To maximise the quality of standard work, process mapping is a powerful approach to documenting and providing a broad understanding across teams and departments. It has many benefits including:
In the current crisis, it’s critical to be supporting an effective remote working team, and even more important when team members drop out for a time with sickness. But how to start mapping when you are already undertaking social distancing and remote working? Get used to Webex, Zoom or whatever your preferred app will be, and ensure teams have the right hardware to support mapping sessions. Laptop with a camera, microphone or headset). Consider the use of apps like OneNote or Notability that allow you to whiteboard ideas and brainstorming (Notability also has some strong screen sharing functionality if you need it too, and it will allow you to make a PowerPoint, present it and draw all over it). Plan your Video calls out. Break them into chunks, don’t expect to video call for the entire day, people need breaks to decompress and think about things. People are probably going to struggle to focus after 45-60 mins. Record the sessions – make them succinct so they are not too long and avoid going off on tangents. To that end, if you are teaching rather than interacting, have everyone mute themselves – get them to use the chat function to raise questions or provide input. It makes the session cleaner and less clunky. When you start:
It’s important to recognise: you can’t disappear into a room with the team and reappear 2 hours later with a map. The new ways of working mean you need to be efficient with your time, clear and focused on the task at hand. This type of process mapping will form over several sessions of very focused work, and therefore be some of your best work.
Lean and Business Improvement Specialist
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