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Full Day | In-House | Max. 25 Participants
Workshop Outcomes:
- Recognise the positive and negative aspects of conflict, and what causes it
- How different culture types can impact conflict
- Understand the natural human responses to conflict and the strategies you can use to deal with them
- Recognise the 4 main conflict management styles and how they can affect relationships
- Understand what perception is and how it works. Distinguish perception from facts and truths
- Recognise how perception impacts conflict resolution, and use perception strategies to resolve conflict
- Recognise the impact of not listening - use listening as a tool for conflict resolution
- How to take responsibility for and drive the conflict resolution process
Topics Covered
- Conflict resolution skills and techniques
- Perceptions and impacts on conflict
- Natural human responses to conflict
- Impact of culture on conflict
- Impact of listening on conflict resolution
- Driving a conflict resolution process
Location:
Workshop:
Conflict Resolution Fundamentals
Overview
Conflict is a part of life and we deal with conflict resolution on a daily basis. That does not mean that we are good at it though. Dealing poorly with conflict in the workplace and your personal life has an impact. It can cause a lot of stress, mental health issues, a lot of extra work and it cost a lot of money. Conflict in the workplace cost the Australian economy billions of dollars each year due to people leaving, calling in sick, not being able to focus on work, bullying claims and much more. Most people do not like dealing with conflict and they hope it will go away by itself which it hardly does. If you know how to deal with conflict effectively and early then you will save yourself a lot of money, stress and time.
This course will give you more freedom in dealing with conflict in general in your work life and personal life and you will have a lot more peace of mind, less stress, you will save money and the culture in your company will improve.
Workshop Outcomes
- Recognise the positive and negative aspects of conflict, and what causes it
- How different culture types can impact conflict
- Understand the natural human responses to conflict and the strategies you can use to deal with them
- Recognise the 4 main conflict management styles and how they can affect relationships
- Understand what perception is and how it works. Distinguish perception from facts and truths
- Recognise how perception impacts conflict resolution, and use perception strategies to resolve conflict
- Recognise the impact of not listening - use listening as a tool for conflict resolution
- How to take responsibility for and drive the conflict resolution process
Topics Covered
- Conflict resolution skills and techniques
- Perceptions and impacts on conflict
- Natural human responses to conflict
- Impact of culture on conflict
- Impact of listening on conflict resolution
- Driving a conflict resolution process
Who is this workshop for
This workshop is for anyone who feels that they needs more skills and confidence to deal with conflict and difficult conversations in a more effective way. If you are interested in how human being fundamentally deal with conflict resolution and how this applies to you this course is for you.
Handouts/materials provided
Workbook, PowerPoint
What to bring
Bring a notebook or electronic device for extra notes you might want to make and bring all your stories and experiences in relation to conflict so we can speak about the situations that you are dealing with. This workshop is an interactive session. I won't be just talking at you and I will require all the participates to engage and share their experiences for as far as you are comfortable.
Facilitator
Lisanne is a qualified mediator who specialises in workplace mediation and family mediation.
Lisanne has a decade of experience in Dispute Resolution and Mediation, and has assisted hundreds of clients through the mediation process. Most recently she was a finalist at the 2019 Australian Law Awards, nominated for Australian Mediator of the year. One of Lisanne's drivers is to build capacity in people to be able to resolve conflict within their company themselves so they do not need to keep bringing in external consultants to help them resolve conflict and make sure that there is early intervention so that the conflict does not escalate.
She has coached and developed students of law, lawyers, HR Consultants, accountants and other professionals to become competent in mediation skills and techniques, and also trains people to become accredited mediators in Australia.
She provides executive coaching and group coaching in leadership, mediation and negotiation skills at government departments and for corporate clients, and also holds lecturing positions at Murdoch University and the College of Law.
