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    Mastering Difficult Conversations

    • Price
      $1500 INC GST
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    Suzy Roche

    Suzy Roche Leadership Development & Emotional Intelligence

    Other workshops available through this facilitator

    Mastering Difficult Conversations

    Half Day | In-House | Max. 20 Participants

    Workshop Outcomes:
    • Understand the factors that make conversations difficult
    • Assess your current conversation toolkit and address any gaps
    • Join a community of practice for peer support and feedback
    Topics Covered
    • Difficult conversations framework
    • Steps and responses for difficult conversations
    • Applying evidence-based neuroscience to difficult conversations
    Location:
    • Perth
    • Willing to work remote
    • Willing to work interstate
    • Willing to work internationally
  • Ask a Question
  • Make a Booking

    Workshop:
    Mastering Difficult Conversations

    Overview

    Many people avoid important conversations that impact relationships and results because of their fear of possible responses; this only results in more loss and confusion when situations fester. In this half-day workshop we will unpack the elements of difficult conversations, review models and resources and practice responding to challenging conversations to build confidence and gain feedback from others.

    Workshop Outcomes

    • Understand the factors that make conversations difficult
    • Assess your current conversation toolkit and address any gaps
    • Join a community of practice for peer support and feedback

    Topics Covered

    • Difficult conversations framework
    • Steps and responses for difficult conversations
    • Applying evidence-based neuroscience to difficult conversations

    Who is this workshop for

    This workshop will benefit managers and leaders of teams and projects who need to have challenging conversations with team members to create awareness and change behaviours.

    Handouts/materials provided

    Handouts of models and templates will be provided.

    What to bring

    Please bring your note-taking tool of choice.

    Facilitator

    Suzy Roche

    Suzy Roche Leadership Development & Emotional Intelligence

    With 20+ years of lived experience as a manager and leader with some of the globe’s largest international organisations, Suzy applies her real-world, award-winning experience to support the learning journeys of others through coaching, instructional design, facilitation and digital learning technologies.

    Her accomplishments in the areas of product development, team and project leadership, change management, distribution, marketing communications and organisational development capability strategy have provided her with a rich blend of insight on how to meet the unique development needs of each participant.

    Her qualifications include: Bachelor of Arts, University of South Alabama; Graduate Certificate eCommerce and Web Design (Georgia Tech); Advanced Diploma of Management; Diploma of Professional Coaching; Certificate IV TAE16; Fellow Australian Institute of Management, Professionally Certified Coach. She is currently completing her Master of Science in Instructional Design and Technology.

    She has successfully led Learning and Development/OD projects in many diverse sectors including: WA Police, BHP Iron Ore, Bankwest, Verizon Wireless (US), City of Karratha, Sime-Darby (Malaysia), City of Swan, Pawsey Supercomputing, INPEX, City of Albany, West Coast Eagles, Telethon Kids, ECU, Curtin, AT&T (US), Synergy, WA Health Support Services, Perth Transport Authority and City of Perth.

    Suzy understands that every situation requires unique tools and learning experiences and is certified in diagnostics such as Myers-Briggs Step 1 and 2 (MBTI); Belbin Team Roles, EQi 2.0: Individual, Leadership and 360; Herrmann Brain Dominance Instrument (HBDI), Centre for Creative Leadership Benchmarks and Skillscope; California Psychological Instrument (CPI). Additionally, she has been designing digital learning solutions to support blended learning for over 10 years using tools such Adobe Captivate, Camtasia (certified), Articulate Suite (Storyline3 + Rise) and Adobe Illustrator.

    Back to Workshop Details

    No Article Found.

    Suzy Roche

    Suzy Roche Leadership Development & Emotional Intelligence

    About the facilitator

    With 20+ years of lived experience as a manager and leader with some of the globe’s largest international organisations, Suzy applies her real-world, award-winning experience to support the learning journeys of others through coaching, instructional design, facilitation and digital learning technologies.

    Her accomplishments in the areas of product development, team and project leadership, change management, distribution, marketing communications and organisational development capability strategy have provided her with a rich blend of insight on how to meet the unique development needs of each participant.

