieve high performance.
Marcus takes a unique approach to workshop design and delivery coupled with over 15 year’s experience and a background in Strategic Problem Definition and Solution Delivery through multiple methodologies including Lean, Agile and Waterfall Project and Program Management.
Marcus has established and worked with numerous teams within multiple business environments and transformational initiatives with responsibility for facilitated problem definition, concept and strategy development, planning, solution design and development techniques required for delivering outcomes and benefits.
Working with teams and executive management to deliver objectives or execute strategy to achieve results are particular strengths. Marcus holds a passion for the ‘softer side’ and for ‘taking people on the journey’, with a qualification in Facilitation, Change Management as well as Executive Coaching supporting an approach that is person centric. While the ‘technical’ elements of workshop are important, the people side is crucial to success.
Based in:
About the facilitator
Marcus is an Accredited APMG Master Facilitator and Coach with a passion for helping individuals, teams and organisations achieve high performance.
Marcus takes a unique approach to workshop design and delivery coupled with over 15 year’s experience and a background in Strategic Problem Definition and Solution Delivery through multiple methodologies including Lean, Agile and Waterfall Project and Program Management.
Marcus has established and worked with numerous teams within multiple business environments and transformational initiatives with responsibility for facilitated problem definition, concept and strategy development, planning, solution design and development techniques required for delivering outcomes and benefits.
Working with teams and executive management to deliver objectives or execute strategy to achieve results are particular strengths. Marcus holds a passion for the ‘softer side’ and for ‘taking people on the journey’, with a qualification in Facilitation, Change Management as well as Executive Coaching supporting an approach that is person centric. While the ‘technical’ elements of workshop are important, the people side is crucial to success.
Based in:
Contact Us
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