She is known for her patient and constructive approach, providing a safe and respectful space for each client and their unique set of circumstances. Her style is open, down to earth, accessible, transformational and she believes that the key to successful mediation is about empowerment. She works on developing her clients skills base so that they can take responsibility for resolving conflict and avoiding ongoing issues; helping themselves forward themselves with the peace of mind that they are creating workable, sustainable, future proof solutions.
“There is a lot of unnecessary suffering when it comes to conflict resolution and my mission is to reduce that; why suffer when you can learn the skills to negotiate any situation so that all parties come out on top? I am passionate about empowering people to achieve results they never thought were possible”
About the facilitator
Lisanne is a qualified mediator who specialises in workplace mediation and family mediation.
Lisanne has a decade of experience in Dispute Resolution and Mediation, and has assisted hundreds of clients through the mediation process. Most recently she was a finalist at the 2019 Australian Law Awards, nominated for Australian Mediator of the year. One of Lisanne's drivers is to build capacity in people to be able to resolve conflict within their company themselves so they do not need to keep bringing in external consultants to help them resolve conflict and make sure that there is early intervention so that the conflict does not escalate.
She has coached and developed students of law, lawyers, HR Consultants, accountants and other professionals to become competent in mediation skills and techniques, and also trains people to become accredited mediators in Australia.
She provides executive coaching and group coaching in leadership, mediation and negotiation skills at government departments and for corporate clients, and also holds lecturing positions at Murdoch University and the College of Law.
She is known for her patient and constructive approach, providing a safe and respectful space for each client and their unique set of circumstances. Her style is open, down to earth, accessible, transformational and she believes that the key to successful mediation is about empowerment. She works on developing her clients skills base so that they can take responsibility for resolving conflict and avoiding ongoing issues; helping themselves forward themselves with the peace of mind that they are creating workable, sustainable, future proof solutions.
“There is a lot of unnecessary suffering when it comes to conflict resolution and my mission is to reduce that; why suffer when you can learn the skills to negotiate any situation so that all parties come out on top? I am passionate about empowering people to achieve results they never thought were possible”
Key Expertise
- conflict resolution
- mediation
- facilitation
- communication
- negotiation
Industry Focus
- mediation
- conflict resolution
- negotiation
- coaching
Based in:
Specialist Categories
- Conflict Resolution
- Negotiation Skills
- Business Communication
About the facilitator
Lisanne is a qualified mediator who specialises in workplace mediation and family mediation.
Lisanne has a decade of experience in Dispute Resolution and Mediation, and has assisted hundreds of clients through the mediation process. Most recently she was a finalist at the 2019 Australian Law Awards, nominated for Australian Mediator of the year. One of Lisanne's drivers is to build capacity in people to be able to resolve conflict within their company themselves so they do not need to keep bringing in external consultants to help them resolve conflict and make sure that there is early intervention so that the conflict does not escalate.
She has coached and developed students of law, lawyers, HR Consultants, accountants and other professionals to become competent in mediation skills and techniques, and also trains people to become accredited mediators in Australia.
She provides executive coaching and group coaching in leadership, mediation and negotiation skills at government departments and for corporate clients, and also holds lecturing positions at Murdoch University and the College of Law.
She is known for her patient and constructive approach, providing a safe and respectful space for each client and their unique set of circumstances. Her style is open, down to earth, accessible, transformational and she believes that the key to successful mediation is about empowerment. She works on developing her clients skills base so that they can take responsibility for resolving conflict and avoiding ongoing issues; helping themselves forward themselves with the peace of mind that they are creating workable, sustainable, future proof solutions.
“There is a lot of unnecessary suffering when it comes to conflict resolution and my mission is to reduce that; why suffer when you can learn the skills to negotiate any situation so that all parties come out on top? I am passionate about empowering people to achieve results they never thought were possible”
Key Expertise
- conflict resolution
- mediation
- facilitation
- communication
- negotiation
Industry Focus
- mediation
- conflict resolution
- negotiation
- coaching
Based in:
Specialist Categories
- Conflict Resolution
- Negotiation Skills
- Business Communication
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