    Her qualifications include: Bachelor of Arts, University of South Alabama; Graduate Certificate eCommerce and Web Design (Georgia Tech); Advanced Diploma of Management; Diploma of Professional Coaching; Certificate IV TAE16; Fellow Australian Institute of Management, Professionally Certified Coach. She is currently completing her Master of Science in Instructional Design and Technology.

    She has successfully led Learning and Development/OD projects in many diverse sectors including: WA Police, BHP Iron Ore, Bankwest, Verizon Wireless (US), City of Karratha, Sime-Darby (Malaysia), City of Swan, Pawsey Supercomputing, INPEX, City of Albany, West Coast Eagles, Telethon Kids, ECU, Curtin, AT&T (US), Synergy, WA Health Support Services, Perth Transport Authority and City of Perth.

    Suzy understands that every situation requires unique tools and learning experiences and is certified in diagnostics such as Myers-Briggs Step 1 and 2 (MBTI); Belbin Team Roles, EQi 2.0: Individual, Leadership and 360; Herrmann Brain Dominance Instrument (HBDI), Centre for Creative Leadership Benchmarks and Skillscope; California Psychological Instrument (CPI). Additionally, she has been designing digital learning solutions to support blended learning for over 10 years using tools such Adobe Captivate, Camtasia (certified), Articulate Suite (Storyline3 + Rise) and Adobe Illustrator.

    Key Expertise
    • Interpersonal Workplace Relationships with Emotional Intelligence
    • Building and Maintaining High Performing Teams
    • Designing Strategic User Experiences
    • Coaching and Feedback Skills
    • Instructional Design
    Industry Focus
    • Mining
    • Government
    • Technologies
    • Oil and Gas
    • Finance
    Based in:
    • Perth
    Specialist Categories
    • Emotional Intelligence
    • Customer Service
    • Leadership Development
  • Ask a Question
  • No Article Found.

    Suzy Roche

    Suzy Roche Leadership Development & Emotional Intelligence

    About the facilitator

    With 20+ years of lived experience as a manager and leader with some of the globe’s largest international organisations, Suzy applies her real-world, award-winning experience to support the learning journeys of others through coaching, instructional design, facilitation and digital learning technologies.

    Her accomplishments in the areas of product development, team and project leadership, change management, distribution, marketing communications and organisational development capability strategy have provided her with a rich blend of insight on how to meet the unique development needs of each participant.

    Her qualifications include: Bachelor of Arts, University of South Alabama; Graduate Certificate eCommerce and Web Design (Georgia Tech); Advanced Diploma of Management; Diploma of Professional Coaching; Certificate IV TAE16; Fellow Australian Institute of Management, Professionally Certified Coach. She is currently completing her Master of Science in Instructional Design and Technology.

    She has successfully led Learning and Development/OD projects in many diverse sectors including: WA Police, BHP Iron Ore, Bankwest, Verizon Wireless (US), City of Karratha, Sime-Darby (Malaysia), City of Swan, Pawsey Supercomputing, INPEX, City of Albany, West Coast Eagles, Telethon Kids, ECU, Curtin, AT&T (US), Synergy, WA Health Support Services, Perth Transport Authority and City of Perth.

    Suzy understands that every situation requires unique tools and learning experiences and is certified in diagnostics such as Myers-Briggs Step 1 and 2 (MBTI); Belbin Team Roles, EQi 2.0: Individual, Leadership and 360; Herrmann Brain Dominance Instrument (HBDI), Centre for Creative Leadership Benchmarks and Skillscope; California Psychological Instrument (CPI). Additionally, she has been designing digital learning solutions to support blended learning for over 10 years using tools such Adobe Captivate, Camtasia (certified), Articulate Suite (Storyline3 + Rise) and Adobe Illustrator.

    Key Expertise
    • Interpersonal Workplace Relationships with Emotional Intelligence
    • Building and Maintaining High Performing Teams
    • Designing Strategic User Experiences
    • Coaching and Feedback Skills
    • Instructional Design
    Industry Focus
    • Mining
    • Government
    • Technologies
    • Oil and Gas
    • Finance
    Based in:
    • Perth
    Specialist Categories
    • Emotional Intelligence
    • Customer Service
    • Leadership Development
  • Ask a Question
  • My Workshops

    Suzy Roche
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    • $1500 Total
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